30 May 2023
Quest Macquarie Park- kitchen full of cockroches
We paid quite a bit of money for this stay at Quest Macquarie Park and within 90 minutes of entering the room we saw multiple cockroaches roaming around the kitchen. The next morning there were even more cockroaches. Another thing: the blanket cover in one of the room was soiled. See photos attached. This place seems to operate below minimum health standard. We were told all the rooms were fully booked so we cannot change room. We were also told there is no room service because of being the weekend. We were left on our own. This was not the response we expect. So we complained more to hotel management and the next morning we got a new room. We weren't offered compensation for our terrible experience. It was as if they didn't know how to properly deal with unhappy customers.
Des, 2-night family trip
Verified Hotels.com guest review