Dreams Tulum Resort & Spa - All Inclusive

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Beach
Beach
Outdoor pool
Pool

Overview of Dreams Tulum Resort & Spa - All Inclusive

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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Upscale beachfront hotel with spa, near Tulum National Park

7.6/10 Good

956 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is AU$622
Price available on 24/7/2022
Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On a private beach
  • Winery
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Cenote Manatí - 1 min walk
  • Tulum National Park - 21 min walk
  • Tulum Mayan Ruins - 22 min walk
  • Playa Paraiso - 34 min walk
  • Soliman Bay - 9 min drive
  • Playa Ruinas - 12 min drive
  • Xcacel Beach - 10 min drive
  • Xcacel-Xcacelito Sanctuary - 10 min drive
  • Dos Aguas Park - 11 min drive
  • Dos Ojos Cenote - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Placing you just a 5-minute drive from Tulum National Park, Dreams Tulum Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beach massages. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 7 bars/lounges, a winery, and a nightclub. Fellow travelers like the helpful staff and family-friendly amenities.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 432 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Golf lessons nearby

Working away

  • Business center
  • Meeting room
  • Conference center (5460 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Winery on site

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • DVD player
  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free international and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Overall score and ratings

7.6

Good

8.5/10

Cleanliness

8.3/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Great property!
Property and staff were amazing. Although the food at the World Cafe (buffet style restaurant) was kept at luke warm temperature (for obvious liability reasons), the food and variety was good. The food at the other restaurants on property was served hot. The gym was kept sanitized by the personnel manning the gym. Pool were wonderful. AmStar (tour) personnel were accommodating. I love my stay and would definitely go back.
Chamaine, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

lacey, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Unhappy with service
The service was not the best my room was not what I purchased, there were a lot of unnecessary fees which I didn’t pay for in previous hotels. Manager did not want to help correct the issue just wanted more money
Lusine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best customer service!
Never have had such great service! Everyone we would speak to was so kind and informative. They have 7 restaurants which you can eat from, all inclusive. Our fridge was loaded with drinks and they gave us a free wine bottle. We loved this stay and are already planning another trip. Thank you Dreams for making our stay so amazing!
Dyanne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dreams Tulum is a wonderful relaxing resort that makes you feel like you picked a high luxury hotel. The staff are amazing and kind, I had no complaints about service. The resort is kept nice and clean and although the resort is kid friendly, being a family without kids, I felt like they had a good separation (of areas) so that those without kids could also enjoy. The only slight complaint is that the food was passable...some good items and some that could use a little more flavor. I can't imagine that you would expect stellar food at an all-inclusive but there was always something that I could eat!
Thuy, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The property was excellent with a lot of good areas for shopping and lodging. The hotel is gated which provides more sense of the security. Food quality and choices were on a low side... the restaurants had a great delicious dinner food. The beach was not my favorite although we literally spent all 4 days in the see. A lot of stones at the bottom of the see as you enter the water... the beach sand itself was very good.
Igor, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was clean, beautiful, options to shop, staff was amazing. Nice to have different eating opinions .
Jacqueline, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Lots of restaurants, quiet pool, but not a quiet pool for young families who have young children who do no want to be at party pool. A lot of splashing and noisy. very clean, The wine was not good, but the beer was very cold. Nice beach , but small. Overall the great staff. Great front desk.
keith, 6-night family trip
Verified Expedia guest review