Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Hotel Casa Santiago Tulum

3.5-star3.5 stars
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780, Mexico

City-center La Veleta hotel with outdoor pool
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The property has large rooms with a balcony or patio. It is located in a residential area…Jan. 30, 2020
  • Excellent customer service. Definitely coming back Jan. 18, 2020

Hotel Casa Santiago Tulum

from A$71
  • Suite King with Balcony
  • Family Suite, 1 Bedroom, Non Smoking, Terrace
  • Room, 1 Queen Bed, Terrace

What’s around Hotel Casa Santiago Tulum


  • In La Veleta
  • Tulum National Park - 40 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 38 min walk
  • Tulum Beach - 3.6 mi / 5.8 km
  • Tulum Mayan Ruins - 3.6 mi / 5.8 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Gran Cenote - 4 mi / 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 6 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from 7:00 AM - midnight. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking on site


  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Coffee/tea in a common area
  • Water dispenser
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sunloungers
  • Spa services on site
  • Bicycle rentals on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built – 2015
  • Designated smoking areas
  • Garden
  • Terrace
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Individually decorated
  • Furnished patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Thai massages, facials, and body treatments.

Hotel Casa Santiago Tulum’s small print

Also known as

  • Casa Santiago Hotel Tulum
  • Hotel Casa Santiago Tulum Hotel Tulum
  • Casa Santiago Tulum
  • Casa Santiago Hotel Tulum
  • Hotel Casa Santiago
  • Casa Santiago Tulum Tulum
  • Hotel Casa Santiago Tulum Hotel
  • Hotel Casa Santiago Tulum Tulum


Children under 18 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds. Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property only accepts credit cards, debit cards, and cash for all bookings.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

Optional extras

Continental breakfast is offered for an extra charge of USD 7 for adults and USD 7 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa Santiago Tulum

  • Does Hotel Casa Santiago Tulum offer free cancellation for a full refund?
    Yes, Hotel Casa Santiago Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa Santiago Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Casa Santiago Tulum?
    Yes, there's free self parking.
  • Is there a pool at Hotel Casa Santiago Tulum?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Casa Santiago Tulum?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Casa Santiago Tulum?
    You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
  • Are there restaurants at or near Hotel Casa Santiago Tulum?
    Yes. Nearby restaurants include Los Aguachiles Tulum (10-min walk) and El Camello Jr (12-min walk).
  • Is airport shuttle service offered by Hotel Casa Santiago Tulum?
    Yes, an airport shuttle is available. The charge is USD 90 per vehicle one way.

Recent reviews

Exceptional 9.4 From 81 reviews

Very good 8.0
Normally a great place to stay
I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back
Saleh, us4 night trip
Exceptional 10.0
The hotel had very friendly and helpful staff. The hotel was also very clean.
us6 night romance trip
Exceptional 10.0
Cute and intimate
They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.
Roberta, us4 night romance trip
Very good 8.0
The housekeeper didn’t change the sheets just flipped the pillows around didn’t leave clean towels and left bracelets with a note blatantly saying she was expecting a tip. Wasn’t sure what I was tipping her on but of course I was going to leave something anyways. The room was was expected was clean on arrival the staff very hospitable and accommodating. Pool was cold And kind of dirty, the hotel is off the beaten path of the city not far but neighborhood wasn’t the greatest. The place is however clean and reasonably priced I’m sure if I asked for clean linens and towels I would have got them we were there for a quick stay so it wasn’t that important at the time. Overall 4 starts
us2 night trip with friends
Exceptional 10.0
Easy to find, super clean, very friendly bilingual staff, safe, and quiet! Loved it!
AC, us2 night family trip
Exceptional 10.0
We absolutely loved our stay at Casa Santiago. The hotel is secluded and quiet, but taxis always know how to get there. The daily breakfast was delicious, and the hotel staff was always helpful in getting taxis, airport shuttles, or giving recommendations.
Katie, us4 night romance trip
Exceptional 10.0
It was very clean and nicely decorated. Staff was outstanding!
us4 night trip
Exceptional 10.0
very pleasant oasis in Tulum, a little hard to find, but worth the effort. Rooms lovely, small pool could use a railing at the steps for us older folk
ca5 night trip
Exceptional 10.0
I loved everything about this small boutique hotel! The breakfast was just what we needed, it was always being kept clean even after and unexpected wind storm. But most of all I appreciated the friendliness of Carla and Diana, the young ladies who manned the desk. They were so very friendly and helpful!
us7 night family trip
Exceptional 10.0
Love this place!
Love Casa Santiago! They're so nice and helpful...the rooms are clean and spacious, and it's an amazing value for the area. The neighborhood streets are a mess right now due to construction, but there's nothing they can do about that. I'll always stay here when I'm in the area.
Manolo, us3 night family trip

Hotel Casa Santiago Tulum