Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Zihuatanejo, Guerrero, Mexico
1 room, 2 adults

Hotel Casa de la Palma

2.5-star2.5 stars
Great for families

Good to know

  • Children's pool
  • Beach nearby
  • Free WiFi
  • Grocery/convenience store
Calle Ciruelos S/N, Centro, Zihuatanejo, GRO, 40890, Mexico

Bayfront hotel with outdoor pool, near Zihuatanejo Bay
  • Free continental breakfast and free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Beach nearby
    • Free WiFi
    • Grocery/convenience store
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • I loved this casa. The bright, sunny, spacious rooms were spotless and full of character…Feb. 6, 2020
  • Owners hired great staff. Manager Karen is an excellent manager and cares about the…Mar. 5, 2020

Hotel Casa de la Palma

from A$25
  • Basic Room
  • Comfort Room
  • Junior Double Room
  • Double Room
  • Family Room
  • Grand Room
  • Economy Room, 1 Double Bed

What’s around Hotel Casa de la Palma

Landmarks

  • In Centro
  • La Ropa Beach - 18 min walk
  • Zihuatanejo Bay - 3 min walk
  • La Madera Beach - 10 min walk
  • Municipal Market - 3 min walk
  • Kioto Plaza - 7 min walk
  • Principal Beach - 9 min walk
  • Fisherman's Walk - 10 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 15 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 17 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-10 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours)*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
  • Microwave in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Pool sunloungers
  • Pool umbrellas
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Closed captioned TV
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Freshen up
  • Shower only
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Hotel Casa de la Palma’s small print

Also known as

  • Hotel Casa Palma Zihuatanejo
  • Hotel Casa Palma
  • Casa Palma Zihuatanejo
  • Hotel Casa de la Palma Zihuatanejo
  • Hotel Casa de la Palma Hotel Zihuatanejo

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Airport shuttle service is offered for an extra charge of MXN 100 per vehicle (one-way, Maximum occupancy 4)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa de la Palma

  • Does Hotel Casa de la Palma offer free cancellation for a full refund?
    Yes, Hotel Casa de la Palma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Hotel Casa de la Palma currently open?
    This property is closed from September 8 2020 to September 11 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa de la Palma?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Hotel Casa de la Palma?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hotel Casa de la Palma?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Casa de la Palma?
    You can check in from 3 PM - 10 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Casa de la Palma?
    Yes. Nearby restaurants include La Papa Loca (3-min walk), Carmelitas Cafe (4-min walk), and Sabores y Colores (5-min walk).
  • Is airport shuttle service offered by Hotel Casa de la Palma?
    Yes, a free airport shuttle is available.

Recent reviews

Fabulous 8.8 From 69 reviews

Exceptional 10.0
The staff they really made it an enjoyable time. Really close to everything.
us7 night romance trip
Exceptional 10.0
Great Staff!
The staff was excellent, the room very clean and very centrally located There was a building next-door that was doing construction work in the middle of the night and they went above and beyond to help us out and move to another room when necessary. Anna and the whole staff is amazing.
Traci, us7 night family trip
Very good 8.0
One night stay this time but may stay longer next Front office staff pleasant
Wanderers, us1 night family trip
Exceptional 10.0
An excellent basic hotel in the Centro. Staff, particularly Ana, were extremely helpful and responsive. Would definitely return.
us2 night trip
Exceptional 10.0
Loved it all. Anna, Daniel, and Angelica were amazing. If you want a budget friendly hotel in the heart of Zihua near the market; this is the place. Will be back for sure!
Dave, us3 night trip with friends
Very good 8.0
The hotel was a 2 1/2 * so don't expect 5*. But - it was clean; a good location and the staff, especially Anna and Jessica were wonderful. They made it very special. Would also like more places to hang towells and clothes.
Lyla, ca6 night family trip
Very good 8.0
Very clean, staff helpful but a bit noisy.
Shawn, ca2 night trip
Exceptional 10.0
This is a small family hotel away from the tourist district but close enough to walk to most attractions. The charming sisters who manage the place go far out of their way to ensure the happiness of their guests, and staff members have the same attitude. They have staying here a pleasure.
Meredith, us7 night romance trip
Exceptional 10.0
I can't believe it's taken me two years to write this, because I have been thinking about the generous owner/employee every day since then. I stayed in this hotel alone, it was a wonderful and basic hotel, walking distance to everything. I woke up one day in excruciating back pain and didn't leave the hotel. By early afternoon there was a knock on my door, and it was the owner/employee asking if I was ok as I hadn't left the hotel all day. I told him I was in horrible back pain. He went to the pharmacy to get me pain meds and ordered me in food. He checked on me later that evening, insisting he would carry me to a hospital the next day if I hadn't improved. I hadn't. The next day, he half carried me to a doctor he knew where I was able to get a steroid injection in my spine, that literally saved me. i still think of his generosity daily and recommend that anyone coming here who doesn't want to be in the middle of the bar/tourist bubble stay here-
us5 night trip
Exceptional 10.0
Great location everything was nearby and staff was great.
us10 night family trip

Hotel Casa de la Palma