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Willa Excelsior

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Interior entrance
Double Room | Free WiFi
Triple Room | Free WiFi
View from room
Quadruple Room | Free WiFi

Overview of Willa Excelsior

Willa Excelsior

3.0 star property
3-star hotel in Zakopane

8.0/10 Very good

38 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
ul. Grunwaldzka 9, Zakopane, 34-500

Room options

About this area

Getting around

  • Poprad (TAT-Poprad - Tatry) - 86 min drive
  • Kraków (KRK-John Paul II - Balice) - 95 min drive
  • Zakopane Station - 20 min walk
  • Nowy Targ Station - 28 min drive
  • Tatranska Lomnica Station - 57 min drive


  • Trattoria Adamo - 6 min walk
  • Cafe Piano - 6 min walk
  • Owczarnia - 7 min walk
  • Karczma Zapiecek - 7 min walk
  • Dobra Kasza Nasza - 7 min walk

About this property

Willa Excelsior

When visiting Zakopane, Willa Excelsior is a great choice to consider.


English, Polish, Russian, Ukranian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms


  • Check-in time from 3:00 PM until 8:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 8:00 PM
  • The check-in location differs from the property location; to check in, go to Willa Carlton 10 m away
  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (PLN 20 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10 AM
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting room


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Library


  • English
  • Polish
  • Russian
  • Ukranian

Room amenities

Be entertained

  • Flat-screen television

Freshen up

  • Private bathroom
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 2.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 30 for adults and PLN 25 for children


  • Pets are allowed for an extra charge of PLN 50 per pet, per day


  • Self-parking costs PLN 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have lifts.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Willa Excelsior Hotel Zakopane
Willa Excelsior Hotel
Willa Excelsior Zakopane
Willa Excelsior
Willa Excelsior Hotel
Willa Excelsior Zakopane
Willa Excelsior Hotel Zakopane

Frequently asked questions

Is Willa Excelsior currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
How much does it cost to stay at Willa Excelsior?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at Willa Excelsior on 28 Feb 2023 start from AU$83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Willa Excelsior offer free cancellation for a full refund?
Yes, Willa Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Willa Excelsior?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Willa Excelsior?
Yes, cats and dogs are welcome. There's a charge of PLN 50 per pet, per day.
Is parking offered on site at Willa Excelsior?
Yes. Self-parking costs PLN 20 per night.
What are the check-in and check-out times at Willa Excelsior?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 11 AM.
What is there to do at Willa Excelsior and nearby?
Willa Excelsior has a picnic area and a garden.
Are there restaurants at or near Willa Excelsior?
Yes. Nearby restaurants include Trattoria Adamo (6-min walk), Cafe Piano (6-min walk) and Owczarnia (7-min walk).
What's the area around Willa Excelsior like?
Willa Excelsior is a short 6-minute walk from Krupowki Street and 15 minutes' walk from Zakopane Aqua Park.



Very good




Staff & service




Property conditions & facilities




6/10 Good

Just okey for a short stay. One good thing is the location is great.
travellust3, 2-night family trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

6/10 Good

Convenient location, room was nicely heated abd bathroom nicely renovated.
8-night family trip
Verified Expedia guest review

8/10 Very good

Nice willa in the centre of the city, within short walking distance to the Krupówki Street. Very good buffet breakfast with excellent selection of cereals, cheeses, cold cuts, fish, eggs, sausages, salads, breads, crepes, cakes, jams, fruits, etc available in the adjoining Carlton Willa. The only problem was that we had to use the wet towels as they would not dry in the room.
Barbara, 8-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very conveniently located close to the main pedestrian area yet in a very quiet part of the town. Everyone was extremely helpful with all requests we had (form checking in to requesting an iron and more information).
Verified Expedia guest review

10/10 Exceptional

We will be back!
Our rooms were perfect for my wife and son. Everything was within walking distance.The new town park is beautiful and just steps away. Overall...great stay and affordable!
Verified guest review

2/10 Poor

Do. Not. Stay. Here.
Awful. Check-in is next door. Nobody there. A sign says call a Polish mobile number (thanks - please, let me pay for you to do your job). Petulant, rude, young woman comes to desk - I have obviously inconvenienced her by being here. She gives me a key and tells me that if I want breakfast, I have to come over to this building for it. No fear. I've seen the restaurant when I was looking for you. Old. Folk's. Home. Room is terrible. Electrical wires hanging out near door. And from ceiling. And on bathroom floor. Furniture would be rejected by charity shop. Curtains won't close. Staff tell me that someone will come tomorrow to fix them. I leave tomorrow? What about when the sun rises at 0545? They manage to fix it. Which only shows that curtains are 60cm narrower than window. The only thing worse is the rope of human hair in the sink, which won't wash away. Truly awful place.
Verified guest review

6/10 Good

Verified guest review

10/10 Exceptional

Great hospitality!
Staff was exceptionally helpful! Stellar customer service. Great location short walk to the main streets! Will return to this place again.
Verified guest review

8/10 Very good

Enjoyable stay in Zakopane
Great stay. Accommodation is in a good location close to the main road where everything happens. Easy to find.
Verified guest review