All properties in Ndola, Copperbelt, Zambia

The Urban Hotel

3.5-star hotel in Ndola with golf course and outdoor pool

  • Free English breakfast and free WiFi

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  • The Urban Hotel
  • The Urban Hotel
  • Outdoor Pool
  • Outdoor Pool
  • The Urban Hotel
The Urban Hotel. Image 1 of 44.
1 / 44The Urban Hotel
Ndola Golf Estate, Nkana Road, Ndola, 10101, Zambia
8.4.Very good.
  • The Urban Hotel was disappointing. Although linens were clean, the room is aged and one…

    Mar. 23, 2021

  • Close to golf and airport. Relaxing. I have to write fifty characters.

    Oct. 4, 2020

See all 16 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 60 guestrooms
  • Daily housekeeping
  • Golf course
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free airport shuttle

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Ndola Golf Course - 5 min walk
  • Ndola Mosque - 31 min walk
  • Levy Mwanawasa Sports Stadium - 2.8 mi / 4.4 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Standard Double Room, Accessible
  • Standard Twin Room
  • Standard Suite
  • Standard Double Room
  • Standard Double Room, 1 Queen Bed, Patio
  • Standard Double Room, Corner


Ndola Golf Estate, Nkana Road, Ndola, 10101, Zambia
  • Ndola Golf Course - 5 min walk
  • Ndola Mosque - 31 min walk
  • Levy Mwanawasa Sports Stadium - 2.8 mi / 4.4 km

What’s around


  • Ndola Golf Course - 5 min walk
  • Ndola Mosque - 31 min walk
  • Levy Mwanawasa Sports Stadium - 2.8 mi / 4.4 km

Getting around

  • Ndola (NLA) - 4 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 60 rooms


  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free airport shuttle from 6 AM to 9 PM*


  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free English breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Golf course on site

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


The Metropolitan - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Office Patio - This bar serves light fare only.

Small print

Also known as

  • Urban Hotel Ndola
  • Urban Ndola
  • The Urban Hotel Hotel
  • The Urban Hotel Ndola
  • The Urban Hotel Hotel Ndola


This property does not have elevators.

Guests must contact this property in advance to reserve rollaway/extra beds.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Tourism fee: USD 1.5 per person, per night

Deposit: USD 62.50 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, The Urban Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM.
  • Yes, The Metropolitan offers local and international cuisine. Nearby restaurants include Hungry Lion (4-min walk), Galito's (4-min walk), and Pizza Inn (4-min walk).
  • Yes, a free airport shuttle is available from 6 AM to 9 PM on request.
  • Tee off at the onsite golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
8.4.Very good.
  • 6.0.Good

    Uninspiring Stay

    Hotel looks great, but access from main road has no signage and is in terrible shape. Also, concrete floors in the rooms are less inspiring as they tend to be cold on the feet. As well, staff show a lack of interest in the job; check-in takes long, as staff won't let go of their phones and chatting with one another.

    Viktor, 1 night trip, Jan. 8, 2020

    Verified guest review

  • 6.0.Good

    The floor finish is poor. The combination of reception,restaurant and breakfast room- looks strange

    1 night romance trip, Jul. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a beautiful property with a happy and helpful staff.

    1 night business trip, Jun. 19, 2019

    Verified Orbitz guest review

  • 8.0.Very good

    The hotel allowed me to check in very early which was great at the start of a busy day. The staff is very friendly, helpful and attentive. The hotel also offers a complementary airport shuttle. The location is conveniently within a walkable distance to shops and restaurants The only two drawbacks of the hotel are 1) the wifi signal was poor in my room (which was further away from the main common areas of the hotel) and 2) the floor in the room is polished cement and there was not a rug. Fortunately the hotel provided slippers - otherwise my feet would have been really cold on that floor.

    Sara, 1 night business trip, May 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice, comfortable hotel

    Nice, comfortable hotel with simple furnishings in the bedrooms. Helpful staff.

    2 night business trip, Nov. 27, 2018

    Verified guest review

  • 10.0.Exceptional

    Great hotel, friendly staff, amazing food and cocktails that are simply the best.

    3 night trip, Sep. 23, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    At first site the place might not look like much but it is truly a gem. My room and bathroom were welll equipped and even stylish. Bathroom was supplied with good quality toiletries. Every piece of equipment was in perfect working order. The place sport a small swimming pool and a hopping bar. The food at rhe restaurant is excellent. But the true asset of the place is the staff - Nathaniel thank you for everything, Humphrey you are the man, Ansasiz (i probably mispelled your name brother) but you were also amazing. If I ever make it Ndola that’s the place I will be

    Ex-Bond, 2 night trip, Aug. 31, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    I've stayed at the aurban a couple of times now. The service has improved and the staff go an extra mile to make sure you are comfortable.

    Ntindah, 1 night trip, Aug. 21, 2018

    Verified Expedia guest review

  • 8.0.Very good

    First never to forget stay at The Urban Ndola

    I had a fabulous stay at this hotel. Small and not crowded. The location is close to business and airport. Staff service was great except for the breakfast service, where I was unfortunate that the coffee machine was not serviced with coffee and I had to wait for over 15 minutes to get coffee from the waitress. Otherwise clean throughout.

    Bafana, 1 night business trip, Aug. 14, 2018

    Verified guest review

  • 10.0.Exceptional

    Awesome hotel worth to stay at

    Had a really pleasant stay. Hotel and rooms were nice and staff was really friendly and supportive. Everything went on smoothly and perfectly.

    2 night business trip, Jun. 19, 2021

    Verified guest review

See all 16 reviews