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All properties in Kantenah, Quintana Roo, Mexico

El Dorado Seaside Suites by Karisma - Adults only

Adults-only beachfront property with spa, near Xpu-ha Beach

  • Free WiFi and free parking

Image gallery

  •  Oceanfront Honeymoon Suite  - Terrace/Patio
  •  Oceanfront Honeymoon Suite  - Terrace/Patio
  • Beach
  • Beach
  •  Oceanfront Honeymoon Suite  - Terrace/Patio
Oceanfront Honeymoon Suite - Terrace/Patio. Image 1 of 58.
1 / 58 Oceanfront Honeymoon Suite - Terrace/Patio
Km 95 Carretera Cancún - Tulum Kantenah, Kantenah, 77710, QROO, Mexico
9.2.Superb.
  • Loved the resort, only thing I dislike was that I did not get the room I paid for, do not…

    Feb. 13, 2021

  • Great view, the hotel was clean and the staff was very friendly. Food was good as well.

    Dec. 12, 2020

See all 21 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 19 guestrooms
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • Full-service spa
  • 5 outdoor pools

What’s around

  • On the beach
  • Xpu-ha Beach - 38 min walk
  • Cenote Cristalino - 2.9 mi / 4.6 km
  • Puerto Aventuras Marina - 5 mi / 8.1 km
  • Oasis Beach - 5.5 mi / 8.9 km
  • Akumal Beach - 8.6 mi / 13.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Oceanfront Swim Up Suite
  • Oceanfront Pool Swim Up Suite
  • Oceanfront Honeymoon Suite

What’s around

Landmarks

  • On the beach
  • Xpu-ha Beach - 38 min walk
  • Cenote Cristalino - 2.9 mi / 4.6 km
  • Puerto Aventuras Marina - 5 mi / 8.1 km
  • Oasis Beach - 5.5 mi / 8.9 km
  • Akumal Beach - 8.6 mi / 13.9 km
  • Half Moon Bay - 9.7 mi / 15.5 km
  • Yal-ku Lagoon - 9.9 mi / 15.9 km
  • Riviera Maya Golf Club - 10.1 mi / 16.2 km
  • Xel-Há Park - 14.3 mi / 23 km

Getting around

  • Cancun Intl. Airport (CUN) - 73 min drive
  • Area shuttle (surcharge)
map
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Km 95 Carretera Cancún - Tulum Kantenah, Kantenah, 77710, QROO, Mexico

At a glance

Size

  • 19 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking

Other information

  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 5
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Pool sunloungers
  • Health club
  • Pool umbrellas

Working away

  • Conference space
  • Conference space size (feet) - 7998
  • Conference space size (meters) - 743
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • In-room massage available
  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Náay Spa Royal has 8 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Seaside Market - This restaurant specializes in international cuisine and serves breakfast and dinner.

La Carreta - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Culinarium - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.

Mia Casa - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Klay Talay - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • El Dorado Seaside Suites Karisma Adults Resort Kantenah
  • El Dorado Seaside Suites by Karisma - Adults only Kantenah
  • El Dorado Seaside Suites by Karisma Adults only Todo Incluido
  • El Dorado Seaside Suites by Karisma Adults only
  • El Dorado Seaside Suites by Karisma Adults only Todo Incluido
  • El Dorado Seaside Suites Karisma Adults Kantenah
  • El Dorado Seaside Suites Karisma Adults
  • El Dorado Seaside Suites Karisma Adults Todo Incluido Kantenah
  • El Dorado Seaside Suites Karisma Adults Todo Incluido
  • El Dorado Seaside Suites by Karisma Adults only

*See fees & policies for additional details or extra charges

FAQs

  • Yes, El Dorado Seaside Suites by Karisma - Adults only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 5 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Bloved Lounge & Restaurant (2.1 mi), Royal Grill (2.3 mi), and Paparazzi (5.1 mi).
  • Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. El Dorado Seaside Suites by Karisma - Adults only also has 2 swim-up bars, 3 poolside bars, and a health club, as well as private indoor hot tubs and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Excelente Servicio por parte de TODO el equipo

    El nivel de servicio por parte de todo el personal es mucho más que excelente. Desde la bienvenida durante el check-In y cada paso que den por el resort tendrán una de las mejores experiencias. Definitivamente la gente que trabaja en el hotel hacen que la estadía sea de lo más agradable. Siempre todos están pendientes de lo que necesites, confirman que todo esté bien. Puedo decir que es el hotel con la mejor calidez en el servicio. ¡Muchas felicidades!

