Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

All properties in Tulum, Tulum, Quintana Roo, Mexico

Biwa Tulum

4-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking
  • Biwa Tulum
  • Outdoor Pool
  • Indoor Pool
  • Outdoor Pool
  • Outdoor Pool
1 / 97Outdoor Pool
  • Great hotel in a good quiet downtown area. Beautiful rooftop bar.

    Oct. 16, 2018

  • Lovely option if you choose to stay in town. Staff very friendly and the hotel is modern…

    Jun. 20, 2018

See all 108 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 14 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach towels

For families

  • Rollaway/extra beds (surcharge)
  • Microwave
  • Private bathroom
  • Separate dining area
  • Television
  • Free toiletries

What’s around

  • In Tulum City Center
  • Tulum Mayan Ruins - 42 min walk
  • Gran Cenote - 45 min walk
  • Playa Paraiso - 3.9 mi / 6.4 km
  • Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
  • Cenote Manatí - 6.6 mi / 10.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Superior Double Room, 1 King Bed, Accessible, City View
  • Deluxe Twin Room, Multiple Beds, Accessible, City View
  • Junior Suite, 2 Bedrooms, Accessible, City View


  • In Tulum City Center
  • Tulum Mayan Ruins - 42 min walk
  • Gran Cenote - 45 min walk

What’s around


  • In Tulum City Center
  • Tulum Mayan Ruins - 42 min walk
  • Gran Cenote - 45 min walk
  • Playa Paraiso - 3.9 mi / 6.4 km
  • Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
  • Cenote Manatí - 6.6 mi / 10.7 km
  • Soliman Bay - 7.9 mi / 12.6 km
  • Xel-Há Park - 10.8 mi / 17.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 105 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

The front desk is open daily from 8 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Beach shuttle (surcharge)
  • Beach towels
  • Outdoor pool
  • Pool sunloungers
  • Bicycle rentals on site

Working away

  • Business centre
  • Conference space
  • Conference space size (meters) - 110


  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built – 2017
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Things to enjoy

  • In-room massage available
  • Separate dining area
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch Smart TV
  • Netflix
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Dishwasher
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Rooftop bar del Biwa - Onsite rooftop bar.

Small print

Also known as

  • Biwa Tulum Hotel
  • Biwa Hotel
  • Biwa Tulum Hotel
  • Biwa Tulum Tulum
  • Biwa Tulum Hotel Tulum

Optional extras

Rollaway beds are available for USD 25.0 per night

Airport shuttle service is offered for an extra charge of USD 190 per vehicle (roundtrip)

Beach shuttle service is offered for an extra charge


Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:30 AM to 10:30 PM.
  • Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


    • Yes, Biwa Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 10:30 PM.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant, Rooftop bar del Biwa. Nearby restaurants include Ginger (4-min walk), Taqueria Honorio (5-min walk), and La Querida (6-min walk).
    • Yes, an airport shuttle is available. The charge is USD 190 per vehicle roundtrip.
    • Recommended spots to visit include Tulum Mayan Ruins (2.2 mi) and Gran Cenote (2.3 mi), along with Playa Paraiso (3.9 mi) and Tulum Monkey Sanctuary (4.1 mi).
    • 10.0Exceptional

      Loved this hotel

      Great rooms nice pool good breakfast and friendly staff

      3 night family trip, Mar. 14, 2018

      Verified guest review

    • 10.0Exceptional

      Good city stay

      Good hotel if you want to stay in the city (Tulum). The commute, unfortunately is an issue. Tulum taxi is like the cartel, they will charge you $50-$60 one way to get back to your hotel after a night at the beach. If you have a car, then np. Hotel is clean, there is AC, service is good and friendly.

      3 night trip, Jan. 10, 2021

      Verified guest review

    • 10.0Exceptional

      Fancy in Tulum

      Wow! I'm definitely coming back to Tulum and I refuse to stay anywhere else except for BIWA. It was a pleasantly surprise. Extremely modern and clean, friendly staff, amazing restaurant with nice menu, and extremely close to everything. They provide bikes which is the beat way to get around. I'm used to modern, but can get with old school... so I was really impressed with the modernity.

      Deon, 4 night trip, Oct. 26, 2020

      Verified guest review

    • 10.0Exceptional

      Great place to stay just know that is a 15-20 mins drive from the street that has all the fun. Gabriela is at the front desk and she was super helpful. Francisco drove us everywhere and he also great! Staff is so nice, that you feel like you are home. Overall this was a good option! Cons : the roof top bar is close & the hotel restaurant closes early.

      Yessiree, 4 night family trip, Oct. 8, 2020

      Verified Expedia guest review

    • 8.0Very good

      The room was nicely decorated and tge beds were comfortable. The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.

      Letticia, 1 night family trip, Sep. 26, 2020

      Verified Expedia guest review

    • 10.0Exceptional

      Excellent hotel. Pool was nice and the rooftop was good. Would highly recommend.

      Richard, 2 night trip with friends, Sep. 11, 2020

      Verified guest review

    • 10.0Exceptional

      The Entire staff was very attentive and professional. Clean rooms excellent service.

      Margaret, 6 night family trip, Aug. 27, 2020

      Verified Expedia guest review

    • 10.0Exceptional

      Great hotel and staff, wish the upstairs bar was open but I understand why it’s not

      2 night trip, Aug. 19, 2020

      Verified Expedia guest review

    • 10.0Exceptional

      Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!

      8 night trip, Aug. 15, 2020

      Verified Orbitz guest review

    • 8.0Very good

      It’s nice and clean and good for the price. Right in the heart of city Center though so if you want to I think experience as the low fours all around you and that is a great option. It is walking distance to everything and the beach is a 10 minute bike ride for five minute taxi

      Heather, 1 night family trip, Aug. 3, 2020

      Verified guest review

    See all 108 reviews