Phi Phi Long Beach Resort & Villa

Great location. Great resort. Great breakfast every morning. I’d come back without question.

I'm not the type to complain to a hotel or leave a review but in this case I had to. You can't beat the location, right on the beach, but I wish I had considered other accommodation options. For the price, I expected more. When we arrived we were informed that our room had been upgraded to a suite only to find that the double bed we required was simply two uneven and hard twin beds pushed together. When we complained about this they simply added an additional comforter for padding. Additionally, there was a large puddle in front of the bathroom sink when the receptionist showed us to our room. When I brought it to her attention, she simply suggested that the sink was leaking (obviously!) and left us there with a partially flooded bathroom. The least she could have done is sent someone to clean it up. A bit of comic relief was when a large monkey snuck into our room through the open balcony door. My own fault but once the monkey finally left we got a good laugh out of how ridiculous our situation was. This all aside we enjoyed our stay because of the proximity to the beach but I will not be staying here when I return.

I arrived to a broken pool,safe and no power in room. The manager said alot of promises and none were kept not even a cup of rice to make up for all the problems. Screaming kids next door and staff overwhelmed at dinner. There was 1 waiter for 20 tables on Valentines day. Many guests upset and right to be. I ate next door at paradise resort. Staff so friendly there. THe staff at long beach resort made no effort to book any ferrys or even assist other to say its on internet. The wifi was so slow i could not even get a email out. I booked that at paradise also. The pool is ancient and dirty. They have good view but I saw so many unwashed dishes laying around. The breakfast chef had a long line because he only had one tiny skillet size of desert plate. Just terrible experience there all around. Worst hotel in phi phi dont go there go next door. They dont clean your room either when your staying there.

Long Beach on Phi Phi is stunning, a real tropical paradise. The location of the hotel is excellent however during our stay there were several issues. 1. Boat transfer promised via email but didn’t happen. 2. Beds are very uncomfortable 3. Breakfast staff were rude (refused to let me have a banana of all things!) 4. Bed was made but sheets weren’t changed on several occasions 5. Bathroom wasn’t cleaned daily 6. General wear and tear, however for the price the rooms should be of a higher standard. 7. Water in taps and toilet a yellow color on last day of stay. 8. Black mold on chair. 9. New towels did not smell fresh... basically avoid this place there are far nicer options on long beach.

I loved the hotel, the service and the food. If I returned I would stay in the same room.