I had asked a pal to recce the hotel and the part they were shown was facing the beach and pool and looked fine. I arrived to be put into an annex which looked as if it had been converted storage units. The room was basic to say the least and I said I was unhappy and asked if was there an option to move, not at all they said. The furniture wasn't complete and some of it broken, the tiling was chipped on the floor and edges rough. the shower rail was broken and took 2 days to repair, I had to ask for my room to be cleaned and the bathroom- well the glass shelf never had a wipe, the bin was only emptied twice in a week and I had to ask fro fresh towels on day 4 despite being told every 3 days I would receive fresh towels.
The facilities were poor and though it wasn't expected to be 5 star, basic in Side has often been clean, attentive and at least smelling fresh-not once did I smell cleaning products!
The staff were not helpful and said he couldn't speak English- so I wrote notes using translation apps.
The flooring at breakfast was lethal with decking that was split, uneven and in need of repair- late in the season I expect it will be done when closed but it looked dangerous to be walking on. I wont mention breakfast but to say each day I had a bowl of cereal as that looked the most edible and safe......
the bar was different, staff were fabulous and attentive and the beach staff were great. There was a huge gap between what it offers and also delivers!! Not a return hotel