Caracol Plaza

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Living area
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Overview of Caracol Plaza

Caracol Plaza

3.5 star property
3.5-star beach hotel with outdoor pool, near Commercial Walkway

7.2/10 Good

143 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Meeting Facilities
  • 24/7 front desk
The price is AU$122
Price available on 31/7/2022
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
  • Conference center
  • 2 meeting rooms
  • Terrace
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Zicatela Beach - 14 min walk
  • Puerto Angelito Beach - 21 min walk
  • Carrizalillo Beach - 23 min walk
  • Principal Beach - 1 min drive
  • Bacocho Beach - 7 min drive
  • Laguna de Manialtepec - 23 min drive
  • Playa Dorado - 53 min drive
  • Playa Roca Blanca - 46 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

About this property

Caracol Plaza

Just 2.4 mi (3.9 km) from the airport, Caracol Plaza puts you within a 10-minute drive of Zicatela Beach and Carrizalillo Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at LA CAVA, which serves international cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a children's pool, and a snack bar/deli are other highlights. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms


  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • Beach nearby

Working away

  • 2 meeting rooms
  • Conference center (3767 square feet of space)


  • 24-hour front desk


  • Garden
  • Terrace
  • An outdoor pool


  • Elevator

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Local maps

Special features


LA CAVA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 100.00 and MXN 250.00 for adults, and MXN 100.00 and MXN 250.00 for children (approximately)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.


Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.
Sergio, 1-night trip
Verified guest review

10/10 Exceptional

Great location and great service!!
Rutilio, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.
3-night trip
Verified guest review

10/10 Exceptional

fantastic pool and pool lounge area! rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view beds were great very nice place if you get the good rooms its probably the best deal around for the price/convenience not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs they will call a cab for you from the lobby though and its cheap to anywhere
Nathan, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Not recommend it
When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time. I WOULD NEVER STAY HERE AGAIN.
Juan, 4-night family trip
Verified guest review

2/10 Poor

Beatriz, 4-night family trip
Verified guest review

8/10 Very good

Is agreat location , alot things is a walk distance.
Rolando, 2-night family trip
Verified Expedia guest review

4/10 Fair

Hotel was dirty. Pool was dirty. Bed sheets were stained. Cigarettes butts lying all around the poor and pool area. Most of the gym equipment doesn’t work. Some staff at reception were unhelpful. Booked an ocean view room. First two nights we couldn’t sleep as it was so noisy outside & there was a large vent in the bathroom wall to outside so felt like we were sleeping outside. We were moved room to a non ocean view room & were not refunded the difference in price. Wifi was decent.
Jack, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Great views
I really enjoyed the experience. Good location spectacular views
Silvia, 1-night trip with friends
Verified guest review

6/10 Good

The owner needs to invest a lot in costumer service
Gheorghe Manuel Borja, 8-night family trip
Verified Expedia guest review