Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Nur-Sultan, Kazakhstan
1 room, 2 adults

Best Western Plus Astana

3.5-star3.5 stars
13a Dostyk Street, Nur-Sultan, 010000, Kazakhstan

3.5-star hotel in Nur-Sultan with restaurant and bar/lounge
  • Free full breakfast, free WiFi in lobby, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Helpful staff.Jun. 24, 2019
  • Great value for such a large room - very close to all the attractionsJun. 2, 2019

Best Western Plus Astana

from A$70
  • Standard Room, 2 Single Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

What’s around Best Western Plus Astana

Landmarks

  • Heart of Nur-Sultan
  • Parliament of Kazakhstan - 3 min walk
  • Singing Fountain - 4 min walk
  • House of Ministries - 6 min walk
  • Kazakhstan Central Concert Hall - 7 min walk
  • Supreme Court of the Republic of Kazakhstan - 9 min walk
  • Presidential Palace - 10 min walk
  • Bayterek Tower - 11 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 23 min drive
  • Astana Railway Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • 24-hour fitness facilities
  • Spa services on site
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Russian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free local calls
More
  • In-room safe

Special features

Dining

Emerald - Onsite restaurant. Guests can enjoy drinks at the bar.

Best Western Plus Astana’s small print

Also known as

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  • Best Western Plus Astana Hotel Nur-Sultan
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Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for KZT 8900.0 per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Plus Astana

  • Does Best Western Plus Astana offer free cancellation for a full refund?
    Yes, Best Western Plus Astana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Best Western Plus Astana?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Best Western Plus Astana?
    Yes, there's free self parking.
  • Are pets allowed at Best Western Plus Astana?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Best Western Plus Astana?
    You can check in from 2 PM to 5:30 AM. Check-out time is noon.
  • Are there restaurants at or near Best Western Plus Astana?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Best Western Plus Astana?
    Yes, an airport shuttle is available.

Recent reviews

Superb 9.2 From 103 reviews

Exceptional 10.0
This was perfect for me as an older single woman.. The hotal staff could not have been more helpful and friendly. The location was just round corner from main drag. This was very good value for money.
Jean, au1 night trip
Very good 8.0
Modern and Central
Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.
gb1 night trip
Exceptional 10.0
Great Hotel
Bar manager was brilliant. All the staff were very welcoming and helpful
Wayne, gb2 night trip with friends
Exceptional 10.0
Great trip to Astana
Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.
Mark, ie3 night trip with friends
Very good 8.0
Todo bien
Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.
mx1 night family trip
Exceptional 10.0
Great stay
Great location, great staff, very comfortable and clean room.
Trevor, ca3 night trip
Very good 8.0
Check in disasters
The hotel was nice, comfortable room, good selection for breakfast. I paid an extra night as I wasn't arriving until 6am after 18 hours travel so that I could get I to my room straight away and they had double booked my room. I was exhausted and had to wait 2 hours to get my room even though I had paid to include the night before as extra and notified the hotel in advance of my intentions. I was not alone as many people were also in the same position at that time. Extremely poor check in service.
Fiona, gb3 night trip with friends
Exceptional 10.0
Friendly and great location.
Lovely hotel in a great location. Friendly reception staff. Many thanks to Mr Singh, Marina and all the staff. The room was very clean and spacious. A little too warm but you can adjust the heaters if you lift the flap on top left of the unit.
Douglas, gb2 night trip with friends
Very good 8.0
Great location.
Good location. Easy walk to all main sights. Breakfast was good and the room was clean. The only slight complaint was how hot it was. I expressed this to reception and asked them to turn down the heat in my room as there was a note instructing not to do it yourself in the room. They never turned it down. The room was so hot.
Peter, gb3 night trip
Very good 8.0
The perfect location
The location is perfect for anyone on holiday as it is walking distance to all tourist sites. The hotel itself is very comfortable and excellent value for money.
Sally, gb1 night trip

Best Western Plus Astana

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