Cascades Mountain Resort, Ascend Hotel Collection

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Overview of Cascades Mountain Resort, Ascend Hotel Collection

Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with indoor pool, near Blue Ridge Mall

7.4/10 Good

962 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
201 Sugarloaf Road, Hendersonville, NC, 28792
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and 3 spa tubs
  • Fitness center
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Microwave
  • Private bathroom
  • Premium TV channels

Choose dates to view prices

About this area

Getting around

  • Asheville Regional Airport (AVL) - 12 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

3.5-star family-friendly hotel in the mountains, rejuvenated in 2016
At Cascades Mountain Resort, Ascend Hotel Collection, you can look forward to a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 hot tubs. The onsite restaurant, Old Orchard Tavern, features American cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
  • 3 meeting rooms, a gift shop, and concierge services
  • Guest reviews say good things about the family-friendly amenities, dining options, and helpful staff
Room features
All guestrooms at Cascades Mountain Resort, Ascend Hotel Collection include comforts such as air conditioning, as well as amenities like free WiFi. Guests reviews speak well of the comfortable rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM - 4:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Pool gate

What to do

  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski runs nearby
  • Ziplining nearby
  • Snowboarding nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2100 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 1960
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • 3 spa tubs
  • Waterslide

Accessibility

  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Portable bathtub seats
  • Grab bar in bathtub
  • Grab bar in shower
  • Accessible bathtub
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Special features

Dining

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 10.0 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection offer free cancellation for a full refund?
Yes, Cascades Mountain Resort, Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?
As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on 6 Nov 2022 start from AU$163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cascades Mountain Resort, Ascend Hotel Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cascades Mountain Resort, Ascend Hotel Collection?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Cascades Mountain Resort, Ascend Hotel Collection?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cascades Mountain Resort, Ascend Hotel Collection?
Yes, there's free self parking.
What are the check-in and check-out times at Cascades Mountain Resort, Ascend Hotel Collection?
You can check in from 4 PM - 4:00 AM. Check-out time is 11 AM.
What is there to do at Cascades Mountain Resort, Ascend Hotel Collection and nearby?
During the winter, enjoy nearby recreation like snowboarding and skiing, and return when the snow melts for hiking and horseback riding. Soothe your senses in one of the 3 spa tubs or make use of other amenities, which include a waterslide and a fitness center. Cascades Mountain Resort, Ascend Hotel Collection also has a picnic area and a garden.
Are there restaurants at or near Cascades Mountain Resort, Ascend Hotel Collection?
Yes, Old Orchard Tavern offers American cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Underground Baking Co. (2.7 mi), Umi (2.8 mi), and Daddy D's Suber Soulfood (2.9 mi).

Overall score and ratings

7.4

Good

7.7/10

Cleanliness

7.9/10

Staff & service

7.3/10

Amenities

7.3/10

Property conditions & facilities

6.4/10

Eco-friendliness

6/10 Good

bad experience for the price
for the price that we paid for the two days was very disappointing, only nice thing about this hotel, was the front lobby and the pool area, So many Stains in the carpet going down to the rooms, Rooms need to be updated, With what we paid for this stay the breakfast and the room was sub par. had better stays in other resorts.
George, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kelly, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

4/10 Fair

Jessica, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Penny, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yes Book This Hotel
What a nice place to stay. Price is right and an overall great place to stay. So safe. Hotel staff are just wonderful
Kelley, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The hotel was decent in every way. Halls to rooms are enclosed & extremely hot, sauna like. Grounds could use an update.
Phillip, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Comfy Bed - Environmental Nightmare
Scott, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Joshua, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Chasity, 1-night trip
Verified Hotels.com guest review