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Hotel Riu Garoé

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Overview of Hotel Riu Garoé

Hotel Riu Garoé

4.0 star property
4-star Puerto de la Cruz hotel with full-service spa, connected to a shopping center

9.4/10 Exceptional

84 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Internet in the lobby
  • Free area shuttle
  • Health club
  • Outdoor tennis court
  • Children's pool
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the boardwalk
  • Lago Martianez Swimming Pools - 8 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
  • Tenerife South Airport (TFS) - 65 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
Map

About this property

Hotel Riu Garoé

Hotel Riu Garoé offers an airport shuttle (available 24 hours) for EUR 70.00 per vehicle one way. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or hydrotherapy. Other highlights at this upscale hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers like the helpful staff and walkable location.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 11 AM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Mini golf
  • Free local shuttle
  • Playground
  • Babysitting (surcharge)

What to do

  • Mini golf
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

Garoé has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Onsite venue - This buffet restaurant serves breakfast and dinner.

Fees & policies

Optional extras

  • Wired Internet access is available in public areas (wired) for EUR 1 for 15 minutes (rates may vary)
  • Airport shuttle service is offered for an extra charge of EUR 70.00 per vehicle (one way)
  • Safes in guestrooms can be used for EUR 2 per day

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness
Write a review

8/10 Very good

Really exceptional, but one deadly flaw
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Chenbo, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Liz, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
yaron, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Annivesary
Good Bits. We had a great stay. All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do. The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates. The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms. The standard bedrooms are clean, comfortable & spacious. Bad Thing. Noise Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night. 2nd room a lot quieter except for other guests. A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc. Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests. Come on Riu, a small polite sign would go a long way Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
Graeme, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, perfect for a quiet relaxing holiday
Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice. Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
Trudy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great week
From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff. Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done. We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team. The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros. The whole hotel was clean and tidy Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel. Recommended to all -- we would certainly stay here again
peter, 7-night romance trip
Verified Hotels.com guest review