All properties in Almaty, Kazakhstan

Grand Erbil Hotel

4-star hotel in Almaty with 2 restaurants and indoor pool

  • Free buffet breakfast and free WiFi

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Superior Double Room - Bathroom
  • Bathroom
  • Indoor Pool
Indoor Pool. Image 1 of 50.
1 / 50Indoor Pool
Sauranbaeva Str. 5, Almaty, 050-0011, Kazakhstan
  • This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay…

    Jun. 17, 2020

  • Arya to far from sity scare. poor aria of road ok fo on peepol

    Mar. 7, 2020

See all 17 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Free airport shuttle

For families

  • Children's club (free)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

What’s around

  • MEGA Park - 5.3 mi / 8.6 km
  • Almaty Cathedral - 6.3 mi / 10.2 km
  • 28 Panfilov Heroes Memorial Park - 6.4 mi / 10.3 km
  • Zenkov Cathedral - 6.4 mi / 10.4 km
  • Central Park of Culture and Leisure - 6.4 mi / 10.4 km
  • St Nicholas Cathedral - 6.9 mi / 11.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Economy Double Room, No Windows
  • Standard Single Room
  • Standard Double Room
  • Standard Twin Room
  • Superior Double Room
  • Superior Twin Room
  • Suite, Jetted Tub


Sauranbaeva Str. 5, Almaty, 050-0011, Kazakhstan
  • MEGA Park - 5.3 mi / 8.6 km
  • Almaty Cathedral - 6.3 mi / 10.2 km
  • 28 Panfilov Heroes Memorial Park - 6.4 mi / 10.3 km

What’s around


  • MEGA Park - 5.3 mi / 8.6 km
  • Almaty Cathedral - 6.3 mi / 10.2 km
  • 28 Panfilov Heroes Memorial Park - 6.4 mi / 10.3 km
  • Zenkov Cathedral - 6.4 mi / 10.4 km
  • Central Park of Culture and Leisure - 6.4 mi / 10.4 km
  • St Nicholas Cathedral - 6.9 mi / 11.1 km
  • Nedelka Park - 7 mi / 11.3 km
  • Almaty Opera House - 7.1 mi / 11.5 km
  • Aqua Park - 7.5 mi / 12.1 km
  • Almaty Central Stadium - 7.7 mi / 12.4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 16 min drive
  • Almaty Station - 18 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 6 floors


  • Check-in time noon-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free airport shuttle (available 24 hours)


  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Barbecue grills

Things to do

  • Indoor pool
  • Spa services on site
  • Sauna
  • Billiards or pool table

Working away

  • One meeting room


  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built – 2014
  • Terrace

Languages Spoken

  • English
  • Russian
  • Turkish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • 70-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.


Georgia Film - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Small print

Also known as

  • Grand Erbil Hotel Almaty
  • Grand Erbil Almaty
  • Grand Erbil
  • Grand Erbil Hotel Hotel
  • Grand Erbil Hotel Almaty
  • Grand Erbil Hotel Hotel Almaty

Optional extras

Rollaway beds are available for KZT 6500.0 per night


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards and cash.

Mandatory fees

Deposit: KZT 5000.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Grand Erbil Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Grand Erbil Hotel.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from noon - 5:30 AM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Coffee and the City (10-min walk), Senseasia (2.1 mi), and Esperanza (5.2 mi).
  • Yes, a free airport shuttle is available.
  • No, this hotel doesn't have a casino, but Casino Zodiak (8 mi) is nearby.
  • Grand Erbil Hotel has an indoor pool and a sauna, as well as a Turkish bath.
  • 8.0.Very good

    .pleasant hotel, met expectations, relatively close to airport

    F, 1 night trip with friends, Aug. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel,good food and very good service. But rooms really need a upgrade. Room I stayed was not worth that price at all and should have been renovaded years ago

    Ronny, 1 night business trip, May 15, 2021

    Verified guest review

  • 10.0.Exceptional

    Останавливались с женой на ночь, проезжая транзитом через Алматы. Недалеко от аэропорта, 20 мин. езды на авто.Приветливо встретила администратор. Абсолютно приемлемые цены. В номере очень чисто. Все необходимое есть. Плюс махровые халаты. Утром предложили ранний завтрак, шведский стол в ресторане, и трансфер в аэропорт за очень умеренную плату. Отелю пять баллов однозначно. Рекомендую.

    VIKTOR, 1 night trip, Feb. 1, 2020

    Verified guest review

  • 2.0.Poor

    Es war schrecklich!

    Wir haben das Hotel im Internet reserviert und wollten vor Ort bezahlen. Da sagte man uns (aus welcher Grund auch immer), dass wir mehr bezahlen müssen. Da wir damit nicht einverstanden waren, durften wir nach einigen Diskussionen den im Internet angezeigten Preis zahlen. Später haben wir erfahren, dass die Masche mit der Aufpreis bei manchen Besuchern funktioniert hat. Das Zimmer war groß, dreckig und stank nach Treibstoff. Das Bad beschäftigt und verschimmelt. Die vorhandenen Tassen waren benutzt und klebten an den Untertassen. Nach unserer Beschwerde hat die Putzfrau die Tassen in unserem Bad ausgespült. Das Buffet beinhaltete NICHTS. Es gab etwas Undefinierbares, das nicht mal beschriftet war, vom Geschmack ganz zu schweigen. Allgemein ist das Hotel ziemlich heruntergekommen, außerdem ist es sehr weit von Almaty entfernt. Das Hotel ist ganz und gar nicht zu empfehlen.

    Mario, 2 night family trip, Oct. 1, 2019

    Verified guest review

  • 10.0.Exceptional

    Для транзита самое то

    Все хорошо, правда мебель чуток старая. Бесплатный трансфер до аэропорта.

    1 night business trip, Aug. 15, 2019

    Verified guest review

  • 2.0.Poor

    Slecht kamer zonder raam slechte matras!!!

    Yasin, 2 night trip with friends, Jul. 29, 2019

    Verified guest review

  • 8.0.Very good

    Güzel geçti

    Çok durmadım otelde ama kaldığım sürece iyiydi

    Serdar, 5 night business trip, Jun. 18, 2019

    Verified guest review

  • 8.0.Very good

    Понравился отель, особенно СПА, приветливый персонал, профессиональные мастера. С удовольствием приеду еще раз.

    Stella, 1 night trip, May 22, 2019

    Verified guest review

  • 6.0.Good

    Hôtel correct mais pas un 4 étoiles

    Positif est la propreté de la chambre. Mais il faudrait traiter le problème des pigeons dans le balcon Négatif : - A notre arrivée la chambre n’était pas réservée et il fallait expliquer à la réception avec nos preuves que nous avions déjà payé l’hôtel. Apparemment il a manqué une communication en interne... . Heureusement qu'une chambre qui correspondait à nos besoins était disponible et qu'ils ont avec leur recherche retrouvé des traces de notre paiement. - Il faudrait améliorer les produits alimentaires pour les petit-déjeuners - Il n'y a pas de navette gratuite aéroport / hôtel contrairement à ce qu'ils disent dans leur annonce

    5 night romance trip, May 2, 2019

    Verified guest review

  • 4.0.Fair

    Schlechte Gegend, entspricht nicht einem 4-Sterne-Hotel, auch nicht in Kasachstan.

    Benedikt, 7 night trip, Mar. 13, 2019

    Verified guest review

See all 17 reviews