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1 room, 2 adults

Four Points by Sheraton Auckland

4-star4 stars
396 Queen Street, Auckland, Auckland, 1010, New Zealand

4-star hotel with restaurant, near Queen Street Shopping District
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
  • Price Guarantee
  • Very difficult to gain access from side entrance and not very clear on where to check in.…Jun. 12, 2019
  • The location of this property is absolutely fantastic. The parking options were great,…Apr. 18, 2019
169See all 169 reviews
From 188 reviews

TripAdvisor Traveller Rating

Four Points by Sheraton Auckland

from A$130
  • Superior Room
  • Superior Room, 2 Double Beds
  • Superior Room, 1 King Bed, City View
  • Room, 1 King Bed, Corner
  • Deluxe Room, 2 Queen Beds
  • Room, 1 King Bed, City View, Corner
  • Studio, 1 King Bed, Balcony, City View
  • Suite, 1 Bedroom, View
  • Suite, 2 Bedrooms, View, Tower

What’s around Four Points by Sheraton Auckland


  • In Auckland Central Business District
  • Queen Street Shopping District - 1 min walk
  • Auckland Town Hall - 1 min walk
  • Sky Tower - 9 min walk
  • University of Auckland - 12 min walk
  • Auckland Ferry Terminal - 17 min walk
  • Princes Wharf - 21 min walk
  • Auckland Domain - 22 min walk

Getting around

  • Auckland (AKL-Auckland Intl.) - 27 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Mt Eden Station - 23 min walk
  • Auckland Grafton Station - 25 min walk

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 20 floors


  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out
The check-in location differs from the property location. To check in, go to 110 Mayoral Drive

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 1987
  • Lift
  • Safe-deposit box at front desk
  • Accessible bathroom
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • French
  • German

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
Be entertained
  • 43-inch TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Queen's Head Bar & Eatery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Four Points by Sheraton Auckland’s small print

Also known as

  • Four Points Sheraton Auckland Hotel
  • Four Points Sheraton Auckland
  • Four Points By Sheraton Auckland New Zealand


Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

    A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Onsite credit card charges are subject to an extra charge of 2 percent

Valet parking costs NZD 50 per night

Buffet breakfast is offered for an extra charge of NZD 34 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 169 reviews

Exceptional 10.0
Fantastic modern hotel
Can’t fault this hotel – was a fantastic stay, great location and excellent amenities.
au2 night romance trip
Good 6.0
Disappointing customer service
The hotel is new and under construction still - they like to call it a 'soft open'. We literally were stepping over boxes to get into our room. The room also smelled of paint and new materials. When we checked in at 4pm (normal check in time is from 3pm) we were told our room was not ready because a 'premier' customer was still in the room and can stay in the room until 5pm. Customer service is so lacking at this hotel, clearly they still need to learn a few things about it. A positive is the restaurant and the restaurant patio, nice views of the Auckland Sky tower. The room also had a nice bathroom.
au3 night romance trip
Very good 8.0
Great hotel great location
George, au4 night romance trip
Very good 8.0
Room was very clean. Unfortunately room was noisy when other guests arrived home at night. Would have preferred a more central hotel.
auRomance trip
Very good 8.0
Staff were friendly and helpful who provided excellent service. Room was clean and tidy. The design of the room is particularly suitable for couple for a romantic date night. The top floors are still being polished, with scaffolding can be seen from outside. No noise from the construction work can be heard from my floor. The view of my room is facing Queen Street, though half of the view is blocked by a nearby building. Minimum noise can be heard in the room, the only exception I am aware of is the occasional sirons from the emergency vehicles on Queen Street (which is totally understandable given the location). Convenient location to the city and easy access to skybus terminal. Overall, it was an enjoyable stay.
au1 night business trip

Four Points by Sheraton Auckland

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