The Marina Phuket Hotel

I had a recent stay at the Marina for 2 nights and found that the facilities such as buffet breakfast and pool were great but poor service: 1. We had a King bed room which was 2 beds pushed together so there was a split down the middle but also given seperate duvets 2. Rooms had soap and shampoo but no conditioner 3. A ‘room clean’ involved pulling up the sheets and taking our towels, we had been to the beach and had small amounts of sand on the floor which we had swept into a pile which was just left. And no extra toilet paper was given despite being under half a roll 4. I had to call to ask for the towels to be replaced, then had to go down some hours later and tell reception again to then only have had to call reception a third time at 4:30am to finally have them replenished Overall, we were unimpressed with our stay however the rooftop service and facilities were outstanding

Very nice hotel with a fantastic rooftop pool. Room was great except any noise from the hallway could be heard as if there was no insulation in the walls. Breakfast buffet was okay. Would definitely recommend this hotel.

The beds were a bit hard and I think they should have more the 2 shuttle bus times

It was an amazing stay at Marina. The staff are very friendly and nice. Rooms are immaculate and the roof top pool is spectacular. The buffet breakfast is highly recommended, lots of options and value for money. WIFI was really good as well. 10 minutes walk to Patong beach.

So Loud so many people. Rude family and parties going on.

Great location, clean however issues with the shower in our room as water flooded the each time you showered

Bathroom & shower badly designed & towels thin & cheap

A great stay very friendly staff and great pool and happy hour Mon we’d fri 3 pm - 7pm

Nice pool. Good aircon. Noisy at night. Bathroom terrible, you sit on the toilet and when you bend to sit down you bang your head into shower screen. I had a Thai friend come to sit by the pool and they wanted to charge her! They made her feel very uncomfortable. I refused to pay for her to visit with us. Our Australian friend came to visit us and they didn’t ask him to pay to visit! My friend was made to feel like a prostitute when in fact she is a business woman! I emailed when I got home to complain and they weren’t that interested. I would never stay here again!

We had a great stay although found a lack of areas to sit around other than a busy foyer. Staff were great in particular Dianne who was the customer service manager, we found her knowledgeable and able to solve any issue. I did see some of the staff struggling with English and hence miss communication causing some issues. Overall the premises is quite new and a 7 minute walk into the heart of town. Beds are hard and pillows high, you can request lower softer ones.