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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Family-friendly hotel with 2 restaurants, near Great Mosque of Makkah

Choose dates to view prices

Located in the heart of Makkah, Sheraton Makkah Jabal Al Kaaba Hotel offers a luxurious retreat with two restaurants serving local and international cuisine. Unwind in the garden or take care of work at the business center, then connect to WiFi and explore nearby Abraj Al-Bait Towers.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants
  • Breakfast available
  • Free children's club
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Children's club
  • Business centre
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Free cots/infant beds
  • Children's club (free)
  • Playground on-site
  • Fridge
  • Connecting/adjoining rooms available
  • Premium TV channels
The current price is AU$184
includes taxes & fees
25 June - 26 June

Why we love this property

Dining for every palate
Savour local and international dishes at 2 restaurants, plus Asian cuisine options. A cafe serves buffet breakfast with vegetarian and vegan choices.
Dreamy sleep experience
Doze off in sweet comfort with pillowtop mattresses and personalised pillow menus. Midnight cravings? The 24-hour room service and minibar await.
Historic city charm
Tucked away in the historic district, this luxury hotel boasts a delightful garden retreat amidst the buzz of the city centre.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Traditional Room, 2 Single Beds

City view

Traditional Room, 2 Single Beds

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds | View from room

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Executive Level)

Executive lounge

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Living area

Deluxe Room, 1 Bedroom

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Single Beds, Tower

Family Room, 2 Single Beds, Tower | View from room

Family Room, 2 Single Beds, Tower

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Living room

Suite, 1 Double Bed, Tower

  • City view
  • 178 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | In-room dining

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, Tower

Suite, 2 Single Beds, Tower | View from property

Suite, 2 Single Beds, Tower

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

Executive lounge

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, Multiple Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Traditional Room, Multiple Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
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9.2 out of 10, Wonderful, 1,003 reviews
The price is AU$184
includes taxes & fees
20 June - 21 June
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About the area

Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231

What's nearby

  • Great Mosque of Makkah - 7 min walk - 0.6 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • The Clock Towers - 11 min walk - 1.0 km
  • Souk Al-Khalil - 11 min walk - 1.0 km
  • Kaaba - 13 min walk - 1.1 km

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) - 71 min drive
  • Makkah Station - 10 min drive

Restaurants

  • ‪Archi - ‬9 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪Al Baik Jabal Omar - ‬9 min walk
  • ‪الملتقى لاونج - ‬13 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

  • Sheraton Makkah Jabal Al Kaaba Hotel features a free children's club and puts you within a 10-minute walk of Great Mosque of Makkah. Guests can indulge in massages, and Chocolate Lounge, one of 2 restaurants, serves local and international cuisine. Also, Kaaba and The Clock Towers are within a 15-minute walk. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 412 rooms
    • Arranged over 29 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 5 PM
    • Minimum check-in age – 17
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
    • Couples wishing to share a room must provide proof of marriage
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Free children's club
  • Playground
  • Children's menu
  • Toys

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space (161 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Library
  • Spa services
  • Massage/treatment rooms
  • Locally sourced food is prioritised
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 97
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Hallway handrail height (centimetres): 79
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 76
  • Front entrance ramp
  • Wheelchairs available on site
  • Magnifying mirror
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Area rugs in room
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch LED TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Office
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
  • Phone
  • Computer monitor
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Fridge
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Composting
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Dining

Chocolate Lounge – This café specialises in local and international cuisine.
Asia Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SAR 86.5 for adults and SAR 43.25 for children

Children & extra beds

  • Rollaway beds are available for SAR 120.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 10002512

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

Does Sheraton Makkah Jabal Al Kaaba Hotel offer free cancellation for a full refund?

Yes, Sheraton Makkah Jabal Al Kaaba Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sheraton Makkah Jabal Al Kaaba Hotel?

Sorry, there's no on-site parking at Sheraton Makkah Jabal Al Kaaba Hotel.

What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in start time: 4 PM; check-in end time: 5 PM. Check-out time is noon.

What is there to do at Sheraton Makkah Jabal Al Kaaba Hotel and nearby?

