Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Riviera Paradise All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Crta. Federal Cancún Chetumal, km 296, Manzana 020, Lote 007-1 Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • From the moment we checked in we were welcomed with incredible service. Everything from…Jun. 11, 2019
  • Wonderful experience, we took the opportunity to see as much as possible as well as some…Oct. 21, 2018

Ocean Riviera Paradise All Inclusive

from A$213
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Junior Suite (Eden Junior Suite Rooftop)
  • Eden Master Suite
  • Suite (Eden Master Suite Rooftop)
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around Ocean Riviera Paradise All Inclusive

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 35 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3 mi / 4.8 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 3.3 mi / 5.4 km
  • Mamitas Beach Club - 5.1 mi / 8.2 km
  • Playa del Carmen Main Beach - 5.2 mi / 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Swim-up bar
  • Tennis on site
  • Arcade/game room
Working away
  • Business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 4
  • Year Built – 2016
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Sofa bed size king
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Ocean Riviera Paradise All Inclusive’s small print

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Eden beach
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Riviera Paradise All Inclusive

  • Does Ocean Riviera Paradise All Inclusive offer free cancellation for a full refund?
    Yes, Ocean Riviera Paradise All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Riviera Paradise All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Riviera Paradise All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Ocean Riviera Paradise All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Ocean Riviera Paradise All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Ocean Riviera Paradise All Inclusive?
    You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Riviera Paradise All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and La Vagabunda (3 mi).
  • Is there an onsite casino at Ocean Riviera Paradise All Inclusive?
    Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.

Recent reviews

Very good 8.0 From 853 reviews

Exceptional 10.0
Had a great stay excellent staff very helpful and happy to answer all my stupid questions would not hesitate to stay again!
au3 night trip
Very good 8.0
It was just OK
We arrived right after tropical storm Zeta so much of the outside was inaccessible. The beach portion and beach front pool was closed and not in the best condition understandable due to the storm but bummed about it anyway.We only had access to two pools and that was the family and adults only pool. We were limited to 3 restaurants but was fine with the food and drink options. Only thing i wish they would do is do a better job of cleaning the washrooms. Alot of staining on the grouts due to the humidity of course but there are products to help with that. and there was some type of grime on the hair dryer. Staff was completely courteous and friendly. They do try and sell you the upgraded "version" of the resort upon arrival which is basically top shelf liquor package for the all inclusive and a personal driver for the resort but everything is within walking distance. Rooms are beautiful and comfortable and entertainment is minimum due to covid but beautiful area non the less.
us4 night family trip
Poor 2.0
Jungle?!
We stayed here with our kids for two nights. There was loads of raccoons (I think) running around there. We would be lying by the pool and suddenly have them by our legs. They grabbed our bag away with everything in it. We had to climb behind trees to take it back. We took out something for our baby to eat and within a second we were surrounded by them. We obviously couldn’t relax for even a minute out of the pool and our kids were terrified of them. They also left 💩 all around the buildings. I guess if animals don’t bother you then you might be ok with it. But we couldn’t relax at all.
gb2 night family trip
Exceptional 10.0
Great family vacation
We have stayed here before and love this place. That said, it did not seem quite the same with the covid situation. The Japanese steakhouse was closed, the kids club was closed, pool areas closed early, didn’t seem to be maintained quite as nice as normal. It still was a great trip but not quite to their previous amazing standards.
us3 night family trip
Poor 2.0
Scam hotel and horrifying staff
We have stayed at this hotel August 2020 for 7 nights . Paid $2000 for a week , and had the worst experience ever! Most of the restaurants was closed not even buffet was open for lunch or dinner .only 2 times per week on the weekend . Food was disgusting, not really edible especially at the beach restaurant. No beach there at all , was smelly and full of Seaweed never been cleaned . Staff are rude , moody and unfriendly. Rooms was stinky and full of damp. All our clothes got ruined in the waredrobe. Also all rooms get flooded when raining. Read all negative reviews before booking this hotel . Do not waste your time and money . The worst experience we ever had !!!!
Philip M, us7 night family trip
Exceptional 10.0
You can still feel safe during COVID-19
Irene the bartender/ server was amazing I hope she’s well payed. Her level of service was great!!! Hotel is perfect! The rooms are amazing! Will definitely be back. Also I went during Covid I felt safe and my family had a great time.
Raphael, us4 night family trip
Very good 8.0
El hotel es precioso y grande , el servicio muy bueno y los restaurantes bastante bien a pesar del covid-19 .todo el staff con sus mascaras todo el tiempo . La limpieza en las habitaciones muy bien
Yanaisa, us5 night family trip
Very good 8.0
This is a nice place to stay. I've seen better and worse. I would definitely come here again. The beach is nearly gone though so if that's important look elsewhere. There were some minor issues that needed repairing around the resort but they were working on them. Food was better than most places we've stayed. Service was amazing and everyone was very friendly.
Ashley, us11 night romance trip
Very good 8.0
Me gusto mucho lo único q le falta más es tener comida en la noche a si no tienes reservaciones para cenar no hay donde más comas y room service asta las 10:30 todo lo demás súper bien
Mayra Alejandra, us3 night family trip
Poor 2.0
dirty room. bad service. bad hvac. slow bar... !
ab, us5 night family trip

Ocean Riviera Paradise All Inclusive