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The Waterfront Hotel

Photo gallery for The Waterfront Hotel

Front of property
Indoor pool
Indoor pool
Indoor pool
Premium bedding, in-room safe, desk, soundproofing

Overview of The Waterfront Hotel

The Waterfront Hotel

4-star property
4-star hotel with 1 indoor pools, connected to a shopping centre, near Plaza Merdeka

8.8/10 Fabulous

449 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
68, Jalan Tun Abang Haji Openg, Kuching, Sarawak, 93000

Room options

About this area

What's nearby

  • Heart of Kuching
  • Kuching Waterfront - 5 min drive

Getting around

  • Kuching (KCH-Kuching Intl.) - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Nyan Shin Cafetaria - Hakka Noodle - 2 min walk
  • Drunk Monkey - 3 min walk
  • Kim Joo - Kolo Mee - 4 min walk
  • Pincho Loco - 4 min walk
  • Black Bean Coffee - 5 min walk

About this property

The Waterfront Hotel

The Waterfront Hotel offers an airport shuttle (available at scheduled times) for MYR 15 per person one way. Guests can take a dip in the indoor pool or grab a bite to eat at Cafe Via Mare, which serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a sauna are other highlights at this upmarket hotel. Fellow travellers say good things about the helpful staff and location.

Languages

Chinese (Mandarin), English, Filipino, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 208 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 8 AM to 8 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2015
  • Fitness centre
  • An indoor pool
  • Shopping centre on site
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Malay

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Via Mare – This café serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100.00

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 15 per person (one way)

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs MYR 15 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Waterfront Hotel Kuching
Waterfront Kuching
The Waterfront Hotel Hotel
The Waterfront Hotel Kuching
The Waterfront Hotel Hotel Kuching

Frequently asked questions

Does The Waterfront Hotel offer free cancellation for a full refund?
Yes, The Waterfront Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Waterfront Hotel?
As of 1 Feb 2023, prices found for a 1-night stay for 2 adults at The Waterfront Hotel on 13 Feb 2023 start from AU$78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Waterfront Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Waterfront Hotel?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at The Waterfront Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Waterfront Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by The Waterfront Hotel?
Yes, an airport shuttle is available from 8 AM to 8 PM at scheduled times. The charge is MYR 15 per person one way.
What are the check-in and check-out times at The Waterfront Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The Waterfront Hotel and nearby?
The Waterfront Hotel has an indoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near The Waterfront Hotel?
Yes, there's an on-site restaurant, Cafe Via Mare. Nearby restaurants include Drunk Monkey (3-min walk), Kim Joo - Kolo Mee (4-min walk) and Pincho Loco (4-min walk).
What's the area around The Waterfront Hotel like?
The Waterfront Hotel is in the heart of Kuching, a short 4-minute walk from Kuching Waterfront and 7 minutes' walk from Sarawak Museum. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

Very comfortable. Room bright and well furnished
Chay, 4-night trip
Verified Hotels.com guest review

8/10 Very good

In the vibrant heart of Kuching
Located in the historic heart of the city which is great (but does comes with city sounds). The view from the pool deck is perfect for iconic pictures, especially for the bonus night fountain show across the river. The pool itself is a little too cold without any sun on it. The highlight of our stay was the customer service. Frankie was like our personal concierge, he granted us a wonderful room upgrade and arranged a rental car for us in the most seamless car hire experience I’ve ever had. The attached shopping mall is great to have right there for anything you need or just a break in the A/C.
River view
View from pool bar at night
Pool
James, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The location,the friendly staffs
Kuan, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

convenient location
Seng, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Friendly, helpful staff, nice swimming pool, convenient location
Laurel, 6-night business trip
Verified Expedia guest review

8/10 Very good

MOHD HILMEE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A very nice hotel. My room was spacious and comfortable. Unfortunately, I got sick shortly after arriving (Covid) and had to leave for quarantine.
Dennis, 3-night trip
Verified Expedia guest review

4/10 Fair

A night in Kuching
Uncontrollable water temperature for the basin and shower. Water was so freaking hot and water pressure was so small, it was a nightmare taking shower. Some furnitures were not in good condition, side table was broken, TV channel not in good reception. One of my favourite hotels before the pandemic. Hopefully the housekeeping n maintenance can do something fast. Front service was all awesome and excellent.
Amanda, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good
voon, 1-night trip with friends
Verified Expedia guest review