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ibis Mackay

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Exterior
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of ibis Mackay

UNESCO Sustainable Travel Pledge

ibis Mackay

4-star property
4-star hotel in South Mackay with outdoor pool and restaurant

8.8/10 Fabulous

370 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

Room options

About this area

What's nearby

  • In South Mackay
  • Great Barrier Reef - 1 min drive

Getting around

  • Mackay, QLD (MKY) - 1 min drive
  • Mackay Station - 4 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 28 min drive

Restaurants

  • Romeo & Juliet's Restaurant - 6 min drive
  • Vella's Fish Bar - 7 min drive
  • Ban-na - 7 min drive
  • Woodman's Axe - 7 min drive
  • Zambrero - 7 min drive

About this property

ibis Mackay

A great choice for a stay in Mackay, ibis Mackay is only 0.4 mi (0.6 km) from the airport. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this upmarket hotel include a fitness centre, a snack bar/deli and a terrace. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's menu

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2015
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • LED television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

TurBARlence – This pub specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 11 and AUD 25 for adults, and AUD 11 and AUD 25 for children (approximately)
  • Late checkout can be arranged for an extra charge of AUD 60 (subject to availability)

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay offer free cancellation for a full refund?
Yes, ibis Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at ibis Mackay?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at ibis Mackay on 25 Feb 2023 start from AU$100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at ibis Mackay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at ibis Mackay?
Yes, there's an outdoor pool.
Are pets allowed at ibis Mackay?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at ibis Mackay?
Yes, there's free self parking.
What are the check-in and check-out times at ibis Mackay?
You can check in from 2:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge of AUD 60 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at ibis Mackay and nearby?
Ibis Mackay has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near ibis Mackay?
Yes, TurBARlence offers al fresco dining and Modern European cuisine. Nearby restaurants include Romeo & Juliet's Restaurant (3.1 mi), Vella's Fish Bar (3.4 mi) and Ban-na (3.6 mi).
What's the area around ibis Mackay like?
Ibis Mackay is in South Mackay, a short 1-minute walk from Great Barrier Reef.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Richard, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent and convenient to the airport
Stayed for the night due to the local right next to airport, had an early flight the next morning. Was very happy with the hotel and was definitely the best accommodation I stayed in during my 2wk trip.
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Helen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wendy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Room was not clean changed rooms how do hotels get away with this with covid and is an airport hotel shame on ibis
Kelly, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The receptionist was so lovely and efficient, the food was amazing and the King size bed was so comfortable. Thanks for having us!!!
Skye, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bernard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
I love staying here, The beds are great and rooms always clean .. Front desk staff always very helpful..
Robyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gelsomina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, just what I needed to be close to airport.
Bernadette, 1-night trip
Verified Hotels.com guest review