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All properties in Bergneustadt, North Rhine-Westphalia, Germany
1 room, 2 adults


4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Am Räschen 2, Bergneustadt, 51702, Germany

4-star hotel in Bergneustadt with indoor pool and restaurant
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room…Aug. 2, 2019
  • Lovely views from the room and restaurant. Staff very friendly and check in was quick and…May 28, 2018


from A$138
  • Standard Single Room
  • Standard Double Room
  • Comfort Double Room, Park View
  • Comfort Triple Room

What’s around PHÖNIX Hotel


  • Bergisches Land Nature Park - 1 min walk
  • Aggertalsperre - 24 min walk
  • Lieberhausen Church - 3 mi / 4.9 km
  • Gumbala Water Park - 4.6 mi / 7.4 km
  • Eckenhagen Monkey and Bird Park - 4.8 mi / 7.8 km
  • Monte Mare Reichshof-Eckenhagen - 5 mi / 8 km
  • Rothaar Mountains Nature Park - 5.2 mi / 8.4 km
  • Vogteihaus - 5.3 mi / 8.5 km

Getting around

  • Cologne - Bonn Airport (CGN) - 44 min drive
  • Gummersbach Dieringhausen Station - 14 min drive
  • Meinerzhagen Station - 15 min drive
  • Gummersbach Station - 16 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets allowed*

  • Food and water bowls available


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle*


  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
  • Playground on site
Working away
  • Meeting rooms
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • German
  • Polish
  • Russian
  • Turkish

In the room

Home comforts
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 20-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, body treatments, and manicures and pedicures.


Panorama Restaurant - This restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

PHÖNIX Hotel’s small print

Also known as

  • PHÖNIX Hotel Bergneustadt
  • PHÖNIX Bergneustadt
  • PHÖNIX Hotel Hotel
  • PHÖNIX Hotel Bergneustadt
  • PHÖNIX Hotel Hotel Bergneustadt


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property accepts credit cards and debit cards. Cash is not accepted. 

Optional extras

Pets are allowed for an extra charge of EUR 10 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for PHÖNIX Hotel

  • Does PHÖNIX Hotel offer free cancellation for a full refund?
    Yes, PHÖNIX Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at PHÖNIX Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at PHÖNIX Hotel?
    Yes, there's free valet parking.
  • Is there a pool at PHÖNIX Hotel?
    Yes, there's an indoor pool.
  • Are pets allowed at PHÖNIX Hotel?
    Yes, pets are welcome. There's a charge of EUR 10 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at PHÖNIX Hotel?
    You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
  • Are there restaurants at or near PHÖNIX Hotel?
    Yes, Panorama Restaurant offers alfresco dining and regional cuisine. Nearby restaurants include Schwarzenberger Hof (2.6 mi), Im Holsteiner Fährhaus (3.8 mi), and Shanghai (4.9 mi).
  • Is airport shuttle service offered by PHÖNIX Hotel?
    Yes, an airport shuttle is available.

Recent reviews

Very good 8.2 From 47 reviews

Very good 8.0
Really helpful staff,clean and friendly hotel
Vernon, gb4 night family trip
Very good 8.0
Gutes Restaurant, ruhige Zimmer
Tobias, de1 night business trip
Exceptional 10.0
Sehr nette Leute. Ruhiger Ort : )
MIN GU, kr7 night business trip
Very good 8.0
Trevligt Hotel med bra service. Plus för möjlighet att ladda elbil.
se1 night business trip
Very good 8.0
Preis Leistung gut! Saubere Zimmer! Einziges Manko: keine Klimaanlage im Zimmer! Frühstück war ok!
Thomas, de1 night romance trip
Very good 8.0
sehr angenehmes Hotel freundliches Personal, gutes Frühstück und schnelles W-LAN Check in und out schnell und unkompliziert Wellnessbereich sauber und schönes kleines Schwimmbad
rolf, de2 night business trip
Very good 8.0
schönes Haus mit ansprechendem Wellnessbereich, nette, aufmerksame Mitarbeiter.
de2 night trip with friends
Very good 8.0
Preis / Leistung ist aber voll in Ordnung.
Alles in bester Ordnung. Nur der morgendliche Kaffe war ein kleiner Wermutstropfen. Zum Glück hatten wir wie immer unsere Espresso-Maschine dabei! ;-) Für ein Hotel in dieser Preisklasse ist der Wellnessbereich hervorragend.
Lothar, ch2 night romance trip
Good 6.0
Unser Zimmer lag im 1.OG. Zimmergröße und Einrichtung verdienen ein "gut bis sehr gut". Leider unangenehm hellhörig, besonders sehr laute Geräusche vom Flur durch Wäschewagen vom Houskeeping. Frühstück "übersvhaubar"
de1 night romance trip
Very good 8.0
Nice hotel in Bergneustadt
Room was clean and spacious. Nice view over rooftops and breakfast was good with many choices.
Jari, se1 night business trip