Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

4.5-star4.5 stars
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Mexico

Adults-only hotel with 3 restaurants, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Brand new property, great facilities. Pool staff were a little overzealous about the…Dec. 4, 2019
  • This place was very clean, the food was delicious everywhere we ate, the staff were…Jul. 31, 2019

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

from A$171
  • Deluxe Junior Suite
  • Deluxe Master Suite

What’s around The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sunloungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive’s small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
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  • Reef 28 All Suites Gourmet All Inclusive Adults
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  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • The Reef 28 Adults Only All Suites with optional All Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.4 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

  • Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offer free cancellation for a full refund?
    Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Gaucha (3-min walk), Chez Celine (3-min walk), and La bodeguita del medio (3-min walk).

Recent reviews

Fabulous 8.8 From 501 reviews

Exceptional 10.0
Great location, helpful staff and the extra bonus that their are also another 2 Reef resorts in Playa which you also have access to, makes it fantastic. I will definitely be recommending this place to anyone who would like to travel to Playa and will definitely stay here again.
au7 night trip with friends
Very good 8.0
Nice hotel/ bad service
Nice facility offset by bad service.
Marc, us2 night trip
Exceptional 10.0
Excelente
Estuvo excelente las cuatro noches que nos quedamos en este hotel. El desayuno todas las mananas estuvo muy rico y el servicio excelente. Mario Uicab nos atendio una noche en la cena y nos brindo excelente servicio. Cuando regresemos a Playa del Carmen nos quedariamos otra vez en este hotel.
us4 night family trip
Exceptional 10.0
The staff was very nice Excellent service Good location
Rina, us5 night business trip
Poor 2.0
THE HOTEL WAS CLOSED!
The hotel was not open! We showed up to a closed hotel. Thankfully a janitor called a crappy sister hotel - the Reef Playacar - and found that our reservation had been transferred to this awful, not adults-only hotel. We caught another cab and they expected us to stay there. After 8 hours of travel, we agreed to ONE night - not the two we had reserved at the Reef 28 and was told the second night would be refunded. It hasn't been. This was a total bait and switch.
Shannyn, us2 night trip
Exceptional 10.0
The Reef is a clean hotel with a wonderful view on the rooftop bar and pool area. We spent a lot of time on the roof enjoying the city and great food and drinks. The rooms are clean and new. The hotel is very modern. The staff is pleasant and inviting.
Jennifer, us3 night romance trip
Very good 8.0
Location is easy access to the beach & 5th Ave. Disliked the fact there was no room service right now due to Covid.
Angie, us5 night trip with friends
Exceptional 10.0
Best vacations Ever
us4 night trip
Exceptional 10.0
Everything was great I will be back again for sure!
Juju, us1 night romance trip
Exceptional 10.0
Super Hotel.
This hotel is great, the service is amazing, and the food is also amazing.
Orlandy, us4 night trip

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive