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ibis Mackay

4.0 star property
Mackay hotel with outdoor pool and restaurant

Choose dates to view prices

In South Mackay, ibis Mackay offers a serene retreat with a garden and outdoor pool. Enjoy al fresco dining at TurBARlence restaurant or relax in the sun loungers by the pool. Stay connected with free in-room WiFi and unwind at the bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free Wi-Fi
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is AU$143
includes taxes & fees
10 Apr - 11 Apr

Why we love this property

Culinary delights galore
Savour modern European dishes with outdoor seating. The cafe, bar, and breakfast buffet offer diverse options, including vegan and vegetarian choices.
Rest like royalty
Premium bedding cradles guests in comfort. Blackout drapes ensure deep slumber. 24-hour room service satisfies midnight cravings.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(47 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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8.8 out of 10, Excellent, 726 reviews
The price is AU$127
includes taxes & fees
12 Apr - 13 Apr
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About the area

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

What's nearby

  • BB Print Stadium - 5 min drive - 1.9 km
  • Harrup Park - 6 min drive - 2.2 km
  • Ooralea Racecourse - 6 min drive - 3.7 km
  • Mackay Regional Botanic Gardens - 6 min drive - 3.3 km
  • Great Barrier Reef Arena - 7 min drive - 3.0 km

Getting around

  • Mackay, QLD (MKY) - 3 min drive
  • Mackay Station - 4 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 22 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪KFC - ‬6 min drive
  • ‪BP - ‬8 min drive
  • ‪Subway - ‬6 min drive

About this property

ibis Mackay

Enjoy your visit to Mackay with a stay at ibis Mackay. After visiting the fitness centre for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features include an outdoor pool, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and airport.

At a glance

DONE

Hotel size

    • 152 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.4 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Pool table

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LED television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

TurBARlence – This pub specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Ecotourism Australia Sustainable Tourism – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 11 to 25 for adults and AUD 11 to 25 for children
  • Late checkout can be arranged for an extra charge of AUD 60 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 per cent

Parking

  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay offer free cancellation for a full refund?

Yes, ibis Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ibis Mackay?

Yes, there's an outdoor pool.

Are pets allowed at ibis Mackay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ibis Mackay?

Yes, there's free self parking.

What are the check-in and check-out times at ibis Mackay?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 10 AM. Late check-out is available for a charge of AUD 60 (subject to availability). Contactless social distancing and check-out are available.

What is there to do at ibis Mackay and nearby?

Ibis Mackay has an outdoor pool and a fitness centre, as well as a garden.

Are there restaurants at or near ibis Mackay?

Yes, TurBARlence offers al fresco dining and Modern European cuisine.

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Reviews

ibis Mackay Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant served tasty food and had a nice dining and bar area. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Airport
Service staff
Shower
Restaurant
Food
Amenities
Toilet
Bathroom
Water

Reviews

10/10 Exceptional

Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Tania, 1-night trip

10/10 Exceptional

Staff were very courteous and the hotel was clean and cool.
Karla, 1-night trip

10/10 Exceptional

Room was spotless, no noise from other guests or outside of the hotel.
Michael, 1-night trip

8/10 Very good

Room was clean.
Vinaisi, 1-night trip

10/10 Exceptional

The room was very comfortable and suited my needs perfectly.
June, 1-night trip

10/10 Exceptional

Everything was good
Mahmood, 2-night trip

10/10 Exceptional

Nice stay
Daniel, 1-night trip

8/10 Very good

Quality restaurant choices. Delicious dinner.
Enda, 1-night trip

8/10 Very good

Room was clean, sadly I was separated from my wife and child as we were unable to get adjoining rooms.
ColinParawan, 1-night trip

10/10 Exceptional

Great
Michael, 1-night trip

8/10 Very good

Lovely place to stay
Louise, 2-night trip

10/10 Exceptional

Stopped here for an overnighter and it was great.
Cassandra, 1-night trip

10/10 Exceptional

Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Paul, 1-night trip

10/10 Exceptional

Great hotel

10/10 Exceptional

Great location, just what I needed to be close to airport.
Bernadette, 1-night trip

10/10 Exceptional

The staff were fantastic and the room was very comfortable and clean.
Troy, 1-night trip

10/10 Exceptional

Great
Kyia, 1-night trip

10/10 Exceptional

Great food
Timothy, 1-night trip

10/10 Exceptional

Great place when traveling
Ann-Jay, 1-night trip

10/10 Exceptional

I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
Timothy, 2-night trip

8/10 Very good

Nice place

Great staff, very accommodating and helpful, really appreciate that. Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be. Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure. Overall I really enjoyed my stay there.
Michelle, 1-night trip

10/10 Exceptional

Thankyou for our awesome stay ,your team was amazing with your hospitality and our meals where done to Perfection.
Vanessa, 3-night trip

10/10 Exceptional

Very quiet, easy access to airport and great meals: room service or restaurant downstairs.
Emilie-Jain, 1-night trip

10/10 Exceptional

It is great having a hotel right next to the airport, cheery staff and a goo diversity of food.

10/10 Exceptional

Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Glenn, 1-night trip