JR-East Hotel Mets Shibuya

Photo gallery for JR-East Hotel Mets Shibuya

Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya

3.5 star property
3.5-star hotel, convenient for Shibuya Crossing

9.0/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • 24/7 front desk
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Self parking
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Microwave in a common area
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
For families
  • Children stay free
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Shibuya
  • Shibuya Crossing - 9 min walk
  • Shinjuku Gyoen National Garden - 44 min walk
  • Yoyogi National Gymnasium - 8 min drive
  • Roppongi Hills - 9 min drive
  • Tokyo Midtown - 11 min drive
  • Meiji Jingu Shrine - 12 min drive
  • Tokyo Tower - 14 min drive
  • Tokyo Imperial Palace - 16 min drive
  • Tokyo International Forum - 18 min drive
  • Nippon Budokan - 18 min drive

Getting around

  • Tokyo (HND-Haneda) - 34 min drive
  • Ebisu Station - 13 min walk
  • Daikan-yama Station - 15 min walk
  • Shinsen Station - 16 min walk
  • Shibuya Station - 7 min walk
  • Omote-sando Station - 18 min walk
  • Naka-Meguro Station - 21 min walk


  • Tsuke men daijin Shibuya-ten - 2 min walk
  • Nakajima - 2 min walk
  • Katsukichi Shibuya - 2 min walk
  • Scotch Banks - 3 min walk
  • Cafe de CRIE - 3 min walk

About this property

JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya puts you within a 15-minute drive of Shibuya Crossing and Tokyo Tower. You'll have free perks such as WiFi and wired Internet. Also, this hotel is 2.2 mi (3.6 km) from Shinjuku Gyoen National Garden and 6.1 mi (9.9 km) from Tokyo Dome. Fellow travellers love the airport proximity and access to public transport. The property is only a short walk to public transportation: Shibuya Station is 7 minutes away.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms


  • Check-in time from 3:00 PM until anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Covered on-site self-parking (JPY 2000 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Shared microwave

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff


  • Safe-deposit box at front desk


  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site


  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 1800 for adults and JPY 1800 for children (approximately)


  • Covered self-parking costs JPY 2000 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property accepts credit cards. Cash is not accepted.

Also known as

Jr East Mets Shibuya Tokyo

Frequently asked questions

Does JR-East Hotel Mets Shibuya offer free cancellation for a full refund?
Yes, JR-East Hotel Mets Shibuya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JR-East Hotel Mets Shibuya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at JR-East Hotel Mets Shibuya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JR-East Hotel Mets Shibuya?
Yes. Self-parking costs JPY 2000 per night. Parking spaces may be limited.
What are the check-in and check-out times at JR-East Hotel Mets Shibuya?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM.
Are there restaurants at or near JR-East Hotel Mets Shibuya?
Yes. Nearby restaurants include Hashidaya (4-min walk), Bar Ishinohana (4-min walk) and Buy Me Stand (4-min walk).
Does JR-East Hotel Mets Shibuya have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around JR-East Hotel Mets Shibuya like?
JR-East Hotel Mets Shibuya is a short 7-minute walk from Shibuya Station and 9 minutes' walk from Shibuya Crossing. Travellers say that this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Kenric, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Pei see, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

CAROLINA, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Toilet was smelly when check in
Peggy, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Mutsumi, 3-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel right at the station.
Kira, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This was an excellent choice for my two nights in Tokyo. I'm not familiar with the city and this hotel is right on Shibuya railway station which meant I could easily get to Narita airport. It's also perfectly placed for a day or two of shopping, dining and local sightseeing. The staff were very good and the hotel is clean and bright. The room was small, which is to be expected in a city like Tokyo, but not too small. The amenities were very good.
Jane, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This property meets the Japanese business hotel standard in its service, cleanliness, facilities, and location. The smallest room has a queen sized bed with one of its side stuck on the wall between the room and the bathroom which makes the entire room a little too small for one-two person but I think it is the Japanese common way to locate the bed in a room. I did wish for a lightly bigger room, but considering the low price, I felt like it was the best deal. The door to the bathroom had the wood pattern coating like some other walls in the room and felt well coordinated. The door was chrome from inside of the bathroom which made it look so clean and robust. It was a huge plus for me. Unlike other budget business hotels, the room had the decently sized so-called "unit-bath" that you see in regular apartments in Japan. In combination with the ground level main entrance, this hotel offers a very homy and relaxing experience as if guests live in this area. On the fourth level, there was a lounge space guests can relax and do some internet work with the public free wifi they provide. There is a complimentary coffee machine from which guests can get unlimited tiny cups of brewed coffee. The trash "shelf" underneath the coffee machine had the bin especially for the leftover drinks, in case guests cannot finish the coffee so that the trash won't be ruined to make it harder for the mandatory recycling obligation in Tokyo. I see it everywhere in Japan and I like it.
2-night business trip
Verified Expedia guest review

8/10 Very good

The place was good. That’s all.
Brandon Jacob, 1-night trip
Verified Expedia guest review