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All properties in Playa del Carmen, Quintana Roo, Mexico

El Dorado Maroma by Karisma - Adults only

Adults-only beachfront property with spa, near Maroma Beach

  • Free WiFi and free parking

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Carretera Cancún – Tulum, Km 55.3, Playa del Carmen, 77710, QROO, Mexico
8.6.Fabulous.
See all 12 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays72 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 157 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On the beach
  • Maroma Beach - 1 min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Quinta Avenida - 9.7 mi / 15.7 km
  • Plaza Las Americas - 11 mi / 17.7 km
  • Mamitas Beach Club - 11.3 mi / 18.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Mi Hotelito BeachFront Suite
  • Honeymoon Suite
  • Private Pool Suite
  • Swim Up Suite
  • Junior Suite

What’s around

Landmarks

  • On the beach
  • Maroma Beach - 1 min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Quinta Avenida - 9.7 mi / 15.7 km
  • Plaza Las Americas - 11 mi / 17.7 km
  • Mamitas Beach Club - 11.3 mi / 18.2 km
  • Playa del Carmen Main Beach - 11.3 mi / 18.2 km
  • Central Square - 11.7 mi / 18.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Area shuttle (surcharge)
map
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Carretera Cancún – Tulum, Km 55.3, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 157 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • 24-hour room service

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Pool sunloungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Snorkelling on site
  • Yoga classes/instruction on site
  • Nightclub
  • Beach towels
  • Pool umbrellas
  • Sauna

Working away

  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
  • DVD player

Stay connected

  • Free WiFi
  • Free international calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Naay Spa Royal has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Caribean Grill Restaurant - This fine-dining restaurant specializes in Caribbean cuisine and serves dinner only.

México Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Kioko - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Mio Cucina Italiana - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Lima Limon - This fine-dining restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. Open select days.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • El Dorado Maroma Karisma Adults All Inclusive
  • El Dorado Maroma by Karisma Adults only Todo Incluido
  • El Dorado Maroma by Karisma - Adults only Playa del Carmen
  • El Dorado Maroma by Karisma - Adults only All-inclusive property
  • El Dorado Karisma Adults All Inclusive
  • El Dorado Maroma Karisma Adults All Inclusive
  • El Dorado Maroma Karisma Adults Todo Incluido
  • Dorado oma Karisma Adults Tod
  • El Dorado Maroma by Karisma Adults only

*See fees & policies for additional details or extra charges

FAQs

  • Yes, El Dorado Maroma by Karisma - Adults only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 7 onsite restaurants, featuring Caribbean cuisine. Nearby restaurants include Burger Stop (3.2 mi), Hacienda Amarte Maroma (5.6 mi), and Blue Fish (6 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. El Dorado Maroma by Karisma - Adults only also has 2 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a fitness center, and a picnic area.
8.6.Fabulous.
  • 10.0.Exceptional

    Excelente para parejas

    ¡La mejor experiencia! Personal atento, amable y todo el tiempo buscando resolver las necesidades de los huéspedes.

    4 night trip, Feb. 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    3 STAR HOTEL AT THE MOST

    MUY MAL SERVICIO , hotel de 3 estrellas maximo, comida standard , check in MUY lento. Personal indiferente!

    Liliana, 3 night trip, Feb. 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fue una excelente estancia, desafortunadamente por el tema de la contingencia no se pudo aprovechar el hotel al máximo, sin embargo el personal hizo todo lo posible por atendernos de la mejor manera.

    jose alberto, 2 night trip, Jan. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Estuvo muy muy bien todo incluso después de dos huracanes, todo el personal se esmeró en hacer nuestra estancia lo mejor posible. Los meseros Juan y Betzabe excelentes así como en el bar Carlos muy atento

    Laura, 7 night trip, Oct. 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente opción

    Muy recomendable, la habitación grande, cómoda y limpia.; con jacuzzi, regadera extra al aire libre, alberca y vista al mar. La playa muy bonita y grande, poco sargazo y lo quitan frecuentemente. Instalaciones del Hotel muy buenas, 3 albercas al menos, distintos restaurantes, por pandemia y baja ocupación, abrían únicamente 2 restaurantes por día mas 2 que dan servicio a las albercas principales más servicio a la habitación 24 horas, suficiente para los huéspedes. Trato del personal super amable, mi percepción es que no había personal completo, pues el servicio no era tan rápido. Lo recomendaría y regresaría.

    4 night trip, Oct. 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Un paraíso en el paraiso

    El hotel está en un paraje hermoso, la naturaleza, manglares, playa y demás lo hacen un paraíso. El servicio es muy detallista y atento con el huésped, Alex, Stefaní y Elizabeth de concierge están al pendiente de todo. Miguel tiene unos restaurantes espectaculares que no suelen verse en un concepto todo incluido, por la calidad de ingredientes, recetas, presentación y servicio. Recién paso un huracán la semana pasada por lo que aún había algunas áreas en restauración, lo cual fue admirable por lo rápido que se recuperaron. Por cierto, Grisel y Natalia, del equipo de animación, son súper amigables y hacen tu estancia más placentera. Definitivamente lo recomiendo!

    Jose Antonio, 4 night trip, Oct. 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    La playa es preciosa. Instalaciones que cubren bien para un todo incluido para adultos. Los chicos que dan servicio se esmeran . Muy tranquilo

    GustavoRamirez, 2 night family trip, Sep. 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo me gusto y el lugar esta hermoso el personal super amable la comida deliciosa no tengo queja de nada. muchas felicidades.

    5 night romance trip, Oct. 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente servicio y calidad, personal muy amable y siempre a disposición, un lugar muy tranquilo para vacacionar

    5 night romance trip, Sep. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Lista para volver

    La pasamos muy bien! Todo el personal súper amable !!

    2 night romance trip, Jun. 14, 2019

    Verified Hotels.com guest review

See all 12 reviews