Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Cielo Maya Beach Tulum

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Children's pool
  • Theme park(s) nearby
  • Free WiFi
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760, Mexico

4-star beachfront hotel with outdoor pool, near Tulum National Park
  • Free cooked-to-order breakfast and free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Children's pool
    • Theme park(s) nearby
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • It was absolutely beautiful Nov. 19, 2020
  • Amazing boutique style hotel with the best service! The rooms are spacious and always…Oct. 1, 2020

Cielo Maya Beach Tulum

from A$234
  • Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
  • Junior Suite, 1 King Bed with Sofa bed, Garden Area
  • Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area
  • Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

What’s around Cielo Maya Beach Tulum

Landmarks

  • On the waterfront
  • Tulum National Park - 10 min walk
  • Soliman Bay - 24 min walk
  • Cenote Manatí - 1 min walk
  • LabnaHa Ecopark Adventures - 2.5 mi / 4.1 km
  • Xel-Há Park - 5.6 mi / 9 km
  • Tulum Mayan Ruins - 5.9 mi / 9.5 km
  • Dos Ojos Cenote - 8.2 mi / 13.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from 7:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
Things to do
  • On private beach
  • Beach sunloungers
  • Outdoor pool
  • Children's pool
  • Spa services on site
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkelling on site
  • Ecotours nearby
  • Scuba diving nearby
  • Beach umbrellas
  • Pool sunloungers
  • Beach towels
  • Arcade/game room
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
Accessibility
  • In-room accessibility
  • Handrails in stairways
  • Closed captioned TV
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Cielo Maya Beach Tulum’s small print

Also known as

  • Cielo Maya Tulum
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Hotel
  • Cielo Maya
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Beach Tulum Tulum
  • Cielo Maya Beach Tulum Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cielo Maya Beach Tulum

  • Does Cielo Maya Beach Tulum offer free cancellation for a full refund?
    Yes, Cielo Maya Beach Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Cielo Maya Beach Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Cielo Maya Beach Tulum?
    Sorry, there's no onsite parking at Cielo Maya Beach Tulum.
  • Is there a pool at Cielo Maya Beach Tulum?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Cielo Maya Beach Tulum?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Cielo Maya Beach Tulum?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Cielo Maya Beach Tulum?
    Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Chamicos (4.2 mi), Oscar & Lalo (4.2 mi), and Salciccium (5.6 mi).
  • Is airport shuttle service offered by Cielo Maya Beach Tulum?
    Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.

Recent reviews

Superb 9.0 From 152 reviews

Very good 8.0
WiFi did not work in the room. Otherwise it was cool.
us3 night romance trip
Exceptional 10.0
The hotel is immaculately kept. We splurged on the beachfront suite (for a very slight upgrade) and woke every morning to the sight of blissful perfection. The staff, led by the most warm and kind, Karla, were fantastic. The waiter in the on-site restaurant seemed a little less helpful, but I believe that it may have been partly due to language barriers. Cielo Maya little off the beaten path of the “Instagram Famous” Tulum, but you are between many excursions and taxis are at hand to hit the downtown areas. The peace and tranquility that this little gem offered was more than we could have hoped for. The rest is just “okay.” But, it was nice to have a free breakfast before spending the day being active. There are several hotels in walking distance, to switch up your dining choices. An awesome cenote is right across the street for an easy adventure, and kayaks are freely available. Also, the masseuse was extraordinary. I can’t say enough positive words about this place. I hope that this secret is kept safe until our next visit.
Lea, us6 night romance trip
Very good 8.0
Nice stay
Great hotel, very friendly staff. The water was brown, much like we have here in Galveston, so we had to be creative when taking pics. The nice blue water starts at the end of the pier. Food at the hotel was better than any restaurant we had eaten at while there.
sharon, us2 night family trip
Good 6.0
Not good internet
us2 night trip
Exceptional 10.0
Perfection!
Everything was excellent! So very happy with our stay. Impeccable cleanliness and service. Our room was outstanding. Beautiful and comfortable with increasingly views. All services were on point. Beautiful cenote just across the street. So happy with everything.
Joanna, us1 night trip
Very good 8.0
The hotel is right on the beach, and the views are amazing. All of the staff are friendly. The hotel is about 5 minutes north of Tulum town, so it is more quiet and peaceful and away from the hustle. The pier is also nice, you can lay in the hammocks and relax over the ocean. You can also get a massage right on the pier as well. Restaurant breakfast is good. The hotel is small, with maybe 12 or so rooms so it feels more private and secluded. Would highly recommend having a rental car, especially if you want to explore Tulum and the surrounding cenotes and theme parks. Given where the hotel is located, taxis back and forth will get expensive and you may have to walk about 5-10 minutes to the taxi stand. There is a lot of seaweed, but the staff worked hard to clean it up in the morning. The water and the view are still excellent though. There is also a beautiful cenote you can visit that is a 2 minute walk from the hotel. There was a power outage when we arrived (no fault to the hotel), but by the time we came back from dinner the power was back on. Toilet didn't flush sometimes and the shower takes a few minutes to get warm water but no big deal. Highly recommend staying here. Good value and right on the beach!
Charley, us4 night romance trip
Exceptional 10.0
It was awesome! We had the ocean front view room on the first floor and was amazing to wake up every day to that view! Def worth some extra money for the room!! Bring water shoes so you can grab one of the kayaks and paddle a few feet away from the beach so you can swim and do some snorkel. Food surprisingly was very Amazing!! The fried calamari, coconut shrimp and the omelettes specially. I have zero complaints.
Rob, us5 night family trip
Exceptional 10.0
Relaxing Trip
Amazing location thats right on a small private beach. Beautiful all around hotel with great staff.
us2 night trip
Very good 8.0
Beautiful views.
Small hotel by the beach with amazing views across the ocean. Staff were very good, especially the masseuse who was excellent. The only criticism I would have to make was the dining room which was overly dominated by tv screens and bright lighting. Not in the least romantic which it could have been. However we would unequivocally recommend this hotel.
Annie, gb6 night trip
Exceptional 10.0
Very nice place, 2nd time I've been there. Really nice, spacious rooms. Food at the restaurant is fantastic and reasonably priced. Its a bit far from town but you would pay much more money for the same quality of place right in town.
us4 night romance trip

Cielo Maya Beach Tulum