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Silk Queen Grand Hotel

4-star hotel with 1 indoor pools, connected to a shopping center, near Thang Long Water Puppet Theatre

  • Free WiFi
From
A$64

Restrictions related to your trip

  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Rooftop Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 69.
1 / 69Terrace/Patio
36 Lo Su St, Hoan Kiem, Hanoi, 10000, Vietnam
7.4.Good.
  • We arived late. And left early in the morning. Clean. Helpful staff

    Aug. 14, 2019

  • The reception controls all the rooms Air Conditioning which would require a phone call to…

    Apr. 18, 2019

See all 43 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitiser

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Pool
    • Airport transfer
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 80 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 1 indoor pool
    • Free childcare
    • Fitness center

    For families

    • Babysitting or childcare (free)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bedroom
    • Premium TV channels
    • Television

    What’s around

    • In Hoan Kiem
    • Thang Long Water Puppet Theatre - 2 min walk
    • Hoan Kiem Lake - 3 min walk
    • Ngoc Son Temple - 4 min walk
    • Hang Gai Street - 7 min walk
    • Thang Long Ca Tru Theatre - 5 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Double or Twin Room, 1 Double or 2 Single Beds
    • Premium Room, 1 Double or 2 Single Beds
    • Executive Double or Twin Room, 1 Double or 2 Single Beds
    • Family Room
    • Executive Room, City View
    • Silk Queen Signature Suite
    • Executive Room, Connecting Rooms

    What’s around

    Landmarks

    • In Hoan Kiem
    • Thang Long Water Puppet Theatre - 2 min walk
    • Hoan Kiem Lake - 3 min walk
    • Ngoc Son Temple - 4 min walk
    • Hang Gai Street - 7 min walk
    • Thang Long Ca Tru Theatre - 5 min walk

    Getting around

    • Noi Bai Intl. Airport (HAN) - 24 min drive
    • Hanoi Long Bien Station - 16 min walk
    • Hanoi Railway Station - 24 min walk
    • Hanoi Gia Lam Station - 5 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    36 Lo Su St, Hoan Kiem, Hanoi, 10000, Vietnam

    At a glance

    Hotel size

    • This hotel has 80 rooms
    • This hotel is arranged over 13 floors

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

    Special check-in instructions

    Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16

    Children

    • No cribs (infant beds)
    • Free babysitting/childcare

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • No onsite parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area
    • Barbecue grills

    Things to do

    • Number of indoor pools - 1
    • Fitness facilities
    • Spa services on site
    • Steam room
    • Sauna

    Working away

    • Business centre
    • Number of meeting rooms - 1

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Year Built – 2017
    • Safe-deposit box at front desk
    • Terrace

    Languages Spoken

    • English
    • Vietnamese

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer

    Be entertained

    • 45-inch flat-screen TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free weekday newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

    Fees & policies

    Optional extras

    • Airport shuttle service is offered for an extra charge of VND 400000 per vehicle (one-way)

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 6:30 AM to 11:00 AM

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

    At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

    The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Silk Queen Grand Hotel Hanoi
    • Silk Queen Grand Hotel Hotel Hanoi
    • Silk Queen Grand Hanoi
    • Silk Queen Grand
    • Silk Queen Grand Hotel Hotel
    • Silk Queen Grand Hotel Hanoi

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Silk Queen Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Sorry, there's no onsite parking at Silk Queen Grand Hotel.
    • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 11:00 AM.
    • Sorry, pets aren't allowed.
    • You can check in from 2:00 PM - anytime. Check-out time is noon.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Cafe Giang (3-min walk), Giang Cafe (3-min walk), and WannaWaffle? (3-min walk).
    • Yes, an airport shuttle is available. The charge is VND 400000 per vehicle one-way.
    • Silk Queen Grand Hotel has an indoor pool and a sauna, as well as a steam room.
    7.4.Good.
    • 8.0.Very good

      A comfortable place, in a great location, I would stay again.

      5 night trip with friends, Feb. 26, 2019

      Verified Wotif guest review

    • 10.0.Exceptional

      Nice hotel in a great location. Rooms are basic but clean. Breakfast is included and much better than any of the other hotels of the same caliber. Good place to stay for a night of two

      1 night trip, Feb. 19, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent service and friendly staff. Rooms clean & comfortable. Great location

      2 night trip, Jan. 18, 2019

      Verified Wotif guest review

    • 8.0.Very good

      A good version of the small hotels in Hanoi

      The Silk Queen Grand is a good version of the small hitels that populate Ha Noi. My room was pretty large room with cable television including CNN, DW and News Asia. The staff were attentive and spoke speak English. I would definately stay at the Silk Queen Grand again.

      3 night trip, Dec. 6, 2018

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Fantastic hotel for the money. Brilliant location.

      A very comfortable stay. We are from the UK so for the money we paid for this we were impressed with what we got. Courteous staff; clean, well equipped and comfortable room; outstanding buffet breakfast; unassailable location. Recommended for any travellers who have been on the hoof for a while and fancy something a bit more luxurious. Not saying it’s the most luxurious hotel you will ever stay in in your life, just saying that it was a memorable stay for us.

      Sam, 2 night trip, Jul. 31, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      We stayed only one night and Hotel was kind enough to hold our bags for four days and let us swim and hang out all of the next day as we waited for the night train Great breakfast Fantastic location Great views from above

      1 night family trip, Jul. 25, 2019

      Verified Orbitz guest review

    • 6.0.Good

      Good location, very friendly and helpful staff. Family room for with 2 children is very small. The shower designed very bad - can’t take a shower without the floor getting flooded.

      3 night family trip, Feb. 24, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Decent place

      Okay hotel, nicely located in the centre of Hanoi, close to everything. Room did not have window with views, but that is expected with most hotels in Hanoi and for the price. We had an excellent porter, called Louis, he gave us some great tips on places to eat. If you stay here ask for Louis, he was extremely helpful!

      Paulo, 1 night trip with friends, Feb. 15, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It is very atmosphere hotel to stay. Rooms are clean and good

      Jayesh, 1 night business trip, Feb. 5, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Enjoyable stay!

      Great attentive staff. Cozy, comfortable room. Fast Wifi and delicious breakfast. Also convenient walkable location with super shopping and amazing food.

      2 night trip, Jan. 15, 2019

      Verified Hotels.com guest review

    See all 43 reviews