Mercure Paris 9 Pigalle Sacre-Coeur

We were customers at this hotel for four nights during Feb. 28 - March. 4. When we first checked-in, the reception lady was really nice and told us that the desk beside the reception desk has free marshmallow, croissant, and water for us to eat whenever we want. On March 1st, about 10:30pm, we went back to the hotel. We went to sit on the desk with the water and food, and the reception guy there rudely questioned us several times about our room number, we answered him our room number several times. But he still insisted that we cannot stay at the table and rudely ask us to leave immediately! We were just really tired the whole day and finally got back to the hotel to get some water before we were going upstairs to our room, but the reception guy lets us feel like we were some stranger or even some homeless guy that just walked into the hotel for no reason. But we lived there for 4 nights and paid in full, we did not owe anything to the guy. I don't understand why he acts that way and being that rude to us. It makes me feel really uncomfortable. But, excluding the staff that I mentioned above, we met about over a dozen staffs there, all of them were really nice to us, no doubts about that. The hotel, the room, location, A/C, heater, shower, everything was really great! I would definitely consider staying there again, just hope NEVER to see that one staff ever again.

Comfy bed, great shower, polite staff (especially breakfast staff) and room was received clean however the room was very small. We have been stung with small rooms in Paris before and so paid double the rate for nearby hotels for this one as the room pictures suggested it was much bigger. It wasn't and we were pretty annoyed at having paid over €250 for it for 2 nights, plus the city taxes were higher than that on our confirmation. We spoke to hotel staff who said we can be moved the second night if we paid the extra. Not really ideal to move for a short stay or pay extra when we felt we had already paid a premium (similar hotels in the area were nearly half the price). As mentioned, staff were largely friendly, a good breakfast spread but the room was not particularly well cleaned the second day (old cups still in room) and wasn't cleaned until late in the day, but to be fair, we enjoyed a late check out of 12pm which was good so that would push back cleaning times. Located within a 10 min walk of Sacre Couers which is nice, but be warned you are in the middle of a number of sex shops/ shows, etc (hotel shares a wall with the Sexdrome) and the general area has gotten a little seedier than it once was. Sound proofing in the hotel is good though.

My wife and I recently had a 5-night stay at Mercure Paris Pigalle Sacre Coeur. The concierge was friendly and able to answer all of questions thoroughly. The room was somewhat small by US standards but provided plenty if you plan on exploring the city. It might not be best for those looking to spend lots of time in their room. The bathroom was nice but the door was oddly designed and resulted in some water getting on the ground after every shower (easily wiped up with a towel). The room came equipped with a mini-fridge and safe for valuables. The cleaning staff brought fresh towels and made the bed every morning. As far as location is concerned, the hotel is in a great location for adults. It is only a few meters from a metro station so getting around city by public transit is very easy. Further, the hotel is only a 10 minute walk to Sacre Coeur. The area has many adult themed clubs and stores, including the famed Moulin Rouge, so it may not be appropriate for younger children. Overall, I would recommend the Mercure Paris Pigalle Sacre Coeur for any adults that are willing to take 10-15 train rides to get to the more tourist-centric locations (Eiffel Tower, Arc de Triomphe, Louvre, etc.) or those looking for more "adult" experiences.

the wifi here is really slow and poor, which is surprising since this is 2017... its also on a sketchy road, multiple adult stores along the road. however there arent many sketchy people on the streets, at least not in the day/evening but possibly at night. its very close to the metro (pigalle station), however be careful because there are young kids (15-16 yrs old?) who pretend to be metro attendants that help you, but are actually pickpockets. the rooms are fairly clean but they havent given water for the past two days, only the first day we got here. when i asked the reception for water, she told me "relax its just water" and kept repeating (sarcastically) "heres your water"... theres one receptionist lady whos here in the daytime whos really nice, but the rest are average/below average. we got one room with a double bed and another with two twin beds, and they are very small and barely have space to walk. the shower doesnt have a door so the water can easily go all over the floor which is so counterproductive... the rooms dont have a good view, and on a weekend night you can hear all of the people at the restaurant downstairs talking. the pillows arent that comfortable, also found some sand or something in the bed that scratched my elbow and it started bleeding... overall would not come back and would not recommend it.

Hotel was clean, great location, with decent breakfast, small room. Was extremely disappointed in their guest services. Requested directions emailed to me while I was traveling, after learning that they only arrange airport dropoff and not pickup. Called twice, first representative wouldn't listen, only wanted to talk and then told me he was "too busy", finally agreed to email men after finally shutting up enough for me to explain the request fully - never received an email. Second person, took forever to even pull up my reservation, couldn't spell for some reason, finally understood the request, said no problem - also never received an email. Of course at that point, with my time and money wasted on long distance phone calls, I figured it out myself. For the price of the hotel this should never have happened, I've gotten better customer service from youth hostels, let alone a "4*" hotel.