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1 room, 2 adults

Four Points by Sheraton Auckland

4-star4 stars
Great for familiesThis property has good facilities for families.
396 Queen Street, Auckland, Auckland, 1010, New Zealand

4-star hotel with restaurant, near Sky Tower
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 241 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Professional service, great room with all the creature comforts and yummy room service.…Aug. 20, 2019
  • When I booked the room I thought there was a bathtub and the free internet for the guest…Aug. 11, 2019

Four Points by Sheraton Auckland

from A$190
  • Superior Room
  • Superior Room, 2 Double Beds
  • Superior Room, 1 King Bed, City View
  • Room, 1 King Bed, Corner
  • Deluxe Room, 2 Queen Beds
  • Room, 1 King Bed, View, Corner
  • Studio, 1 King Bed, Balcony, City View
  • Suite, 1 Bedroom, View
  • Suite, 2 Bedrooms, View, Tower
  • Superior Room, 1 King Bed, View, Tower

What’s around Four Points by Sheraton Auckland

Top spots nearby

Recommended by this property

  • Sky Tower (6-minute walk)
  • University of Auckland (7-minute walk)
  • Auckland Domain (12-minute walk)
  • Spark Arena (14-minute walk)
  • Auckland War Memorial Museum (14-minute walk)
  • Mt. Eden (25-minute walk)
  • Harbour Bridge (27-minute walk)
  • Eden Park (28-minute walk)
  • Auckland Zoo (39-minute walk)
  • Kelly Tarlton's Underwater World (4.9 km)

Getting around

  • Auckland (AKL-Auckland Intl.) - 27 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Mt Eden Station - 23 min walk
  • Auckland Grafton Station - 25 min walk

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out
The check-in location differs from the property location. To check in, go to 110 Mayoral Drive

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1987
  • Lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • German

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Queen's Head Bar & Eatery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Four Points by Sheraton Auckland’s small print

Also known as

  • Four Points Sheraton Auckland Hotel
  • Four Points Sheraton Auckland
  • Four Points By Sheraton Auckland New Zealand
  • Four Points by Sheraton Auckland Hotel
  • Four Points by Sheraton Auckland Auckland
  • Four Points by Sheraton Auckland Hotel Auckland

Policies

Only registered guests are allowed in the guestrooms.

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Valet parking costs NZD 50 per night

Buffet breakfast is offered for an extra charge of NZD 34 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 285 reviews

Exceptional 10.0
Great stay in Auckland
Staff were the best - very attentive and willing to help with just about anything. Great food in the restaurant. Easy walking distance to town center and ferry station.
Thomas, au2 night romance trip
Fair 4.0
Husband's 70th Birthday
Very difficult to gain access from side entrance and not very clear on where to check in. The Manager was rude and the customer service person checking us in gave us no information about where to go for breakfast or what we were to expect from the hotel. The balcony was non accessible due to unfinished works which we were also not told about. However the manager Paolo I think his name was on checkout was really helpful and resolved the issues we had. The breakfast was one of the best we have had in our travels. The area was good for food options. If not for the checkin process and the staff on the first night it would have been a superb stay.
Madeleine, auRomance trip
Exceptional 10.0
Fantastic modern hotel
Can’t fault this hotel – was a fantastic stay, great location and excellent amenities.
au2 night romance trip
Good 6.0
Disappointing customer service
The hotel is new and under construction still - they like to call it a 'soft open'. We literally were stepping over boxes to get into our room. The room also smelled of paint and new materials. When we checked in at 4pm (normal check in time is from 3pm) we were told our room was not ready because a 'premier' customer was still in the room and can stay in the room until 5pm. Customer service is so lacking at this hotel, clearly they still need to learn a few things about it. A positive is the restaurant and the restaurant patio, nice views of the Auckland Sky tower. The room also had a nice bathroom.
au3 night romance trip

Four Points by Sheraton Auckland

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