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Banyan Tree Puebla

Photo gallery for Banyan Tree Puebla

Front of property
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Deluxe Room, 2 Double Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Banyan Tree Puebla

VIP Access

Banyan Tree Puebla

5.0 star property
Luxury hotel in Puebla Historic Center with 3 restaurants and 2 bars/lounges

9.2/10 Superb

358 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is AU$272
Price available on 6/12/2022
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television

Room options

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 2 min drive
  • Zocalo Square - 3 min drive
  • Angelopolis Commercial Center - 21 min drive
  • Great Pyramid of Cholula - 15 min drive
  • Africam Safari - 41 min drive
  • Val´Quirico - 36 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min walk
  • Airport shuttle (surcharge)


  • Cafe Rentoy - 6 min walk
  • Tarlets Coffee - 7 min walk
  • Casareyna - 8 min walk
  • El Anafre Rojo - 9 min walk
  • Entre Tierras - 9 min walk

About this property

Banyan Tree Puebla

A great choice for a stay in Puebla, Banyan Tree Puebla features a rooftop terrace and offers an airport shuttle (available 24 hours) for MXN 1200 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a 24-hour fitness centre. The comfortable beds and helpful staff get good marks from fellow travellers.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 4 floors


  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*


  • Pets allowed (1 per room, up to 22 lbs)*
  • Restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • On-site valet parking (MXN 220.00 per day)
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–11 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Meeting rooms
  • Conference space (4951 square feet)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms


  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Individually decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Chef
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features


Sense Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.


Pasquinel Bistrot – This restaurant serves breakfast and dinner.
Trattoria Cello-proximame – This theme restaurant only serves dinner. Open daily.
Bar Los Lavaderos – On-site bar. Open selected days.
Rooftop Bar – On-site rooftop bar. Open daily.
Saffron – This theme restaurant specialises in Thai cuisine. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 415 for adults and MXN 415 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1200 per vehicle (one-way)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 July to 31 August:
  • Bar/Lounge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 1000.0 per night


  • Pets are allowed for an extra charge of MXN 1260 per pet, per day


  • Valet parking costs MXN 220.00 per day

Pool, spa, & gym (if applicable)

  • Children under 13 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla offer free cancellation for a full refund?
Yes, Banyan Tree Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Banyan Tree Puebla?
As of 5 Dec 2022, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 6 Dec 2022 start from AU$272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Banyan Tree Puebla?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Banyan Tree Puebla?
Yes, there's an outdoor pool.
Are pets allowed at Banyan Tree Puebla?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per day. Food and water bowls are available.
Is parking offered on site at Banyan Tree Puebla?
Yes. Valet parking costs MXN 220.00 per day.
Is an airport shuttle service offered by Banyan Tree Puebla?
Yes, an airport shuttle is available. The charge is MXN 1200 per vehicle one-way.
What are the check-in and check-out times at Banyan Tree Puebla?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Banyan Tree Puebla and nearby?
Banyan Tree Puebla has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Banyan Tree Puebla?
Yes, there are 3 on-site restaurants, featuring Thai cuisine. Nearby restaurants include Cafe Rentoy (6-min walk), Tarlets Coffee (7-min walk) and Casareyna (8-min walk).
Does Banyan Tree Puebla have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Banyan Tree Puebla like?
Banyan Tree Puebla is in Puebla Historic Center, a short 7-minute walk from Puebla Convention Center and 16 minutes' walk from Zocalo Square. Travellers say that this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Gustavo, 2-night family trip
Verified guest review

10/10 Exceptional

Great service! Great place! We’ll be back :)
Ana Paula, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Maria, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Old Mexican charming - beautifully designed meets High standard Thai Hospitality and a lovely rooftop with a modern vibe. Great Sunday Brunch
Daniel, 1-night trip with friends
Verified guest review

4/10 Fair

Todo bien pero algo que recomendaría es que avisen por cargos extras cuando se ordena . Al final me cobraron muchas cosas demás que nunca me dijeron que cobraban.
Leandro Andres de, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place to stay in a great location. Puebla is a gorgeous city definitely worth a visit!
Philip, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Abe, 2-night trip
Verified Expedia guest review

8/10 Very good

Jesus, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was fine, however the A/C was not working and they had to bring a portable cooler into the room. The cooler helped a little bit only because te room was a little bit warm still. They offered as well to move to another room, but was to late in the night to pack and move because we were leaving the next day. No other offerings were offered.
RAFAEL, 1-night family trip
Verified Expedia guest review

8/10 Very good

Great hotel overall. Location, quality of service, etc. The one weakness is the food. Expensive and not up to par with the surrounding
Alastair, 3-night family trip
Verified guest review