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1 room, 2 adults

Pelicanstay at Auckland Viaduct Harbour

4-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
99 Customs Street West, Auckland, 1010, New Zealand

Upscale apartment with kitchen, near Queen Street Shopping District
  • Free WiFi
  • Listed room rate was $149 (NZD) for the night. In fine print, there's an additional…Apr. 11, 2017
  • Dreadful. Two days before arrived received an email wanting me to go onto an app for “…May 5, 2019

Pelicanstay at Auckland Viaduct Harbour

  • 2 Bedroom Apartment - 99 Customs Street West
  • 1 Bedroom Apartment - 85 Customs Street West

What’s around Pelicanstay at Auckland Viaduct Harbour


  • In Auckland Central Business District
  • Queen Street Shopping District - 4 min walk
  • Princes Wharf - 6 min walk
  • Auckland Ferry Terminal - 6 min walk
  • Sky Tower - 10 min walk
  • University of Auckland - 16 min walk
  • Auckland Town Hall - 18 min walk
  • Spark Arena - 22 min walk

Getting around

  • Auckland (AKL-Auckland Intl.) - 22 min drive
  • Auckland Britomart Station - 7 min walk
  • Auckland Newmarket Station - 6 min drive
  • Auckland Mt Albert Station - 8 min drive

At a glance

Key facts


  • 5 apartments


  • Check-in time 3 PM-9 PM
  • Check-out time is 11 AM
If you are planning to arrive after 9 PM please contact the property at least 24 hours in advance using the information on the booking confirmation.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

* See small print for additional details or extra charges

At the property

  • 24-hour front desk
  • Lift
  • Designated smoking areas
Languages Spoken
  • English

In the apartment

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Separate dining area
  • Separate living room 1
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher

Pelicanstay at Auckland Viaduct Harbour’s small print

Also known as

  • Furnished Suites Auckland Waterfront Apartment
  • Furnished Suites in Auckland Waterfront Auckland
  • Furnished Suites Waterfront Apartment
  • Pelicanstay at Auckland Viaduct Harbour Auckland
  • Pelicanstay at Auckland Viaduct Harbour Apartment
  • Pelicanstay at Auckland Viaduct Harbour Apartment Auckland
  • Furnished Suites Waterfront Apartment
  • Furnished Suites Auckland Waterfront
  • Furnished Suites Auckland Waterfront Apartment
  • Furnished Suites Auckland Waterfront
  • Furnished Suites Waterfront
  • Apartment Furnished Suites in Auckland Waterfront Auckland
  • Auckland Furnished Suites in Auckland Waterfront Apartment
  • Apartment Furnished Suites in Auckland Waterfront

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Cleaning fee: NZD 105 per accommodation, per stay

Optional extras

Credit card charges are subject to an extra charge of 3.5 percent

Late check-in between 9 PM and midnight can be arranged for an extra charge of NZD 25

Self parking costs NZD 25.00 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 6.8 From 10 reviews

Poor 2.0
Beware, these guys are dodgy!
Listed room rate was $149 (NZD) for the night. In fine print, there's an additional charge $100 for cleaning, but of course you don't read that. Why not list the room rate as $249?? A company called 'Pelican Stay' charged my card $499 two days before the stay. BTW, there's no mention of 'Pelican Stay' on Expedia. Standard procedure for hotels is to take a hold on your card, but only charge the full amount after your stay. These guys charge your card the full amount plus a 'deposit'. On the day of check-in, I was contacted by a woman (the call was from overseas I think) telling me I needed to meet a guy outside the property by 2.45pm, because their guy is leaving the area by 3pm. So I left my client meetings to meet him. He was fine, although I asked about the $499 they took from my card and when I'd get a refund etc, and he said he had no idea and that I should contact them. I called them but there was no answer. The room bore no resemblance to the pics on Expedia. Different room entirely. In saying that, the room was fine. After the stay, I received no emails, no communication whatsoever from these people about the refund of the 'deposit' they took. After waiting for almost a week, I sent them an email and called them. Finally got an email saying they would pass it on to their finance team. Two days later, I got an email saying the refund had been processed, but it would take 3 to 5 working days to show up in my account. Waiting patiently for the cash to show up...
auOther trip
Poor 2.0
Warning. You are booking wth Pelican Stays.
Dreadful. Two days before arrived received an email wanting me to go onto an app for “verification” and enter my photo, photo of my passport, personal and credit card details. To get a ( single) key to the apartment I had to first go to an unrelated building Heritage Tours to meet a woman with no ID who did not introduce herself. She gave me a long document to sign but said just sign it. she also gave me a blank credit card page and said sign and date it “I’ll fill in the rest later”. I wrote across it no more charges and got her to sign it. She took a photo of me and of my passport ( I thought she was just looking at it- should have got her to delete it from her phone). we then had to make our way to the property. We opened the door onto the balcony and the lock fell off- it had just been sitting there- clearly not worked for ages. We had no security. the apartment 1Q was at the level of the umbrellas of restaurants below. There were nightclubs with DEAFENING sound that went until 4.00am. This stay has been a nightmare and there is still some woman out there with my passport on her mobile phone. The property should be removed from the hotel website. Book at your own peril!!!!!!
Kerryn, nzRomance trip
Good 6.0
Auckland Vuaduct - Not a Hotel
Ok firstly, this is not a Hotel. It seemed to be privately owned. I was contacted by someone by email a couple of days before outlining the details of the Unit including cleaning, parking, wifi & key arrangements. It gave both a NZ number to ring along with what seemed like a US number to text along with an email address that didn’t seem to relate to anything Auckland. On the way to the departure airport I received a text asking when I would arrive and on arriva three calls from a number in the Netherlands. I answered the fourth of these and someone hard to understand wanted to know what time I was arriving. After waiting outside for about 15 minutes a random person arrived with keys and showed us to our room. The photos online were quite misleading both in terms of the size of kitchen and lounge as well as the view of the Marina/Harbour space. The Unit was comfortable if a little dated with damage to the carpet and lighting. Despite the cloak & dagger strange check in process which had us quite concerned the overal location near the Viaduct shops and restaurants was good. For $2050NZD 5 nights was expensive for the experience.
D-Dog, auOther trip
Good 6.0
Modern and great location
While the accomodation and facilities were what we expected, I am very disappointed with how the booking was handled. There was a $250 deposit that was to be paid at check in. This was charged on the same day as the booking. I only noticed it when I saw my credit card had been charged for the deposit along with the fee for the accomodation. When I called, I was informed that this was the deposit that would be refunded when we checked out. We checked out on the 19th of April and at this morning the deposit has not been returned despite being informed by the company that the refund had been approved and was being processed. I am used to a hold being placed to cover a deposit on my credit card but this is the first time I was actually charged for it at the time of booking.
Asantha, auOther trip
Fair 4.0
very expensive for what you get.
There was no milk/tea/coffee left which was strange. The bed was hard and the cleaning fee extravagant. The reception person dropped the key off to me which was great but I didnt feel this was value for money. Also room was above a resturant so i got food smells and smoke all night through the apartment and it was noisy.No TV in the bedroom.
auOther trip

Pelicanstay at Auckland Viaduct Harbour

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