    Jimena, 4 night trip, Dec. 8, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Buen servicio pero.......

    Los empleados en general muy buena atención pero SIEMPRE LE DAN MÁS PREFERENCIA A LOS EXTRANJEROS EN RESTAURANTES Y EN LA PLAYA. ESO ESTÁ PÉSIMO. JOAQUINA MUY BUEN SERVICIO EN PLAYA. GENARO PÉSIMO SERVICIO EN RESTAURANTES. Tanto en seaside market como en BEACH BBQ siempre atienden primero a los extranjeros aún cuando habíamos llegado antes nosotros. La verdad no recomendaría este hotel para los nacionales, se ve que solo quieren tener huéspedes extranjeros. Lastima que esto ocurra en nuestro propio país

    Luis, 4 night trip, Dec. 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    We loved almost everything about the place and the staff. The choices of food and beverage were great at the Asian and Italian restaurants. However we did not care for the quality of the food at the Pub. We booked the honeymoon suite for our anniversary and other than it being in the 6th floor amd the bed being smaller there was zero difference. We did not receive anything special, no flowers, no notes and no welcome. And this is our second stay in a row , the last being in June, where there has been no turn down service. Very disappointed in that.

    3 night romance trip, Nov. 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lo que mas me gusto de este hotel, fue el servicio y la atención del personal, muchas gracias, fue muy placentero estar con ustedes

    5 night family trip, Feb. 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    De los mejores hoteles en la Riviera Maya...al ser un hotel tan grande y en tiempos de Pandemia; habian poco huespedes y se disfrutaba de una paz y relajación total - sólo adultos. Las instalaciones increibles y el servicio de todos es fenomenal, la comida es TOP TOP. Me ayudaron a arreglar una cena romantica privada para proponer matrimonio. Tuvimos una de las mejores categorias y hermosa vista en la habitación, tal cual en las fotos. Lo único negativo es que las piscinas afuera de las habitaciones son demasiado frías al igual que la principal, era imposible disfrutarlas y es una lástima porque las vistas son increíbles. No tiene playa directa pero en su 2da propiedad sí y es comodo llegar en los carros. Relación calidad - precio muy bien.

    1 night romance trip, Feb. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Recomendable

    Excelente comida

    Rafael, 2 night trip, Jan. 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El lugar es perfecto , la vista del amanecer está increíble ,la comida esta exquisita literal cada restaurante merece el título de Gourmet pero si hay una razón en específico por la cual regresaría sería por la atención del personal del hotel que es excelente, en especial Las siguientes personas: Claudia e Iván fueron mis concierge personales, Francisco nos recibió en el Lobby y manejaba el Shuttle siempre recordó el apellido de mi familia, Fernando en driftwood fue nuestro mesero que hasta recordó una de mis frases, En el SPA Marco en recepción Miriam en la sección de hidroterapia y nuestras masajistas Ana y Karen nos hicieron sentir muy apreciados en la playa y Dora y Cinthya en el edificio del spa nos dieron un masaje muy relajante. Y por último para cerrar con broche de oro en nuestro último día nuestra cena en el Klay Talay nuestro mesero Marcial en su conversación se dio cuenta que era nuestra cena de despedida y el y el Chef nos hicieron un postre especial y lo decoraron la la frase feliz viaje. En resumen te hacen sentir tan único no como alguien más del montón de vacacionistas. Gracias.

    FamSoto, 4 night family trip, Nov. 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente la atención de los empleados!!

    KARINA, 3 night trip, Nov. 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    La Tranquilidad de las instalaciones

    2 night romance trip, Nov. 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Súper bonito y cómodo, lo único malo es que todos los restaurants estaba cerrados en el edificio de donde estábamos, no se si sería por temporada o siempre es así pero teníamos que caminar al otro hotel a cenar o buscar bares abiertos, también hubo 2 días que no surtieron nuestro mini bar y teníamos que llamar para que lo surtieran, en cuanto a comidas estaban muy ricas y atención del personal de hotel muy bien, todos súper amables y atentos.

    Susana, 3 night trip, Jan. 11, 2019

    Verified Expedia guest review

See all 21 reviews