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1 room, 2 adults

The Franklin London - Starhotels Collezione

5-star5 stars
Great for familiesThis property has good facilities for families.
24 Egerton Gardens, London, England, SW3 2DB, United Kingdom

Luxury hotel with restaurant, near Brompton Oratory
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Service
Fantastic service
Vibe
Awesome vibe
Amenities
Great amenities
Value
Value for money could be better

The Franklin London - Starhotels Collezione

from A$487
  • Superior Double Room
  • Deluxe Double Room
  • Junior Suite
  • Executive Suite
  • Single Room
  • Garden Suite
  • Presidential Suite

What’s around The Franklin London - Starhotels Collezione

Top spots nearby

Recommended by this property

  • Brompton Oratory (1-minute walk)
  • Victoria and Albert Museum (2-minute walk)
  • Imperial College London (5-minute walk)
  • Natural History Museum (5-minute walk)
  • Royal Albert Hall (8-minute walk)
  • Hyde Park (13-minute walk)
  • Kensington Palace (15-minute walk)
  • Buckingham Palace (20-minute walk)

Getting around

  • London (LHR-Heathrow) - 29 min drive
  • London (LGW-Gatwick) - 78 min drive
  • London (LCY-London City) - 48 min drive
  • London Victoria Rail Station - 26 min walk
  • London West Brompton Station - 29 min walk
  • London Kensington Olympia Station - 5 min drive
  • South Kensington Underground Station - 8 min walk
  • Knightsbridge Underground Station - 11 min walk
  • Gloucester Road Underground Station - 13 min walk

At a glance

Key facts

Hotel size

  • This hotel has 35 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa treatment room(s)
  • Steam room
Working away
  • Business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Garden
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Franklin Restuarant - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

The Franklin London - Starhotels Collezione’s small print

Also known as

  • Franklin Hotel London
  • The Franklin Hotel Starhotels Collezione
  • The Franklin London - Starhotels Collezione Hotel
  • The Franklin London - Starhotels Collezione London
  • The Franklin London - Starhotels Collezione Hotel London
  • Franklin London
  • Franklin Hotel Starhotels Collezione London
  • Franklin Hotel Starhotels Collezione
  • Franklin Starhotels Collezione London
  • Franklin Starhotels Collezione
  • Franklin Starhotels Collezion

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Full breakfast is offered for an extra charge of GBP 35.00 for adults and GBP 17.50 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Exceptional 9.4 From 183 reviews

Fair 4.0
Not a 5 star hotel
If you expect a 5 star treatment, this is not the place to stay. The room we had lost power in the middle of the night. There was something wrong with the fuse, but they couldn’t fix the problem before we checked out. After breakfast we couldn’t get into the room again because the door locks function only with power. After a half hour wait they managed to at least let us into the room to pack our luggage before check out. The problem was the total lack of solutions and humbleness from the reception staff. They could have offered us another room or at least a compensation. But upon check out the only thing we got was a simple “sorry, but these things can happen” before they offered us a discount for our next stay. I’m sorry, but that’s not good enough when you pay 350 pounds per night in a 5 star property. We will not be coming back.
Lise, no2 night family trip
Exceptional 10.0
Excellent Location and Top Notch Service
Although the Franklin was unable to give us the early check in that we requested they upgraded our room of their own accord. The room was beautiful, a touch small but well appointed. The location was absolutely perfect, tucked away in residential Egerton Gardens but close to many landmarks. Not sure if it was an off day but our room service breakfast was luke warm and disappointing. Despite the lackluster breakfast, we loved our stay, and would recommend to friends and family traveling to London. Our concierge was extraordinary and literally saved the day for us. Upon checkout we did not realize that we needed to arrive at the train station an hour in advance. Our concierge advised us to cancel our Uber and take a proper taxi in hope of getting to the Eurostar on time. He helped us with our bags and walked with us to the main avenue so that we could catch a taxi. Thanks to him we arrived in the knick of time and were able to catch our train to Paris.
Natalie, us2 night romance trip
Exceptional 10.0
Fantastic Hotel
My wife and I stayed at the Franklin Hotel for three nights. We decided that on this trip we would stay in five-star hotels. This is a five plus-star boutique hotel, we loved it. The Franklin Hotel is part of an upscale Italian hotel chain and consequently, reflects a European ambiance in contrast to a North American style hotel. Upon arrival, we were greeted, offered a cup of tea and the manager escorted us to our room and showed us the amenities in the room. Our room was actually two rooms plus a bathroom. One enters into a small living room which connects to the bedroom. The bedroom was tastefully decorated with many mirrors and the bed was very comfortable. The room was clean, and the housekeeping staff was extremely helpful. The hotel, which is really three or four row houses converted to a hotel, is on a quiet street in the posh Kensington area. We felt pampered, just about every time we would leave or enter the hotel we were greeted by name and the staff went out of their way to accommodate our requests. It is conveniently located near the South Kensington tube station and is not far from Hyde Park and Harrods. We truly enjoyed our stay – this was one of the best, if not the best, hotel that I have ever stayed at.
Wolfeman_Jack, caOther trip
Exceptional 10.0
Luxury boutique hotel in central south Kensington location. Excellent service and amenities. Concierge service was extremely helpful. Only complaint was the lack of proper facilities for women to comfortably blow dry/curl/straighten their hair, apply makeup, etc. No mirrors near electrical outlet, nowhere for ladies to sit with proper lighting, etc...which was fairly frustrating for my wife.
GaryS, ca2 night trip
Exceptional 10.0
The Franklin Hotel, with a feel of home.
This is one of the best hotels we have ever stayed in any country. The Franklin Hotel goes above and beyond to make your stay a wonderful experience. My husband and I would like to thank two of the staff in particular, Meko and Claire. Meko and Claire were so very helpful during our stay at the Franklin. Meko helped to arrange our tour of London, and helped to book our tickets to Paris by the Eurostar. Claire made sure our journey to Paris was effortless by providing maps and information about Paris and the Eiffel Tower. When we go back to London, The Franklin Hotel in London is the only hotel I will ever stay at again! They spoiled me but in a wonderful way! Thank you again Meko an Claire and the rest of the staff.
Gloria & Andrew, usOther trip

The Franklin London - Starhotels Collezione

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