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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

Four Points By Sheraton Puebla

4-star4 stars
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE, 72060, Mexico

4-star hotel in Puebla with outdoor pool and restaurant
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here
  • The best was the service in the bar and restaurante thanksJul. 17, 2019
  • Check in was so uncomfortable: staff made us feel they were making me us a favour, they…Sep. 29, 2018

Four Points By Sheraton Puebla

from A$57
  • Traditional Room, 1 King Bed, Non Smoking, City View
  • Traditional Room, 2 Queen Beds, Non Smoking, City View
  • Traditional Room, 1 King Bed, Non Smoking, City View
  • Suite, 1 King Bed, Terrace, City View
  • Suite, 1 King Bed, Terrace, City View

What’s around Four Points By Sheraton Puebla


  • Heart of Puebla
  • Estrella de Puebla Observation Wheel - 2.8 mi / 4.6 km
  • Centro Expositor - 4.2 mi / 6.7 km
  • Finsa Industrial Park - 4.4 mi / 7.1 km
  • Cuauhtemoc Stadium - 4.6 mi / 7.3 km
  • Great Pyramid of Cholula - 6.3 mi / 10.2 km
  • Africam Safari - 18.8 mi / 30.2 km

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 39 min drive
  • Puebla–Cholula Tourist Train Terminal - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 3:00 PM-1:00 AM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1485
  • Conference space size (meters) - 138
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Lift
  • Terrace
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Visual fire alarm
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


María Ofelia - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Four Points By Sheraton Puebla’s small print

Also known as

  • Four Points Sheraton Puebla Hotel
  • Four Points Sheraton Puebla
  • Four Points By Sheraton Puebla Hotel
  • Four Points By Sheraton Puebla Puebla
  • Four Points By Sheraton Puebla Hotel Puebla


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Continental breakfast is offered for an extra charge of MXN 160 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 350.00 per room (one-way)

Airport shuttle service for children up to age 11 costs MXN 0 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Four Points By Sheraton Puebla

  • Does Four Points By Sheraton Puebla offer free cancellation for a full refund?
    Yes, Four Points By Sheraton Puebla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Four Points By Sheraton Puebla?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Four Points By Sheraton Puebla?
    Yes, there's free self and valet parking.
  • Is there a pool at Four Points By Sheraton Puebla?
    Yes, there's an outdoor pool.
  • Are pets allowed at Four Points By Sheraton Puebla?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Four Points By Sheraton Puebla?
    You can check in from 3:00 PM to 1:00 AM. Check-out time is noon.
  • Are there restaurants at or near Four Points By Sheraton Puebla?
    Yes, there's an onsite restaurant that serves international cuisine. Nearby restaurants include Alfredo Di Roma (5-min walk), La Choperia (9-min walk), and La Cueva Del Zorro (12-min walk).
  • Is airport shuttle service offered by Four Points By Sheraton Puebla?
    Yes, an airport shuttle is available. The charge is MXN 350.00 per room one-way.
  • What is there to do near Four Points By Sheraton Puebla?
    Recommended spots to visit include Estrella de Puebla Observation Wheel (2.8 mi) and Centro Expositor (4.2 mi), along with Finsa Industrial Park (4.4 mi) and Cuauhtemoc Stadium (4.6 mi).

Recent reviews

Superb 9.2 From 701 reviews

Exceptional 10.0
Bob’s Puebla stay
Room was great , shower was exceptional, bed was good but would have liked a refrigerator
Robert, us1 night trip
Very good 8.0
Great service, modern hotel, some issues
After a bad experience at another hotel, we took refuge at the Four Points by Sheraton Puebla. The staff were great and helped us check in early so we could store our luggage before going about our day. The bed was great and the room was modern. It was great to be able to park our car ourselves as having to disinfect everything after a valet is annoying during these COVID days. Note that valet parking is available if you prefer that. The only significant issue was that there was a lot of noise from the adjoining room. I guess it's hard to sound proof a door between rooms, so next time I will ask if there are any rooms without that door. I was disappointed that the TV software blocks you from using any of the HDMI inputs so it is impossible to watch a show from your laptop or use the TV as a second screen. I had read that in another review beforehand but figured that person just didn't know what they were doing - no, they were right! The Wi-Fi went down a couple of times during our stay, but not for too long. The fridge seemed to be broken but when I told the front desk they told me actually it's more of a cooler - it will try to keep the temperature the same, but it does not cool. It was warmer inside there than in the hotel room itself, so I'm not sure what the point is. Don't trust it for any perishables!
Andrew, us1 night trip
Very good 8.0
Bien a secas
No senti que siguieran al 100% el protocolo de sanidad por Covid, aunque si había la intención hay aspectos que deben mejorar
Manuel, mx1 night business trip
Exceptional 10.0
a great experience
It was so good
Eduardo, us1 night trip
Exceptional 10.0
Excellent service
Great location, Easy access. I highly recommend it
Jacinto, us3 night family trip
Exceptional 10.0
Very good
Very good excellentthank you.
edison, us1 night trip with friends
Exceptional 10.0
Great stay
We had a suite. Room was clean, comfortable and had newer finishes. The bathroom was large with double sinks and very clean. Every staff encounter was 5 star. I would highly recommend this hotel to anyone
Thomas, us5 night trip
Exceptional 10.0
The service and the hotel is excellent
Miguel Angel, mx1 night romance trip
Exceptional 10.0
It was very good 😊 thanks you.
edison, us2 night business trip
Good 6.0
No Air Conditioning nor Refrigerator
Air conditioning in room did not work. After reporting to front desk, they had maintenance check it out , repaired nothing, and left it unoperarional. The description or the room says that there is a bar fridge in each room, but they do NOT chill AT ALL, and when reporting this to front desk to several different staff members, their standard response is that THEY ARE NOT MEANT TO COOL - JUST MAINTAIN THE TEMPERATURE AT ABOUT 26°C (WHICH IS THE AMBIENT TEMPERATURE IN A ROOM WITH MALFUNCTIONING AIR CONDITIONING). 😘
John, ca2 night family trip

Four Points By Sheraton Puebla

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