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Grand Hotel

Photo gallery for Grand Hotel

Property entrance
Indoor pool, outdoor pool
Suite | Premium bedding, minibar, in-room safe, desk
View from room
Deluxe Double Room, 1 Bedroom, Accessible, Hill View | Premium bedding, minibar, in-room safe, desk

Overview of Grand Hotel

Grand Hotel

4-star property
4-star hotel in Nuwara Eliya with 3 restaurants and spa

8.6/10 Fabulous

143 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Bathtub
Map
Grand Hotel Rd, Nuwara Eliya, 22200

Room options

About this area

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 167 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Grand Thai - 2 min walk
  • Araliya City Food Court - 3 min walk
  • Grand Dewasiri Seafood Restaurant - 4 min walk
  • Hela Bojun Hala - 7 min walk
  • Themparadu - 8 min walk

About this property

Grand Hotel

A great choice for a stay in Nuwara Eliya, Grand Hotel features an airport shuttle. Guests can be pampered with spa services at the spa, and Grand Indian, one of 3 restaurants, serves Indian cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include an indoor pool, an outdoor pool and a bar/lounge. The pool and helpful staff get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 154 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Playground

What to do

  • Golfing nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Grand Spa has 3 treatment rooms, including rooms for couples. The spa is open daily.

Dining

Grand Indian – This restaurant specialises in Indian cuisine and serves lunch and dinner.
Grand Thai – This restaurant specialises in Thai cuisine and serves lunch and dinner. Open daily.
Magnolia – This restaurant specialises in international cuisine. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 10.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

Does Grand Hotel offer free cancellation for a full refund?
Yes, Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hotel?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at Grand Hotel on 2 Mar 2023 start from AU$311, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Grand Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grand Hotel?
You can check in from 2 PM - midnight. Check-out time is 11 AM.
What is there to do at Grand Hotel and nearby?
Grand Hotel has a spa, an outdoor pool and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Grand Hotel?
Yes, there are 3 on-site restaurants, featuring Indian cuisine. Nearby restaurants include Araliya City Food Court (3-min walk), Grand Dewasiri Seafood Restaurant (4-min walk) and Hela Bojun Hala (7-min walk).
What's the area around Grand Hotel like?
Grand Hotel is a short 5-minute walk from Victoria Park and 9 minutes' walk from Nuwara Eliya Golf Club.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.5/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Celestina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ismar, 1-night trip
Verified Hotels.com guest review

2/10 Poor

We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Kamani, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Priyanthi, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Timothy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicklas Møller, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Somchai, 4-night trip
Verified Hotels.com guest review