Hôtel Palace Royal, Québec City

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Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Terrace/patio

Overview
Rooms
Location
Amenities
Policies
Reviews

4-star hotel with indoor pool, near Old Port Quebec City

8.2/10 Very good

1,744 verified Hotels.com guest reviews

Property highlights

Parking available

Pool

Free WiFi

Gym

Non-smoking

Air conditioning

Price available on 23/10/2022

775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

Main amenities

Weekly housekeeping
Restaurant and bar/lounge
Indoor pool
Breakfast available
Fitness center
Sauna
Self parking
Spa tub
Room service
In-room childcare
Business center
10 meeting rooms

For families

Children stay free
Cribs/infant beds (surcharge)
Babysitting (surcharge)
Microwave
Private bathroom
Television

Choose dates to view prices

About this area

What's nearby

In Old Quebec
Old Port Quebec City - 15 min walk
Quebec Cruise Terminal - 16 min walk
Quebec City Town Hall - 2 min drive
Quartier Petit Champlain - 4 min drive
Videotron Centre - 9 min drive
Laval University - 12 min drive
Montmorency Falls - 13 min drive
Laurier Quebec - 18 min drive
Aquarium du Québec - 22 min drive

Getting around

Quebec City Jean Lesage Intl. Airport (YQB) - 22 min drive
Quebec Palace Station - 9 min walk
Quebec Sainte-Foy Station - 23 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 23 min drive

About this property

Hôtel Palace Royal

4-star eco-friendly hotel in the heart of Old Quebec

At Hôtel Palace Royal, you can look forward to dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Be sure to enjoy a meal at Beffroi Steak House, the onsite steakhouse. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and babysitting.

Other perks include:

An indoor pool
Full breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
Express check-out, a ballroom, and a porter/bellhop
A computer station, a gift shop, and a banquet hall
Guest reviews give good marks for the helpful staff and location

Room features

All guestrooms at Hôtel Palace Royal include comforts such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.

Extra amenities include:

Childcare services and cribs/infant beds
Hypo-allergenic bedding, memory foam beds, and rollaway/extra beds (surcharge)
Bathrooms with shower/tub combinations and free toiletries
32-inch flat-screen TVs with cable channels
Refrigerators, microwaves, and coffee/tea makers

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Hand sanitizer provided

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service

This information is provided by our partners.

At a glance

Hotel size

234 rooms

Arriving/Leaving

Check-in time from 5:00 PM - midnight
Express check-in/out
Late check-in subject to availability
Minimum check-in age - 18
Check-out time is 11 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Supervised childcare*

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi and wired Internet access in public areas
Free WiFi and wired Internet access in rooms

Parking

Onsite self parking (CAD 24 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Height restrictions apply for onsite parking

Other information

Smoke-free property

Property amenities

Food and drink

Full breakfast (surcharge) each morning 7 AM–11:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli

Traveling with children

Children stay free
Supervised childcare (surcharge)
Children's menu

Working away

Business center
10 meeting rooms
Computer station
Conference space (4502 square feet)

Services

24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop

Facilities

ATM/banking
Safe-deposit box at front desk
Fitness center
An indoor pool
Spa tub
Sauna

Accessibility

Braille/raised signage
Elevator
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Lever door handles
Well-lit path to entrance
Stair-free path to entrance

Languages

English
French

Room amenities

Be entertained

32-inch flat-screen TV
Cable TV channels

Home comfort

Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Memory foam mattress
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided

What to enjoy

In-room massage

Freshen up

Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Free WiFi and wired Internet
Phone

Food and drink

Refrigerator
Microwave

Weekly housekeeping
In-room safe

Special features

Dining

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

Deposit: CAD 100 per stay

Optional extras

Breakfast costs between CAD 25 and CAD 25 for adults, and CAD 15 and CAD 15 for children (approximately)
Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Cribs/infant beds are available for CAD 15.0 per day
Rollaway beds are available for CAD 15.0 per day
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

Self parking costs CAD 24 per day with in/out privileges
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Also known as

Hôtel Palace Royal centre-ville Quebec

Palace Royal centre-ville Quebec

Palace Royal centre-ville

Hôtel Palace Royal centre ville

Hôtel Palace Royal Hotel

Hôtel Palace Royal Québec City

Hôtel Palace Royal centre ville

Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Does Hôtel Palace Royal offer free cancellation for a full refund?

Yes, Hôtel Palace Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Hôtel Palace Royal?

As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on 30 Oct 2022 start from AU$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Hôtel Palace Royal?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hôtel Palace Royal?

Yes, there's an indoor pool.

Are pets allowed at Hôtel Palace Royal?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hôtel Palace Royal?

Yes. Self parking costs CAD 24 per day.

What are the check-in and check-out times at Hôtel Palace Royal?

You can check in from 5:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Hôtel Palace Royal and nearby?

Hôtel Palace Royal has an indoor pool and a sauna, as well as a fitness center.

Are there restaurants at or near Hôtel Palace Royal?

Yes, there's an onsite restaurant, Beffroi Steak House. Nearby restaurants include Sapristi (3-min walk), Un Thé au Sahara (4-min walk), and Le Petit Coin Latin (4-min walk).

What's the area around Hôtel Palace Royal like?

Hôtel Palace Royal is in Old Quebec, a short 9-minute walk from Quebec Palace Station and 10 minutes' walk from Quebec City Town Hall. Travelers say this hotel is in a good location.

8.2

Very good

8.4/10

Cleanliness

8.3/10

Staff & service

8.3/10

Amenities

8.3/10

Property conditions & facilities

8.1/10

Eco-friendliness

Write a review

6/10 Good

27 Sept 2022

Ok but nothing more

Hotel has a great location, but i found the decoration and style indoors too old fashioned. The sofa bed was very uncomfortable. We were there 3 nights and the maids only passed by once. The breakfast was average at best and too expensive for what it was. Staff was too inexperienced and not very knowlegable.