Sheraton Makkah Jabal Al Kaaba Hotel has spa services.

Are there restaurants at or near Sheraton Makkah Jabal Al Kaaba Hotel?

Yes, there are 2 on-site restaurants, featuring local and international cuisine.

What's the area around Sheraton Makkah Jabal Al Kaaba Hotel like?

Sheraton Makkah Jabal Al Kaaba Hotel is in Makkah City Center, a short 6-minute walk from Great Mosque of Makkah and 12 minutes' walk from Kaaba.

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Reviews

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

8.6

Excellent

9.0

Cleanliness

6.8

Location

8.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with a wide selection available and excellent service. (12 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Bridges
Walking
Bed
Lobby
Taxi
Mosques

Reviews

Verified

10/10 Exceptional

Location is Very close to The Great Mosque Al haram.
ABDULATIF, 8-night trip
Verified

10/10 Exceptional

The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Junaid, 2-night trip
Verified

8/10 Very good

Room was clean and staff was friendly and courteous.
Muhammad, 2-night trip
Verified

10/10 Exceptional

Rooms were clean staff are kind
Khaled, 1-night trip
Verified

10/10 Exceptional

Great room, great staff and service.
Foyez, 2-night trip
Verified

10/10 Exceptional

Good stuff, clean room
Mohammad, 3-night trip
Verified

10/10 Exceptional

Lujain and ishaq were great at the restaurants
Syed Shariq, 2-night trip
Verified

10/10 Exceptional

Very professional and yes room was very clean every day
Mohammed, 4-night trip
Verified

10/10 Exceptional

Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Ana, 1-night trip
Verified

10/10 Exceptional

Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Mohamed, 2-night trip
Verified

8/10 Very good

Breakfast was too crowded and could be better. Otherwise great location
May, 2-night trip
Verified

10/10 Exceptional

The staff is brilliant. Very helpful and efficient.
Mohammed, 2-night trip
Verified

10/10 Exceptional

Amazing area and staff, hotel is c clean, food is delicious
Nashwa, 2-night trip
Verified

10/10 Exceptional

I liked the cleaning services
Hana, 5-night trip
Verified

10/10 Exceptional

My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Ramadan, 5-night trip
Verified

10/10 Exceptional

Very nice staff and good options for breakfast. Would definitely stay here again
Ahmad, 6-night trip
Verified

10/10 Exceptional

Excellent staff and great location
lukman, 3-night trip
Verified

10/10 Exceptional

Very pleasant stay and great location for visiting the Haram. Happy to stay at the hotel when we next visit.
Zahid, 3-night trip
Verified

10/10 Exceptional

Good stay for the price
Fatima, 2-night trip
Verified

10/10 Exceptional

Check in was smooth. We were upgraded to a suite which was nice and a pleasant surprise. This hotel is close to the new extension, however takes about 10 mins walk (downhill) to Haram near Clock Tower. Please keep in mind, 2 mins of walk back is uphill. There is a bridge to the Haram right next to this hotel but it was closed. Once it opens, getting to the Haram should be convenient! Room was clean, and overall the hotel is not run down like some of the other Mecca hotels. Bathroom was immaculate with all the necessary amenities. Beds are so comfortable! I slept so well each night! Air conditioning worked well. Wall outlets had USB ports. Overall it was a really pleasant stay and I would definitely stay here again as long as the bridge to Haram is open.
Nida, 3-night trip
Verified

10/10 Exceptional

yes clean staff is very supportive thanks only problem web side desined said kabah is only few step due to heavy construction takes to reach kabbah 11-13 mins
KHAWAJA, 4-night trip
Verified

10/10 Exceptional

The staff are excellent. They upgraded us to a huge suite. Best of the best
Ihab, 1-night trip
Verified

10/10 Exceptional

Very nice staff ,convenient to reach haram
Lubna, 1-night trip
Verified

8/10 Very good

The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Mona, 4-night trip
Verified

10/10 Exceptional

Walkable to the mosque and close to the dining options near the Haram.. kind staff
sawsan, 4-night trip