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All properties in Nur-Sultan, Kazakhstan
1 room, 2 adults

The Ritz-Carlton, Astana

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Rollaway/extra beds (free)
  • Dry cleaning/laundry service
16 Dostyk Street, Nur-Sultan, 010016, Kazakhstan

Luxury hotel with spa, near Singing Fountain
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Rollaway/extra beds (free)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.Jan. 12, 2018
  • Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a…Mar. 31, 2020

The Ritz-Carlton, Astana

from A$269
  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 King Bed, Non Smoking, City View (Club Lounge access)
  • Suite, 1 Bedroom, Non Smoking
  • The Ritz-Carlton Suite
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Club Room, 2 Queen Beds, Non Smoking

What’s around The Ritz-Carlton, Astana

Landmarks

  • Heart of Nur-Sultan
  • Singing Fountain - 10 min walk
  • Kazakhstan Central Concert Hall - 11 min walk
  • Bayterek Tower - 11 min walk
  • Parliament of Kazakhstan - 13 min walk
  • Kazakhstan Ministry of Foreign Affairs - 15 min walk
  • Khan Shatyr - 30 min walk
  • Palace of Peace and Reconciliation - 33 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 23 min drive
  • Astana Railway Station - 21 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 157 rooms
  • This hotel is arranged over 26 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

  • Electric vehicle charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 15070
  • Conference space size (meters) - 1400
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Year Built – 2017
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Netflix
  • Pay movies
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Ritz Carlton Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

The Ritz-Carlton, Astana’s small print

Also known as

  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • Ritz-Carlton Astana
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • The Ritz-Carlton, Astana Hotel Nur-Sultan

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Full breakfast is offered for an extra charge of KZT 15000 per person (approximately)

Pets are allowed for an extra charge of KZT 30000 per pet, per stay

Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Airport shuttle service for children costs KZT 0

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Ritz-Carlton, Astana

  • Does The Ritz-Carlton, Astana offer free cancellation for a full refund?
    Yes, The Ritz-Carlton, Astana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Astana?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Ritz-Carlton, Astana?
    Yes, there's free self parking.
  • Is there a pool at The Ritz-Carlton, Astana?
    Yes, there's an indoor pool.
  • Are pets allowed at The Ritz-Carlton, Astana?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of KZT 30000 per pet, per stay.
  • What are the check-in and check-out times at The Ritz-Carlton, Astana?
    You can check in from 3 PM to 5:30 AM. Check-out time is noon.
  • Are there restaurants at or near The Ritz-Carlton, Astana?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by The Ritz-Carlton, Astana?
    Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.
  • What is there to do near The Ritz-Carlton, Astana?
    Recommended spots to visit include Singing Fountain (10-min walk) and Kazakhstan Central Concert Hall (11-min walk), along with Bayterek Tower (11-min walk) and Parliament of Kazakhstan (13-min walk).

Recent reviews

Exceptional 9.6 From 19 reviews

Exceptional 10.0
Stunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
Ellen, us3 night trip
Exceptional 10.0
Perfect stay
Everything is just excellent!
Nicoleta, gb2 night business trip
Exceptional 10.0
Great Hotel!
The hotel is in a great location and has great facilities that are very well maintained. Spa & gym are fantastic. All staff without exception were friendly. One evening I had a series of problems with dining that were not enjoyable but the next evening the team went out of their way to make up for it - especially Zhazira and her manager in the lobby restaurant. Food in the Selfie restaurant is absolutely superb. Overall a very enjoyable stay.
Ian, sg5 night business trip
Exceptional 10.0
Best hotel ever
Beautiful and everyone was very nice to us.
Raymond, us1 night family trip
Exceptional 10.0
Excellent and super hospitable and kind staff! Very fast service and clean
MARIAM, ie2 night trip
Exceptional 10.0
The best in Astana
Truly an amazing hotel ! The location is central . The service is great . It met all my 5 star expectation . I have been to Astana many times . This is the best hotel.
Tong, us2 night business trip
Fair 4.0
ホテルを通じて車両手配を行なったが、ホテルから伝えられた車両番号、車体の色が全く異なっていた。ビジネスセンターでのコピーが有料。
jp4 night business trip
Exceptional 10.0
ФЕЕРИЧНО
Замечательный отель. Обслуживание на высшем уровне. Очень внимательный и доброжелательный персонал. Уютный и комфортный номер. Удобное месторасположение. Все очень понравилось.
NADIIA, ru1 night business trip
Exceptional 10.0
Hochmodernes Luxus Hotel!
Heinrich, at2 night business trip
Exceptional 10.0
Attentive staff, exceptionnal property; would definitely recommend!
fr1 night business trip

The Ritz-Carlton, Astana

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