Destination
Guests
All properties in Mazatlan (and vicinity), Sinaloa, Mexico

Star Palace Hotel

3.5-star beachfront hotel with outdoor pool, near Cerritos Beach

  • Free WiFi and free parking
From
A$148

Image gallery

  • Star Palace Hotel
  • Star Palace Hotel
  • Beach
  • Beach
  • Star Palace Hotel
Star Palace Hotel. Image 1 of 99.
1 / 99Star Palace Hotel
7.8.Good.
  • The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of…

    Nov. 22, 2020

  • Such a great place, right on the beach, you sleep with waves of the ocean on the…

    Mar. 17, 2020

See all 132 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Convenient
Safe
Transport options
Walkable
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 120 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center

For families

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries

What’s around

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk
  • Punta Camaron Beach - 27 min walk
  • El Cid Country Club Golf Course - 29 min walk
  • Sea Shell City Museum - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Room, Ocean View

Location

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk

What’s around

Landmarks

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk
  • Punta Camaron Beach - 27 min walk
  • El Cid Country Club Golf Course - 29 min walk
  • Sea Shell City Museum - 30 min walk
  • The Mazatlan Malecón - 40 min walk
  • Monument to the Family - 40 min walk
  • Galerias Mazatlan - 44 min walk
  • Cerritos Beach - 2.6 mi / 4.2 km
  • Mazatlan International Center - 3 mi / 4.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

At a glance

Hotel size

  • This hotel has 120 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sunloungers
  • Fitness facilities
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Lift
  • Designated smoking areas
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Entertainment
  • Onsite entertainment and activities

Not included
  • Room service

Dining

Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.

Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.

Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.

Small print

Also known as

  • Star Palace Hotel Mazatlan
  • Star Palace Mazatlan
  • Star Palace Hotel Hotel
  • Star Palace Hotel Mazatlan
  • Star Palace Hotel Hotel Mazatlan

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Pool access available from 8 AM to 7 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Star Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 7 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include El Paraje The Place (3-min walk), Restauran Bar la Costa Marinera (4-min walk), and Diego's Casa de Playa (4-min walk).
  • Star Palace Hotel has an outdoor pool and a fitness center.
7.8.Good.
  • 10.0.Exceptional

    The level of customer service and the cleanliness. Location is good too.

    Rosa, 2 night family trip, Feb. 7, 2020

    Verified Expedia guest review

  • 8.0.Very good

    My room wasn't ready on time. The buffet needs a lot of work, not so good.

    1 night romance trip, Dec. 26, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great hotel

    Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.

    Jorge, 1 night family trip, Dec. 10, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Staff could have treated us better. Especially the check in personnel.

    3 night romance trip, Dec. 3, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Hard beds and extra thin walls.

    The beds were hard as a rock and the pillows were lumpy. I asked for different pillows and they were just as hard. Since the walls were super thin we could hear the live music that was playing out in the beach as well as the loud music from the party that was going on next door. We called to complain about the noise 2x Yet they allowed the party to continue till about 3am.

    Martha, 3 night family trip, Mar. 22, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    The only thing that bothered me about the hotel was the receptionist of the name Dulce received us very bitterly, she gave us the instructions as if we were regating and she made us feel bad, for the other employees I have nothing bad to say they were very kind

    2 night family trip, Mar. 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location on the beach, great pizza, the view from balcony ok (rm #119) and road noise loud.

    2 night trip, Mar. 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The place is okay and everything is close by the pizza is great

    3 night romance trip, Mar. 4, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Do not stay here unless you have kids or want to be harassed by other people’s kids. The grounds were like a playground... we could only stay in the hot tub for a few minutes - drinks filled with pool water from the kids cannon balls (even though no kids were supposed to be in the hot tub). At night we couldn’t sleep from whatever dance club operated near the downstairs - the bass was rattling the entire room. We will not stay again

    1 night romance trip, Feb. 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great location, extremely clean, very friendly staff. Perfect place to stay for a beach vacation. It would have been nice to have a small fridge in the room. Maid service was fantastic.

    14 night trip, Jan. 30, 2019

    Verified Expedia guest review

See all 132 reviews