Wilderness at the Smokies - Stone Hill Lodge

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Overview of Wilderness at the Smokies - Stone Hill Lodge

Wilderness at the Smokies - Stone Hill Lodge

3.5 star property
Family-friendly resort with free water park, connected to the convention center, near Sevierville Convention Center

8.2/10 Very good

1,883 verified Hotels.com guest reviews
The price is AU$546
Price available on 6/8/2022
Map
190 Gists Creek Road, Sevierville, TN, 37876
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Sevierville Convention Center - 8 min walk
  • Sevierville Golf Club - 2 min drive
  • Dolly Parton Statue - 4 min drive
  • NASCAR SpeedPark Smoky Mountains - 8 min drive
  • Tanger Outlets - 13 min drive
  • Smoky Mountain Opry - 12 min drive
  • WonderWorks - 13 min drive
  • Hatfield and McCoy Dinner Show - 14 min drive
  • Titanic Museum - 13 min drive
  • The Grand Majestic Theater - 9 min drive
  • Castle Of Chaos - 10 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 50 min drive

About this property

Wilderness at the Smokies - Stone Hill Lodge features a free water park and puts you within a 10-minute walk of Sevierville Convention Center. Guests can hang out at the indoor pool or lazy river, or grab a bite to eat at Hidden Trail Bar and Gril, which is one of 7 restaurants and serves breakfast, lunch, and dinner. There are 3 poolside bars, a fitness center, and in-room conveniences like refrigerators and microwaves. Fellow travelers say good things about the helpful staff and family-friendly amenities.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 234 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Property amenities

Food and drink

  • 7 restaurants
  • 3 bars/lounges
  • 3 poolside bars
  • 2 coffee shops
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Children's menu
  • Pool gate
  • Lifeguard on site

What to do

  • Bowling alley
  • Mini golf
  • Ice skating
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • 2 meeting rooms
  • Conference center (200000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Wedding services
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2008
  • ATM/banking
  • Fitness center
  • 36 holes of golf
  • An indoor pool
  • Seasonal outdoor pool
  • Free water park
  • Arcade/game room
  • Golf clubhouse on site
  • Golf pro shop on site
  • Lazy river
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Hidden Trail Bar and Gril - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Thirsty Miner Restaurant - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Firefly Bar and Grill - This poolside family restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Mountain Marketplace - Onsite coffee shop. Open daily.
Grizzly Grill - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 32.87 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Shuttle service
    • Internet access (may be limited)
    • In-room coffee
    • Parking
    • Housekeeping

Optional extras

  • Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 40.00 (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from April to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Wilderness Smokies Hotel Sevierville
Wilderness Smokies Hotel
Wilderness Smokies Sevierville
Wilderness Smokies
Wilderness At The Smokies Hotel Sevierville
Wilderness Smokies Stone Hill Lodge Sevierville
Wilderness Smokies Stone Hill Lodge
Wilderness Smokies Stone Hill Sevierville
Wilderness Smokies Stone Hill
Wilderness at the Smokies Stone Hill Lodge
Wilderness at the Smokies - Stone Hill Lodge Resort
Wilderness at the Smokies - Stone Hill Lodge Sevierville
Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

Frequently asked questions

Overall score and ratings

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Longer Pool Hours
We loved it! We just wish the water park at our hotel was open to at least 8pm and not 6pm. We also wish the bar could stay open longer.
Jasmine, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Patti, 2-night trip
Verified Hotels.com guest review

8/10 Very good

5-night family trip
Verified Hotels.com guest review

4/10 Fair

Do not depend on the sofa bed for an extra bed
We rented a room with two queen beds and a sofa bed. The pull-out sofa bed was awful. The mattress protector had several holes in it and was threadbare. The mattress springs on the sofa poked through causing pain and inability to sleep. The teenager trying to sleep on the sofa bed did not want to complain so he did not say anything until the next morning. One pack of coffee had already been opened and the carpet needed to be cleaned.
Charlotte, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nina, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

BUGS!
Very disappointed! (1) BUGS- Around 10pm after checking in, we walked into the first room and found a dead cockroach behind the couch as my husband went to plug in a lamp that was unplugged. We calmly went down to talk to guest services and were offered another room. I have never in my life had to ask for another room. I went into the next room- I found 1 dead bug that looked like a cockroach and then went into the bathroom to find a "water bug" as we were informed by the maintenance person who came down to look at the bug. They said it sometimes happens with the rain. We called the desk to inform them again of bugs- we were offered another room. We went into this room to find about 6 LIVING water bugs running around by the door! By that time it was about 12:30am, I was so upset and tired that I just wanted to go to bed. My husband and I decided to go back to the first room as there was only 1 bug that was dead in the room. We were informed that we may be offered compensation for the trouble we went through. WE WERE NEVER OFFERED COMPENSATION, or an APOLOGY, and NO ONE EVEN CONTACTED US DURING OUR STAY! (2) RESORT HIDDEN FEES- I have used Hotels.com for 7 years now with no issues. I am further upset with the hidden resort fee of $32 a day. That would have been fine if I knew ahead of time. But that is ridiculous and rude that the person Laila I talked to inquired about the fee, just stating that it was hidden in the fine print. That isn’t right.
Danielle, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Wonder if other locations are different-free time?
Very disappointing for a resort type stay. Room smelled clean, but with a Clorox type smell. Wooden furniture had abundance of dust bunnies viewable on underside when sitting on couch. The bathroom-even my 10 year old granddaughter commented- was extremely small. Iron and ironing board one of the first things to notice kept on wall in plain sight as you exit room. The TV had purple tint. They did send someone to check- said he couldn’t help. Blamed it on not being able to get replacements. Could have dealt with this if room had not cost so much. The carpet in room and halls was nasty, very old looking. Had loose wrinkles in middle of hallway. The coffee was awful. No where to get any decent coffee in morning time. Starbucks was on site, but never open when we needed. The couch sunk down from overuse. The air conditioner was never constant. You might freeze with it on 74 one minute and burn up with it set on 68 the next. Both faucets at sink leaked to point of keep vanity wet and room smelling musky, yucky. The water park was enjoyed, which is primary reason we booked here. But $5 for a $.75 frozen pop was way to expensive for a family. In our 40 years of family vacations, we were never able to spend as much in earlier years on this type stay. How unfortunate when we are able to pay, only to find out our less expensive stays were just, if not more enjoyable. I could not recommend this site for anyone to stay. One of the best things it had going was a friendly welcoming staff
Jane, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Donald, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyed it very much. Family had a good time. Grandson loved playing in the pools and playing in the arcade. Grandson loved riding the bus to the other area as well. We will be coming back to stay hopefully longer the next time.
Teresa, 2-night family trip
Verified Hotels.com guest review