Very helpful and friendly staff, specially the person at the front desk named Ashraf. He was extremely helpful and kind, because of his generosity and helpfulness, our stay there felt like home. We stayed in Movenpick hotel in Medina, but because of the rude staff we didnt like it over there and in Al Battal Hotel, Mecca, because of the friendly and helping staff we loved every bit of our stay there, specially when me and my wife are aged and on the travel alone, Ashraf's generosity was a blessing.