Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

Crowne Plaza Puebla

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Blvd Hermanos Serdan, 794, Puebla, PUE, 72100, Mexico

4-star hotel in Puebla with spa and indoor pool
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • The overall service is excellent, staff is incredible, good amazing and the hotel great.Sep. 17, 2019

Crowne Plaza Puebla

from A$88
  • Standard Room
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, View
  • Suite, 1 King Bed, Non Smoking
  • Suite, Non Smoking, View
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

What’s around Crowne Plaza Puebla


  • Parque del Paseo de Los Gigantes - 4 min walk
  • Galerías Serdán - 31 min walk
  • Cuexcomate Volcano - 35 min walk
  • Finsa Industrial Park - 2.6 mi / 4.1 km
  • FINSA - 1.9 mi / 3 km
  • Cuauhtemoc Stadium - 5.3 mi / 8.5 km
  • Angelopolis Commercial Center - 5.8 mi / 9.3 km
  • Zocalo Square - 6.1 mi / 9.8 km

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 25 min drive
  • Puebla–Cholula Tourist Train Terminal - 16 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 154 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle *


  • Free valet parking on site (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Full-service spa
Working away
  • 24-hour business centre
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Mazla. Services include facials, body scrubs, body treatments, and manicures and pedicures.

The spa is open daily.


Moncayo - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Serdan 794 - This coffee shop specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Crowne Plaza Puebla’s small print

Also known as

  • Crowne Plaza Puebla Hotel
  • Crowne Plaza Puebla Hotel
  • Crowne Plaza Puebla Puebla
  • Crowne Plaza Puebla Hotel Puebla


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

Optional extras

Breakfast costs between MXN 200 and MXN 300 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crowne Plaza Puebla

  • Does Crowne Plaza Puebla offer free cancellation for a full refund?
    Yes, Crowne Plaza Puebla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Crowne Plaza Puebla?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Crowne Plaza Puebla?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Crowne Plaza Puebla?
    Yes, there's an indoor pool.
  • Are pets allowed at Crowne Plaza Puebla?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Crowne Plaza Puebla?
    You can check in from 3:00 PM to midnight. Check-out time is 1 PM.
  • Are there restaurants at or near Crowne Plaza Puebla?
    Yes, Moncayo offers Mexican cuisine. Nearby restaurants include El Mito Gourmet (7-min walk), El Sindicato (9-min walk), and Pizza Hut (2.6 mi).
  • Is airport shuttle service offered by Crowne Plaza Puebla?
    Yes, an airport shuttle is available.

Recent reviews

Superb 9.2 From 156 reviews

Exceptional 10.0
Pool would be wonderful for kids in the winter
A bit removed from the Zocalo but didn't mind as we were driving and it's easy to park in the pay parking garages for a cheap price. One thing I was surprised about was that there was no minibar or fridge (only available for suites), which in my opinion is fairly standard for 4 star hotels. The water of the pool was way too warm for 30 degree temperature (same temperature as the jacuzzi) but I can imagine being fantastic for winter visits. I was pleasantly surprised at the quality of food, both room service and breakfast buffet. I would recommend it for sure.
ca2 night family trip
Exceptional 10.0
Great stay
Great hotel and awesome location.
us1 night family trip
Very good 8.0
It was a pleasant stay for all the family. We will definitely consider this hotel in our next visit.
us3 night trip
Very good 8.0
habia ruido en la noche de un motor, y nos comentaron que era el refrigerador
ISAAC, mx1 night family trip
Exceptional 10.0
us1 night family trip
Exceptional 10.0
New and quiet hotel
The hotel is new and clean. Air conditioning is weak but very quite. No othe complaint about the room pr service. The view from the room is not pretty but a Starbucks is close.
joon wu, usBusiness trip
Exceptional 10.0
It was amazing
Marian, usRomance trip
Exceptional 10.0
Muy buen servicio del personal muy amables y atentos
mx2 night family trip
Exceptional 10.0
El personal te atiende de maravilla, las instalaciones al 100% Los costos están bien
Edgar, mx1 night family trip
Exceptional 10.0
Todo excelente Buen servicio y limpieza todo renovado
mx2 night family trip

Crowne Plaza Puebla

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