B P International

Overall the location was good with a view over the park towards the harbour and the proximity to the night market. After exploring both sides of the harbour we were glad to be staying on the Kowloon side (and travel to/from the hotel was helped by the free bus transfers from the Kowloon Airport Express station!). The breakfast buffet included a very wide range of options and the reception appeared modern. The room itself was however small and on the basic side - but from comments regarding other accommodation a small size may be the norm in Hong Kong. The staff were friendly and Christmas carols were played in the hallways given our visit was in December. Perhaps the main things we would change would be the check-in time (as we ended up having to fill in 6 hours after a long flight before we could access our room - although the hotel kindly stored our luggage during this time), the efficiency of the air con/heating (as there was a bit of a draft from around the windows and it took a long time to heat the room) and the noise of water flowing in the pipes from other rooms in the early hours of the morning.

Have stayed here before in 2013 and nothing has changed since. Still good service and clean standard rooms. It was a last minute booking so I got a very good deal because it's usually quite expensive. I think because of the riots they may have had some cancellations so the price was knocked down. Location was convenient to everything which was the main thing.

Check in was very slow, and staff was rude, after standing in line for over 15min. to find out the room was not yet ready by now it was already 4pm, considering checkin time is 2pm this was not acceptable. Was told I needed to wait another 20min for housekeeping to inspect the room before they can give me the room key. By now the check in line was very long after 20min. I went up to the staff to inquire, a guy name Rick insisted I get back in line to ask if the room was ready. This was ridiculous, had I listen to him it would have taken total 40min. good thing another hotel guest notice how long I had waited, and told the guy "Rick" and another staff on duty that indeed I have been waiting for me room longer than she has. The girl staff after hearing this immediately gave me the room key. I would never stay or recommend this hotel to anybody I know. it's horrible. I have never stayed in any hotel in Hong Kong with such rude hospitality. By the way elevator was very very slow. Stain all over carpet it's disgusting.

Pros: great views of Kowloon and HK from some rooms. Excellent breakfast choice. Friendly staff. Nice lobby. Good location. Staff speak English. Cons: expensive bar. Small bar area. Lifts go in a weird sequence such that queues are often formed and it can take 10 mins to reach the ground floor. Staff also use the lifts to reach floors 10-13 which are not room floors, adding to the problem of getting up/down. Whilst centrally located, getting here from the station on foot can take a long time due to having to go underground to across the main road by Austin station/the opera house. Rooms are fairly basic and the beds quite firm. Overall it served our purposes perfectly but won’t be everyone’s cup of tea. Staff didn’t seem to be aware of things like the Peak tram renovations.

We selected this hotel because it is close to the ferry terminal for catching an early ferry. We requested for firm mattress due to our back problems at the time of reservation. When we arrive at the hotel, the room was still not ready at 4 pm. The reason given was they had to make sure that they had firm mattress in the room. When we slept at night, we found that one of the beds had a firm mattress but another bed had a wood panel on top of a mattress (both covered under a flat sheet). Since it was almost midnight at the time of sleeping, we did not make any compliant as we had to leave early in the morning for catching a ferry to China. My husband could not sleep with that "very firm and hard" mattress. It is totally ridiculous to use a wood panel on top of a mattress to make the mattress becomes a firm mattress. We never have this type of unbelievable experience before.