Loved our stay. Fabulous location. Great flat. The building site opposite actually didn't bother us at all we were surprised to find - the sound-proofing is excellent. OK - the entrance areas - lobby and stairs - are tatty and smelly (due to a water leak) but we weren't staying in those! The lift was modern and clean and the apartment was spanking clean. A little tired - cracked tile in shower-room and stain on the carpet, but clean, spacious and comfortable. I wouldn't have enjoyed cooking a full meal with the utensils provided, but it would have been possible, and it was perfectly adequate, particularly with the plethora of supermarkets as well as small shops and a European supermarket at the bottom of Queensway. Large fridge freezer was really useful. I would have liked a few basics - oil, condiments etc. but in these Covid times I really don't think that's possible. The wifi was fast and smooth and the aircon looked quite old-fashioned, but it worked brilliantly. Communication was excellent - fast and efficient, particularly as we'd booked in the early hours for a stay that night after being let down by our booked (elsewhere) accommodation. Lots of emails, but we thought that was good to ensure security. The place felt extremely safe and secure and collecting the key from a nearby shop was ok. It took us a little while to work out how to open the front door to the block, but we're not flat-dwellers. We would happily return.