Having to pay 50 cents to use the lift to get to the second floor (lift then didn't work) was not a good start. Reception staff lacked basic customer service skills - we asked if we could check out and hour later and they just looked at each other and said "No" - didn't say sorry or give and explanation. Room was large, but very dated, especially the bathroom. Shower didn't drain well so you end up standing in dirty water. We only had one bath towel between 2 of us and reception seemed surprised by our request when we asked for another. Service was saved by the cleaner when on checkout was super friendly,smiley and helpful and organised a taxi for us. Area is quite run down although I guess it is in the old part of Napoli, however it is close to some of the main sights (which is why we chose it)