Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Casa Gem B&B

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Beach nearby
  • Free WiFi
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712, Mexico

3.5-star beach B&B with free beach shuttle, near Playacar Golf Club
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Beach nearby
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Itzil and Serafim were both amazing. Treated us as family. The breakfast and choices were…Jan. 4, 2019
  • If you doubt an excellent place, the staff is very attentive at all times, good location…Aug. 27, 2020

Casa Gem B&B

from A$84
  • Luxury Room, 1 King Bed, Private Bathroom, Pool View
  • Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside
  • Junior Suite, Multiple Beds, Terrace
  • Junior Double or Twin Room, 1 King Bed, Ensuite, Poolside
  • Comfort Suite, 2 Double Beds, Terrace, Pool View
  • Classic Suite, 2 Double Beds, Balcony, Pool View

What’s around Casa Gem B&B

Landmarks

  • Quinta Avenida - 39 min walk
  • Playa del Carmen Main Beach - 41 min walk
  • Playa del Carmen Maritime Terminal - 41 min walk
  • Playacar Golf Club - 2.4 mi / 3.9 km
  • Mamitas Beach Club - 2.9 mi / 4.6 km
  • Xplor Theme Park - 3.8 mi / 6.1 km
  • Xcaret Eco Theme Park - 4.1 mi / 6.6 km
  • Grand Coral Golf Riviera Maya - 5.1 mi / 8.3 km

Getting around

  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free cruise terminal shuttle
  • Free shopping center shuttle
  • Free beach shuttle
  • Free theme park shuttle

At a glance

Key facts

Size

  • 3 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

  • Free cruise terminal shuttle *

  • Free ferry terminal shuttle *

Parking

  • Free self parking on site

Offsite

  • Free area shuttle within 4 km

  • Free beach shuttle

  • Free shopping center shuttle

  • Free theme park shuttle

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free full breakfast daily
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Free beach shuttle
  • Beach towels
  • Outdoor pool
  • Free bicycles on site
  • Helicopter/aeroplane tours on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Skydiving nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Greek
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch LED TV
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Casa Gem B&B’s small print

Also known as

  • Casa Gem B&B Playa del Carmen
  • Casa Gem Playa del Carmen
  • Casa Gem
  • Casa Gem B&B Bed & breakfast
  • Casa Gem B&B Playa del Carmen
  • Casa Gem B&B Bed & breakfast Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MXN 400.0 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per person (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Casa Gem B&B

  • Does Casa Gem B&B offer free cancellation for a full refund?
    Yes, Casa Gem B&B does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Casa Gem B&B?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Casa Gem B&B?
    Yes, there's free self parking.
  • Is there a pool at Casa Gem B&B?
    Yes, there's an outdoor pool.
  • Are pets allowed at Casa Gem B&B?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Casa Gem B&B?
    You can check in from 3:00 PM to midnight. Check-out time is 1:00 PM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Casa Gem B&B?
    Yes. Nearby restaurants include Hot Casual Food (9-min walk), Cheester Es Pasta (2 mi), and Las Quekas (2 mi).
  • Is airport shuttle service offered by Casa Gem B&B?
    Yes, an airport shuttle is available. The charge is MXN 480 per person roundtrip.
  • What is there to do near Casa Gem B&B?
    Recommended spots to visit include Quinta Avenida (2 mi) and Playa del Carmen Main Beach (2.1 mi), along with Playa del Carmen Maritime Terminal (2.1 mi) and Playacar Golf Club (2.4 mi).

Recent reviews

Exceptional 9.8 From 61 reviews

Exceptional 10.0
The property was great and the owners where amazing they where really nice, friendly and very helpful. The room very clean and spacious the beds where very comfortable and the breakfast was great. The location was great as well we where 10 minutes away from xcaret and and 5 avenue we really recommend this property.
us5 night family trip
Exceptional 10.0
The hosts are very friendly and helpfull with any question. The house is nice, comfortable and quiet. A car is necessary to access the house and it's not in a closed walking distance from the beach, but it's on the road to Xpu Ha beach and Tulum.
us4 night family trip
Very good 8.0
That is pretty quiet and you can have a good sleep, that is close to the gym supermarket and movie theater restaurants
HermesSamayoa, us14 night family trip
Exceptional 10.0
Great experience
Without doubt one of the favorite hotels I stayed during my time in Playa del Carmen ! Upon arrival we were warmly welcomed by the staff . The staff was extremely friendly, and flexible with requests (appreciate) Food was delicious had chilaquiles every day .We had five great evenings here, which obviously also added up to the experience. The second day we forgot our gear for explor park and the staff kindly took it to us to the park. Note, this is not a 5/5 star hotel .it really felt like home to me. All respect for the staff who does a great job here; a true sample of excellent hospitality!
Marissa, us4 night trip with friends
Exceptional 10.0
A wonderful place to stay. The owners are so very helpful and polite. Anything you need they are always willing to give you a hand.
Adrian, ca7 night family trip
Exceptional 10.0
We were very impressed with the overall Experience at Casa Gem. Since our arrival Serafin welcomed us in and helped us with our luggage followed by itzel who processed our check-in. From the very beginning they make you feel welcome and at home, they are very helpful, amiable, resourceful and respectul. We have stayed in many hotels but this has got to be the best hotel when it comes to superb customer service. I wll definitely recommend friends and family to stay here when they are in playa del carmen. Also the room was very clean and the mattress was very cozy and the location is relatively close to the parks and the strip. We will definitely stay here next time we are in Playa. Gracias chicos por todo 😁
us2 night family trip
Exceptional 10.0
Great service and friendly staff. The location is a little remote.
us2 night trip
Exceptional 10.0
The owners make you breakfast in the morning, they are super nice. You get a free drive two times a day by the owners. The room was very comfortable, large and clean
us3 night family trip
Exceptional 10.0
Room is clean, staff is very friendly, breakfast is great!
Wan-Ting, us3 night romance trip
Exceptional 10.0
Definitely a GEM!
Casa Gem was definitely one of the highlights of our trip. We only stayed one night but plan to return in the future to stay longer. Itzel and her partner were beyond accommodating and soooo friendly. Breakfast was delicious and the room was very nice! Loved the little pool right outside our room!
Talitha, us1 night romance trip

Casa Gem B&B

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