Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Biwa Tulum
4-star hotel with outdoor pool, near Tulum National Park
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
FromA$359A$151
9.0Superb108 verified Hotels.com guest reviews
Great hotel in a good quiet downtown area. Beautiful rooftop bar.
Oct. 16, 2018
Lovely option if you choose to stay in town. Staff very friendly and the hotel is modern…
Jun. 20, 2018
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- Contactless check-in is available
- Guests are provided with free hand sanitiser
- Free WiFi
- Free parking
- Pool
- Airport transfer
- Air Conditioning
Property highlights
Main amenities
- 14 guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Rooftop terrace
- Beach towels
For families
- Rollaway/extra beds (surcharge)
- Microwave
- Private bathroom
- Separate dining area
- Television
- Free toiletries
What’s around
- In Tulum City Center
- Tulum Mayan Ruins - 42 min walk
- Gran Cenote - 45 min walk
- Playa Paraiso - 3.9 mi / 6.4 km
- Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
- Cenote Manatí - 6.6 mi / 10.7 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Check availability
- Superior Double Room, 1 King Bed, Accessible, City View
- Deluxe Twin Room, Multiple Beds, Accessible, City View
- Junior Suite, 2 Bedrooms, Accessible, City View
Location
- In Tulum City Center
- Tulum Mayan Ruins - 42 min walk
- Gran Cenote - 45 min walk
What’s around
Landmarks
- In Tulum City Center
- Tulum Mayan Ruins - 42 min walk
- Gran Cenote - 45 min walk
- Playa Paraiso - 3.9 mi / 6.4 km
- Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
- Cenote Manatí - 6.6 mi / 10.7 km
- Soliman Bay - 7.9 mi / 12.6 km
- Xel-Há Park - 10.8 mi / 17.4 km
Getting around
- Cancun Intl. Airport (CUN) - 105 min drive
- Airport shuttle (surcharge)
- Beach shuttle (surcharge)
At a glance
Hotel size
- This hotel has 14 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time 3 PM-9:00 PM
- Check-out time is noon
Restrictions related to your trip
- Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Special check-in instructions
The front desk is open daily from 8 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transfers
- Airport shuttle (available 24 hours)*
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
In the hotel
Food and drink
- Restaurant
- Bar/lounge
- Coffee shop/café
- Snack bar/deli
- Room service (during limited hours)
- Coffee/tea in a common area
Things to do
- Beach shuttle (surcharge)
- Beach towels
- Outdoor pool
- Pool sunloungers
- Bicycle rentals on site
Working away
- Business centre
- Conference space
- Conference space size (meters) - 110
Services
- Front desk (limited hours)
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Luggage storage
- Multilingual staff
Facilities
- Number of buildings/towers - 1
- Year Built – 2017
- Lift
- Safe-deposit box at front desk
- Designated smoking areas (fines apply)
- Rooftop terrace
- Terrace
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Ceiling fan
- Minibar
- Coffee/tea maker
- Bathrobes
- Iron/ironing board (on request)
Things to enjoy
- In-room massage available
- Separate dining area
- Balcony
Freshen up
- Private bathroom
- Shower only
- Free toiletries
- Hair dryer
Be entertained
- 49-inch Smart TV
- Netflix
- Cable TV channels
- IPod docking station
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Microwave
- Dishwasher
- Free bottled water
More
- Daily housekeeping
- In-room safe
Special features
Dining
Rooftop bar del Biwa - Onsite rooftop bar.
Small print
Also known as
- Biwa Tulum Hotel
- Biwa Hotel
- Biwa Tulum Hotel
- Biwa Tulum Tulum
- Biwa Tulum Hotel Tulum
Optional extras
Rollaway beds are available for USD 25.0 per night
Airport shuttle service is offered for an extra charge of USD 190 per vehicle (roundtrip)
Beach shuttle service is offered for an extra charge
Policies
Only registered guests are allowed in the guestrooms.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Biwa Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 10:30 PM.
- Sorry, pets aren't allowed.
- You can check in from 3 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
- Yes, there's an onsite restaurant, Rooftop bar del Biwa. Nearby restaurants include Ginger (4-min walk), Taqueria Honorio (5-min walk), and La Querida (6-min walk).
- Yes, an airport shuttle is available. The charge is USD 190 per vehicle roundtrip.
- Recommended spots to visit include Tulum Mayan Ruins (2.2 mi) and Gran Cenote (2.3 mi), along with Playa Paraiso (3.9 mi) and Tulum Monkey Sanctuary (4.1 mi).
9.0Superb108 verified Hotels.com guest reviews
- 10.0Exceptional
Loved this hotel
Great rooms nice pool good breakfast and friendly staff
3 night family trip, Mar. 14, 2018
Verified Hotels.com guest review
- 10.0Exceptional
Good city stay
Good hotel if you want to stay in the city (Tulum). The commute, unfortunately is an issue. Tulum taxi is like the cartel, they will charge you $50-$60 one way to get back to your hotel after a night at the beach. If you have a car, then np. Hotel is clean, there is AC, service is good and friendly.
3 night trip, Jan. 10, 2021
Verified Hotels.com guest review
- 10.0Exceptional
Fancy in Tulum
Wow! I'm definitely coming back to Tulum and I refuse to stay anywhere else except for BIWA. It was a pleasantly surprise. Extremely modern and clean, friendly staff, amazing restaurant with nice menu, and extremely close to everything. They provide bikes which is the beat way to get around. I'm used to modern, but can get with old school... so I was really impressed with the modernity.
Deon, 4 night trip, Oct. 26, 2020
Verified Hotels.com guest review
- 10.0Exceptional
Great place to stay just know that is a 15-20 mins drive from the street that has all the fun. Gabriela is at the front desk and she was super helpful. Francisco drove us everywhere and he also great! Staff is so nice, that you feel like you are home. Overall this was a good option! Cons : the roof top bar is close & the hotel restaurant closes early.
Yessiree, 4 night family trip, Oct. 8, 2020
Verified Expedia guest review
- 8.0Very good
The room was nicely decorated and tge beds were comfortable. The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.
Letticia, 1 night family trip, Sep. 26, 2020
Verified Expedia guest review
- 10.0Exceptional
Excellent hotel. Pool was nice and the rooftop was good. Would highly recommend.
Richard, 2 night trip with friends, Sep. 11, 2020
Verified Hotels.com guest review
- 10.0Exceptional
The Entire staff was very attentive and professional. Clean rooms excellent service.
Margaret, 6 night family trip, Aug. 27, 2020
Verified Expedia guest review
- 10.0Exceptional
Great hotel and staff, wish the upstairs bar was open but I understand why it’s not
2 night trip, Aug. 19, 2020
Verified Expedia guest review
- 10.0Exceptional
Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!
8 night trip, Aug. 15, 2020
Verified Orbitz guest review
- 8.0Very good
It’s nice and clean and good for the price. Right in the heart of city Center though so if you want to I think experience as the low fours all around you and that is a great option. It is walking distance to everything and the beach is a 10 minute bike ride for five minute taxi
Heather, 1 night family trip, Aug. 3, 2020
Verified Hotels.com guest review