Star Palace Hotel

Photo gallery for Star Palace Hotel

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Beach
Beach
Outdoor pool
Outdoor pool

Overview of Star Palace Hotel

Star Palace Hotel

3.5 star property
Zona Dorada beachfront hotel with 3 restaurants and outdoor pool

7.8/10 Good

290 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center
  • Pool bar
  • Room service
  • Babysitting
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Concierge services
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Zona Dorada
  • Mazatlan Aquarium - 16 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 37 min drive

About this property

Star Palace Hotel

3.5-star hotel in the heart of Zona Dorada
Consider a stay at Star Palace Hotel and take advantage of a poolside bar, a terrace, and a bar. With a beachfront location, this hotel is the perfect place to soak up some sun. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and more. In addition to a gym and babysitting, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor pool, an elevator, and concierge services
  • A front desk safe, luggage storage, and a 24-hour front desk
  • Guest reviews give top marks for the location
Room features
All guestrooms at Star Palace Hotel include thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

All-inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

Onsite entertainment and activities

Dining

Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.
Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.
Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 7 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Does Star Palace Hotel offer free cancellation for a full refund?
Yes, Star Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Star Palace Hotel?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at Star Palace Hotel on 1 Nov 2022 start from AU$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Star Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Star Palace Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 7 PM.
Are pets allowed at Star Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Star Palace Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Star Palace Hotel?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Star Palace Hotel and nearby?
Star Palace Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Star Palace Hotel?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Angelo's (6-min walk), El Fish Market (7-min walk), and Cilantro's (7-min walk).
What's the area around Star Palace Hotel like?
Star Palace Hotel is a short 2-minute walk from Playa Brujas and 2 minutes' walk from Islands and Protected Areas of the Gulf of California. Travelers give top marks for the hotel's prime location.

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

7.2/10

Eco-friendliness

8/10 Very good

Allison, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.
Celene Puente, 3-night family trip
Verified CheapTickets guest review

4/10 Fair

Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay
Efrain, 3-night family trip
Verified Expedia guest review

8/10 Very good

GOOD
vardan, 7-night family trip
Verified Expedia guest review

6/10 Good

Has what you need but nothing fancy and facilities could be better
4-night family trip
Verified Expedia guest review

8/10 Very good

Muy bueno
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Luis, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.
Sherry, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

A must stay in Mazatlán
Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back
Sokol, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The level of customer service and the cleanliness. Location is good too.
Rosa, 2-night family trip
Verified Expedia guest review