Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Primary image
Indoor pool
Indoor pool
Indoor spa tub
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property
4-star hotel with indoor pool, near Old Port Quebec City

8.2/10 Very good

1,744 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$251
Price available on 23/10/2022
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
Main amenities
  • Weekly housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • Spa tub
  • Room service
  • In-room childcare
  • Business center
  • 10 meeting rooms
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Microwave
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Old Quebec
  • Old Port Quebec City - 15 min walk
  • Quebec Cruise Terminal - 16 min walk
  • Quebec City Town Hall - 2 min drive
  • Quartier Petit Champlain - 4 min drive
  • Videotron Centre - 9 min drive
  • Laval University - 12 min drive
  • Montmorency Falls - 13 min drive
  • Laurier Quebec - 18 min drive
  • Aquarium du Québec - 22 min drive

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 22 min drive
  • Quebec Palace Station - 9 min walk
  • Quebec Sainte-Foy Station - 23 min drive
  • Quebec, QC (XFY-Sainte-Foy Train Station) - 23 min drive

About this property

Hôtel Palace Royal

4-star eco-friendly hotel in the heart of Old Quebec
At Hôtel Palace Royal, you can look forward to dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Be sure to enjoy a meal at Beffroi Steak House, the onsite steakhouse. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and babysitting.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Express check-out, a ballroom, and a porter/bellhop
  • A computer station, a gift shop, and a banquet hall
  • Guest reviews give good marks for the helpful staff and location
Room features
All guestrooms at Hôtel Palace Royal include comforts such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Childcare services and cribs/infant beds
  • Hypo-allergenic bedding, memory foam beds, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers


English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms


  • Check-in time from 5:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (CAD 24 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Supervised childcare (surcharge)
  • Children's menu

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference space (4502 square feet)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa tub
  • Sauna


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • French

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave


  • Weekly housekeeping
  • In-room safe

Special features


Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: CAD 100 per stay

Optional extras

  • Breakfast costs between CAD 25 and CAD 25 for adults, and CAD 15 and CAD 15 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for CAD 15.0 per day
  • Rollaway beds are available for CAD 15.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds


  • Self parking costs CAD 24 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Does Hôtel Palace Royal offer free cancellation for a full refund?
Yes, Hôtel Palace Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hôtel Palace Royal?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on 30 Oct 2022 start from AU$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hôtel Palace Royal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hôtel Palace Royal?
Yes, there's an indoor pool.
Are pets allowed at Hôtel Palace Royal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Palace Royal?
Yes. Self parking costs CAD 24 per day.
What are the check-in and check-out times at Hôtel Palace Royal?
You can check in from 5:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hôtel Palace Royal and nearby?
Hôtel Palace Royal has an indoor pool and a sauna, as well as a fitness center.
Are there restaurants at or near Hôtel Palace Royal?
Yes, there's an onsite restaurant, Beffroi Steak House. Nearby restaurants include Sapristi (3-min walk), Un Thé au Sahara (4-min walk), and Le Petit Coin Latin (4-min walk).
What's the area around Hôtel Palace Royal like?
Hôtel Palace Royal is in Old Quebec, a short 9-minute walk from Quebec Palace Station and 10 minutes' walk from Quebec City Town Hall. Travelers say this hotel is in a good location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

Ok but nothing more
Hotel has a great location, but i found the decoration and style indoors too old fashioned. The sofa bed was very uncomfortable. We were there 3 nights and the maids only passed by once. The breakfast was average at best and too expensive for what it was. Staff was too inexperienced and not very knowlegable.
Thomas, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Donna, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Leemin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Avril, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Brenda, 1-night trip
Verified Hotels.com guest review

8/10 Very good

DAVID, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A unique property in a unique city
This is a one-of-a-kind property with its incredible indoor swimming pool atrium. The pool itself is not very deep or large but definitely swimmable. I could tell from the photos that these rooms were unique and mine definitely was. A lot of space though not necessarily laid out well. The gym could definitely use an upgrade.
Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent location!
This hotel is in an excellent location!Just outside the wall of the Old City at the top of the main shopping/dinning road. Everything you need is within walking distance. There is a taxi stand behind the hotel if you do want to go elsewhere in the city. The hotel was perfect for our family vacation, we had 2 rooms with the sitting area seperate from the beds and the hotel was able to put us in rooms beside each other which was much appreciated. The rooms also had bar fridges and microwaves and coffee makers, all of which came in handy. Prior to our arrival the hotel staff that we spoke to were very helpful, pleasent and accomodating. It is clear that just like everyone else the hotel is understaffed at the moment so it is hard for them to be able to provide the level of service that I am sure they normally do. For example when we needed extra blankets and tea pods we had to go down to the front desk to get them ourselves. This is not was not a great inconvenience and it was clear that there was not anyone else around to bring the items to us. They do not provide room cleaning at the moment, which we did not mind at all. They did change out our towels every other day and always provided extras when we asked for them. There is a little shop in the lower level of the hotel that has wine and essentials. We were very happy with our choice to stay at the Hotel Palace Royal.
Laura Lee, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Carol, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bruce, 2-night trip
Verified Hotels.com guest review