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All properties in Gisenyi, Rwanda
1 room, 2 adults

The Palm Beach Resort

3-star3 stars
1 Brasserie Street to Cap Rubona, Gisenyi, Rwanda

Lakefront hotel with 3 bars/lounges, near Gisenyi Beach
  • Free WiFi and free parking
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Restrictions related to your trip

Rwanda may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and…Jan. 24, 2020
  • It was nice. They said they canceled my Expedia reservation because they don’t like how…May 2, 2019

The Palm Beach Resort

from A$168
  • Traditional Bungalow, Lake View
  • Deluxe Bungalow, Lake View

What’s around The Palm Beach Resort

Landmarks

  • Gisenyi Beach - 3.4 mi / 5.4 km
  • Rwanda Tourism University College - 4.4 mi / 7.1 km
  • Kigali Independent University - 5.1 mi / 8.2 km

At a glance

Key facts

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time 11:30 AM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Rwanda may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Beach bar
  • Room service
  • Barbecue grills
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Beach towels
Working away
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Things to enjoy
  • Separate dining area
  • Number of living rooms
  • Separate sitting area
  • Furnished patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 42-inch TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

The Palm Beach Resort’s small print

Also known as

  • Palm Beach Resort Gisenyi
  • Palm Beach Gisenyi
  • The Palm Beach Resort Hotel
  • The Palm Beach Resort Gisenyi
  • The Palm Beach Resort Hotel Gisenyi

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Palm Beach Resort

  • Does The Palm Beach Resort offer free cancellation for a full refund?
    Yes, The Palm Beach Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Palm Beach Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Palm Beach Resort?
    Yes, there's free self parking.
  • Are pets allowed at The Palm Beach Resort?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Palm Beach Resort?
    You can check in from 11:30 AM - midnight. Check-out time is 10 AM.
  • Are there restaurants at or near The Palm Beach Resort?
    Yes, there's an onsite restaurant. Nearby restaurants include Lakeside Restaurant & Beach Bar (3.1 mi), Sun.n.Sand (3.2 mi), and Bistro Restaurant & Wine Garage (4 mi).
  • What is there to do near The Palm Beach Resort?
    Recommended spots to visit include Gisenyi Beach (3.4 mi), Rwanda Tourism University College (4.4 mi), and Kigali Independent University (5.1 mi).

Recent reviews

Good 7.2 From 10 reviews

Fair 4.0
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning. Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
disappointed, us1 night trip
Very good 8.0
Serenity
A relaxing place with a great garden on the edge of the lake with a breathtaking view
Calvin, ie3 night romance trip
Exceptional 10.0
Amazing hidden gem of paradise
This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Benhilda, gb2 night romance trip
Exceptional 10.0
Perfect oasis
Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
us1 night romance trip
Fair 4.0
A éviter
Description hotels.com totalement mensongère c’est une honte ! On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision). Service de restauration bon mais d’une lenteur extrême
Fabien, fr4 night trip
Exceptional 10.0
Will never forget the running waiters
This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
Jacob V, dk2 night trip with friends
Exceptional 10.0
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it. The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area. The food offered was also really good
ca2 night trip
Poor 2.0
Vorsicht ist hier geboten!!!
Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren. Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.
Daniel Enrique, de2 night romance trip

The Palm Beach Resort