Hotel Star Express

Photo gallery for Hotel Star Express

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Standard Room | Room
Family Triple Room, 2 Double Beds | Room
Family Room, 2 Double Beds | Room
Family Room, 2 Double Beds | Room

Overview of Hotel Star Express

Hotel Star Express

3.0 star property
Beaux Arts hotel with restaurant, connected to the convention center, near Fort Loreto

8.0/10 Very good

203 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Connecting rooms available
  • Meeting Facilities
De La Pedrera 3119, near CAPU, Puebla, PUE, 72070
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Health club
  • Room service
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Vending machine
  • Laundry service
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Zocalo Square - 7 min drive
  • Puebla Cathedral - 7 min drive
  • Angelopolis Commercial Center - 22 min drive
  • Val´Quirico - 31 min drive
  • Africam Safari - 50 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 36 min drive
  • Puebla–Cholula Tourist Train Terminal - 11 min drive

About this property

Hotel Star Express

3-star hotel connected to the convention center
Take advantage of a free daily manager's reception, dry cleaning/laundry services, and a health club at Hotel Star Express. Be sure to enjoy a meal at Restaurante, the onsite restaurant. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Continental breakfast (surcharge), a TV in the lobby, and express check-out
  • Coffee/tea in the lobby, a vending machine, and a computer station
  • Guest reviews say good things about the breakfast, quiet location, and helpful staff
Room features
All guestrooms at Hotel Star Express boast thoughtful touches such as laptop-friendly workspaces, in addition to amenities like free WiFi and safes. Guests reviews give good marks for the quiet rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 64 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 98 ft
  • Street parking available

Other information

  • Smoke-free property
  • No alcohol served onsite

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (538 square feet)


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Grab bar in shower


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Restaurante - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 80 for adults and MXN 60 for children (approximately)
  • Early check-in can be arranged for an extra charge of MXN 100 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 300 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Star Express Puebla
Star Express Puebla
Star Express
Hotel Star Express Hotel
Hotel Star Express Puebla
Hotel Star Express Hotel Puebla

Frequently asked questions

Does Hotel Star Express offer free cancellation for a full refund?
Yes, Hotel Star Express does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Star Express?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Hotel Star Express on 9 Oct 2022 start from AU$74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Star Express?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Star Express?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Star Express?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Star Express?
You can check in from 3:00 PM - midnight. There's a charge of MXN 100 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of MXN 300 (subject to availability). Express check-out is available.
What is there to do at Hotel Star Express and nearby?
Maintain your daily exercise routine at the health club.
Are there restaurants at or near Hotel Star Express?
Yes, there's an onsite restaurant, Restaurante. Nearby restaurants include El Mesón de Don Pancho (8-min walk), Almozero (11-min walk), and Groshi Express (11-min walk).

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Breakfast to die for!
Was fast and friendly service! Breakfast was delicious!
Silvestre, 1-night family trip
Verified guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Would stay again!
Other than the bedroom being near the kitchen (loud) was great. Very convenient to the bus station, nice and friendly staff. 4-5 minute walk to the bus station, markets, restaurants. Good breakfast and coffee. Would stay again!
1-night family trip
Verified guest review

10/10 Exceptional

Very clean and comfy beds enjoyed my shirt stay there bathroom are also very clean
1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice Modern Hotel
My husband and I decided to stay here for a family wedding because it was in a central location. We could have stayed with family in the area, but getting ready for a wedding is always hectic and we wanted our own restroom/space. We enjoyed how new everything was inside. Receptionist was very friendly and welcoming. The room was new, bathroom was new, toilet was new, windows were new...TV could have been bigger, could use a window a/c unit/heater. Closet space was adequate, and in-room safe was great. Could use a microwave, fridge, iron board and iron though. Toiletries were nice! Was a bit noisy, but nothing that a tired day before and after a wedding couldn't handle (when you're that tired, do you even care?). Parking lot was strange, but just park in the parking garage for Coppel next door while you check in and the valet will bring it and park it where it needs to go. My husband and I felt safe, however our family that lives in the area warned us not to stay there again because of the "danger". I don't know, we didn't see anything shady while we were there, so who knows. Overall, we enjoyed it. Great Price, location, cleanliness, modern updates, free buffet breakfast with amazing, delicious choices. Would recommend.
Jessica, 2-night trip
Verified Expedia guest review

8/10 Very good

Jesus, 1-night trip with friends
Verified guest review

10/10 Exceptional

Keep It Up...
Excellent service, nice people from the front entrance, to the cleaning people... I'll recommend this hotel to all my fam. And friends. My Next trip for sure will be to Puebla, Pue Hotel Star Express.
Clara, 2-night family trip
Verified guest review

8/10 Very good

Very, very good hotel.
The hotel is brand new and everything is shiny. Beds are comfortable. No tears, no stains. It's a very good hotel even in EU/US terms! The only problem is little sound-proofing. You can hear everything happening in the corridor. In the morning people will wake you up as they head for the breakfast. So no matter how tired you were last night or how late you went to sleep, you are still going to wake up between 7-8AM. The breakfast included in the price was very good.
Verified guest review

8/10 Very good

Ivan, 1-night trip
Verified guest review