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All-inclusive beachfront property with spa, near Puerto Morelos Town Square
All staff was amazing , restaurants great quality and pool activities where great.
Dec. 2, 2020
Everything was really nice except since i only stayed one night didnt get to enjoy much.…
Nov. 28, 2020
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Airport shuttle service is offered for an extra charge
WiFi is available in guestrooms for USD 20 per 24-hour period (1-device limit, rates may vary)
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Ventus, staff was amazing felt very safe with their new Covid protocols. Hand sanitizer stations were everywhere, all staff had face mask and shields. Food was excellent, property was spotless and service was excellent. My husband and I were celebrating our anniversary and they delivered strawberries, champagne and decorated our room with rose petals, very detail oriented. Will definitely visit again soon.
Claudia, 1 night trip, Sep. 27, 2020Verified Hotels.com guest review
On the way to the resort, the area looks kinda sketchy. But hidden away from the busy tourist and downtown area is this diamond in the rough. This resort is beautiful, well maintained, and clean. Everyone was welcoming, polite and accommodating. Internet is pretty pricey and once a device is connected the wifi cannot be shared to other devices. Food was awesome for lunch and dinner. For lunch especially there was quite a cultural array of options to choose from. Breakfast was kinda regular with the mix of American and Mexican options. The fresh juices offered were delicious! The deserts were pretty tasty as well. I would definitively stay here and would highly recommend anyone to stay here as well.
Janae, 4 night family trip, Sep. 13, 2020Verified Hotels.com guest review
The resort and staff were excellent. The rooms are very clean and cleaning service spot on. The food is not good at all, in fact my husband and I got really sick from the food and we know it’s from the resort since we only stayed one night since it was closer to the airport than Tulum. My husband and I had a horrible trip back home since we spent most of the time in the bathroom. After eating authentic food in tulum we got food poisoning from this extravagant resort. Lesson learned stick to the cute boutique hotels minus the all inclusive and you should be ok. Plus the misquotes ate us alive, I've never experienced such discomfort and pain from mosquitoes. Won’t be going back For sure. It is nice but if the food sucks and your dinner for the mosquitoes, I will pass.
Roxy, 1 night family trip, Aug. 19, 2020Verified Orbitz guest review
Overall stay was pretty great, very much empty due to current events but we didn’t mind, stuff was very much on top of things and I was impressed with their safety procedures and protocols. My only complain is that the room walls are very thin and had a hard time sleeping a couple of nights due to the noise level from the family staying next to us. Extremely noisy kids. Didn’t want to complain and maybe I should have done so. Again, don’t let this keep you from staying here, the el Cid resort and Ventus and def. both great locations and resorts.
ben, 3 night family trip, Jul. 31, 2020Verified Hotels.com guest review
The activities and events were not that clear. I wish lunch was more available. It seemed unclear for everywhere except the market and that got a little old. The spa was nice but a little pricey and I speak enough Spanish to know they were talking about me and my daughter the entire time, and I didn’t appreciate it. That being said, the fire entertainment I saw was great and I would recommend to others.
3 night family trip, Mar. 16, 2020Verified Expedia guest review
Great place. Clean, good food, and good service. Only downside is that it’s 30 mins from the airport.
3 night trip with friends, Mar. 12, 2020Verified Expedia guest review
The view from our room was beautiful. We often began and ended our day out on our balcony. There were several restaurants to choose from. The meals were delicious and served very nicely. We enjoyed our relaxing vacation and did not feel like we were over run by people. We would certainly consider going back.
6 night family trip, Mar. 9, 2020Verified Expedia guest review
Beautiful property, clean and well kept. Staff goes over and beyond to ensure your stay is perfect
3 night family trip, Mar. 11, 2020Verified CheapTickets guest review
Everything was great. From clean to awesome drinks. The service was amazing.
4 night family trip, Mar. 10, 2020Verified Travelocity guest review
I didn’t like how they charged us extra for WiFi... $15 per day PER PHONE ..
Sam, 5 night romance trip, Mar. 4, 2020Verified Expedia guest review