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Shari-La Island Resort

Photo gallery for Shari-La Island Resort

Property grounds
Private beach, beach shuttle, snorkelling
Deluxe Room | Terrace/patio
Standard Room | Terrace/patio
Suite

Overview of Shari-La Island Resort

Shari-La Island Resort

2.5 star property
Beachfront lodge in Pulau Perhentian Kecil with beach shuttle, restaurant

32 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Restaurant
Map
Coral Bay, Pulau Perhentian Kecil, 22300

Room options

About this area

What's nearby

  • On a private beach

Getting around

  • Beach shuttle (surcharge)

About this property

Shari-La Island Resort

Shari-La Island Resort is a great choice for a stay in Pulau Perhentian Kecil. Guests can keep active with on-site snorkelling. Fellow travellers like the helpful staff and nice bathrooms.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
  • The front desk is open daily from 7:30 AM - 11 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Access to this property is via a boat transfer from Kuala Besut Jetty (surcharge). Boat availability cannot be guaranteed in the month of November due to extreme weather conditions. Guests are required to contact the property 48 hours prior to arrival to arrange transfer.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • No on-site parking

Off-site

  • Beach shuttle*

Property amenities

Food and drink

  • Breakfast available each morning (surcharge)
  • Restaurant

What to do

  • On a private beach
  • Beach shuttle (surcharge)
  • Snorkelling

Services

  • Front desk (limited hours)
  • Luggage storage
  • Beach shuttle (surcharge)

Facilities

  • Garden

Languages

  • English

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Food and drink

  • Fridge

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Beach shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards.

Also known as

Shari-La Island Resort Pulau Perhentian Kecil
Shari-La Island Pulau Perhentian Kecil
Shari-La Island
Shari La Island Resort
Shari-La Island Hotel Pulau Perhentian Kecil
Shari La Island Reort
Shari-La Island Resort Lodge
Shari-La Island Resort Pulau Perhentian Kecil
Shari-La Island Resort Lodge Pulau Perhentian Kecil

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Shari-La Island Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Shari-La Island Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Shari-La Island Resort?
Sorry, there's no on-site parking at Shari-La Island Resort.
What are the check-in and check-out times at Shari-La Island Resort?
You can check in starting at 3 PM. Check-out time is 11:30 AM.
What is there to do at Shari-La Island Resort and nearby?
Have fun during the warmer months with activities such as snorkelling. Enjoy amenities such as a private beach and a garden.
Are there restaurants at or near Shari-La Island Resort?
Yes, there's an on-site restaurant.
What's the area around Shari-La Island Resort like?
Shari-La Island Resort is a short 1-minute walk from Long Beach and 3 minutes' walk from Keranji Beach.

Reviews

5.2

5.0/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Mohamad Aidyl, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Suriana, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

good stay
overall it was a good stay.
2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Abdul, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

This hotel may be better during high season but for this particular stay, it was lacking quite a bit. The room was okay, but looks like it may not have ever had a cleaning. Huge cob webs were in many corners. The headboard was not completely attached to the wall and we had seen behind it. Also had NEVER been cleaned. There was also a hole somewhere in the wall that a gecko kept coming in and out of. We had a gecko in the room about three times. Our room was never serviced. We had to go down to the front desk to ask. They also don’t provide beach towels you must use your room towels. For the price we paid there were much nicer hotels with better service. I also realize that bugs will be an issue at any hotel, but on our first nights stay we had left the room and left our air conditioner and fan on. When we came back to the room we had about 40 little tiny wings on our bed... after we swept them off we saw some of the wingless bugs on the bed and on the floor. Very similar to ants but a little bit bigger. Again, I realize that bugs will be a problem but this was the worst that we saw. As well they advertised warm showers but it was cold water. Again, manageable but not what we thought we were paying for. Wifi was also not available through the entire resort but was advertised. The dive resort next door had wifi and good food for a good price.
3-night trip
Verified Hotels.com guest review

2/10 Poor

I wouldn't stay here again, even if you paid me.
I am not normally one to criticise a premise as I understand how this can have an impact on the welfare and livelihood of staff that work there, however, I can not honestly recommend this place to anyone. There is no pool as indicated in the advertisement. There is however a beautiful beachfront area that we did enjoy, however you definitely need shoes to get to the water's edge due to the sharp coral. We attend these premises with other friends and therefore booked out 3 rooms. Not one of these 3 rooms were clean. The toilet door required a masterful tact to shut it & the bathroom fan had no cover over it so of the night the room was invaded by bugs and mosquitoes. We had to request to have our rooms cleaned and the Operational front desk staff were despondent and did not pass on the message to the cleaners. It took us three days before we actually got fresh sheets & towels. Our original sheets had holes in them and one of the pillows had blood on the pillowcase. On the third night, we had a mouse in our room. Our friends actually had to move rooms on night two due to a rat climbing up onto their bed. All in all, I would never stay here again.
Colin, 4-night romance trip
Verified Hotels.com guest review

2/10 Poor

I didn't even stay at the property
2-night romance trip
Verified Expedia guest review

2/10 Poor

Poor customer service to worsen other shortcomings
Rundown place, plenty of mosquitoes, rats making sound in the night, bathroom wasn't clean, surrounding was stinking with sewerage water and to top it all very poor customer service!!!
Raviprakash, 2-night family trip
Verified Hotels.com guest review

6/10 Good

4-night trip
Verified Expedia guest review

2/10 Poor

2-night trip
Verified Expedia guest review