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1 room, 2 adults

Suites et Hotel Helzear Etoile

12 rue Christophe Colomb, Paris, 75008, France

Apartment with kitchenette, near Champs-Elysees
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • Taxi dropped us at 10:00pm at the address that appears in the confirmation documents (12…Apr. 10, 2018
  • As an avid traveler for over 20 years, I have never been compelled to provide feedback…Sep. 6, 2017

Suites et Hotel Helzear Etoile

from A$225
  • Junior Suite, 1 Bedroom, Kitchenette
  • Suite, 1 Bedroom
  • Deluxe Suite, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Apartment, 3 Bedrooms
  • Family Suite, 2 Bedrooms, Kitchenette

What’s around Suites et Hotel Helzear Etoile

Landmarks

  • In Paris City Centre
  • Champs-Elysees - 4 min walk
  • Lido - 6 min walk
  • Arc de Triomphe - 8 min walk
  • Palais de Chaillot - 15 min walk
  • Grand Palais - 17 min walk
  • Parc Monceau - 19 min walk
  • Rue Cler - 20 min walk

Getting around

  • Paris (CDG-Roissy-Charles de Gaulle) - 36 min drive
  • Paris (ORY-Orly) - 28 min drive
  • Paris (BVA-Beauvais) - 70 min drive
  • Paris (XCR-Chalons-Vatry) - 128 min drive
  • Paris Avenue Foch Station - 26 min walk
  • Paris-St-Lazare Station - 28 min walk
  • Paris Boulainvilliers Station - 4 min drive
  • George V Station - 4 min walk
  • Kleber Station - 7 min walk
  • Charles de Gaulle - Etoile Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 29 apartments

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. Guests must contact this hotel in advance to reserve a crib. Contact the office using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Room service (during limited hours)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Espresso maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Suites et Hotel Helzear Etoile’s small print

Also known as

  • Suites Hotel Helzear Etoile Paris
  • Suites Hotel Helzear Etoile
  • Suites Helzear Etoile Paris
  • Suites Helzear Etoile
  • Suites Et Helzear Etoile Paris
  • Suites et Hotel Helzear Etoile Paris
  • Suites et Hotel Helzear Etoile Aparthotel
  • Suites et Hotel Helzear Etoile Aparthotel Paris

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 2.88 per person, per night. This tax does not apply to children under 18 years of age.

Breakage deposit: EUR 200

Optional extras

Early check-in can be arranged for an extra charge of EUR 90.00 (subject to availability)

Late check-out can be arranged for an extra charge of EUR 90.00 (subject to availability)

Self parking costs EUR 35 per day

Cooked-to-order breakfast is offered for an extra charge of EUR 10.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.4 From 144 reviews

Very good 8.0
location is good. some staffs is not friendly
location of hotel is nice, walking distance to avenue des Champs-Élysées & metro George V. about 8 minutes. Near by some grocery stores. In my personal experience, while we check in, the female staff is very nice, and friendly. another female staff, name should be Maria, also nice and friendly. those 2 female staffs will greeting to you, and always smile while we ask some questions. However, one of reception staff is not good, always sit and watch his mobile phone, playing game on the phone. or being talked phone all the time. Not saying hello to room guests while we walk out hotel. One thing happened while my staying. I need a van to move to another hotel while I check out, so in the morning I ask "A" staff to book van reservation for me, and told me cost 25 euro. I double check is twenty-five euro in English. In the afternoon, I ask "B" staff to re-confirm again if cost me twenty-five euro? but "B" staff would not like to call van company , and just told me if "A" staff told me is 25 euro, then it's 25 euro. the next day while I check out, and take van to another hotel, the van driver charge me 35 euro, no matter how I told driver hotel staff said it's 25 euro. this is my bad experience to this hotel, some staff's not friendly attitude. So I would say this hotel is good or bad, depends on what reception staff you meet.
WEN-YI, twFamily trip
Poor 2.0
Tiny awkward Room
Taxi dropped us at 10:00pm at the address that appears in the confirmation documents (12 rue Christophe Colomb). We were told then that we were staying in a separate building two blocks away (49 Ave Marceau). We had to walk with 2 sleepy kids and 5 bags at 10:30pm! Our reservation was for a 324sqft suite, with kitchenette. Our room was hardly 300sqft, bed was literally between two walls, no night stands. After opening the sofa bed there was NO room for the bags and/or to move around. Room photos on the web have nothing to do with the room that was given to us. They are all completely misleading. We were given WiFi passwords for each device but we never got access. We had to use roaming the entire stay. A/C-Heater can not be controlled from the room (key pad is locked and you must called to reset). Our room was too hot! Called 3 consecutive days to adjust temperature and no one came to fix. We liked the location and the apartment/hotel concept. Unfortunately, we would never stay here again, needless to say in Victor Hugo Room and do not recommend.
Maria R., usOther trip
Poor 2.0
Not what is promised
As an avid traveler for over 20 years, I have never been compelled to provide feedback as most business owners in the service industry deal with issues when they occur, attempting their best to provide the service that was promised and paid for. Unfortunately, this has not been the case with Hotel Helzear Etoile. In short, they are not delivering on what they advertise. In summary: - check in process took 5 hours.....room not ready at their specific check in time - room reserved was not provided, despite being pre-reserved and paid for - alternative option was not acceptable, and was presented as a take or leave it - alternative option was against the law (too many people per room) - promises to remedy the following day, where not followed up on and were not done - promises to respond to further requests were ignored - rooms do not have the kitchen advertised Having lived in Paris for over three years, the family was really excited about our short vacation back in the city. Unfortunately, the situation and the totally disappointing lack of action from the hotel, significantly impacted the trip.
Reid, caOther trip
Exceptional 10.0
Great location, great service. Yassine is a star!
We arrived early morning and got a really warm welcome. Our room was not ready due to our early arrival, but we could leave our luggage in the storage room. Arriving late evening again we were greeted by Yassine, a really service minded guy. He showed us to our room, and we were initially not satisfied with the layout due to stairs in the room. Yassine helped us to change room in a very quick and helpful manner, he wanted to make sure we were satisfied. He worked every evening we were there, and he always welcomed us with a smile and showing a genuine interest in us and other guests. Our room was a good size, clean, and with a small kitchen area. Two uncomfortable stools pulls down the grade a little bit. Also the sound isolation between the rooms couöd be better, there was a family with kids in the adjacent room and we could easily hear them playing. There is no restaurant/breakfast room in the hotel - not a big problem since there are plenty of options close by. The shower was great, very nice products from Nuxe. Would definitely stay at this place again.
Henrik, se4 night romance trip
Exceptional 10.0
Great location near George V Metro Station
Had a wonderful stay at this location. Close to the Champs-Élysées and the Arc de Triumph and George V metro station, the location was excellent. Despite recent media reports about the yellow vest demonstrations - we were lucky to avoid them as demonstrations only seem to occur on a Saturday. Secure access to building via a code gave us additional comfort. The kitchenette was too small to do any cooking, and it is a shame that the coffee pods were not part of the rate (but considered an additional extra). The amount of light in the rooms could be improved. We did find it difficult to read at night time due to low lighting. Staff were excellent and very obliging, particularly Ines, who looked after us very well. All staff greeted us whenever we left our room or returned from a day of exploring.
Joseph, au4 night trip with friends

Suites et Hotel Helzear Etoile

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