Guests
All properties in Jerusalem, Jerusalem District, Israel

Orient by Isrotel exclusive

Luxury hotel with spa, near Al-Aqsa Mosque

  • Free WiFi
From
A$376

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Indoor Pool
  • Colony Room - Living Room
  • Outdoor Pool
Outdoor Pool. Image 1 of 47.
1 / 47Outdoor Pool
3 Emek Refaim St, Jerusalem, 91999, Israel
8.8.Fabulous.
  • Didn’t like the fact they put me in a room that had loud music playing all night . The…

    Jul. 18, 2019

  • The staff were excellent, particularly Danit the Breakfast Manager and Eliya, who was a…

    Mar. 9, 2019

See all 241 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Quiet
Dining options
Convenient
  • Free WiFi
  • Parking available
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 243 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Emek Refaim
  • Jaffa Gate - 17 min walk
  • Church of the Holy Sepulchre - 22 min walk
  • Ben Yehuda Street - 23 min walk
  • Western Wall - 25 min walk
  • City of David - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room
  • Orient Garden Room
  • Orient Colony View Room
  • Orient City View Room
  • Colony Room
  • Family Room, 1 Bedroom
  • Orient Suite
  • Orient City View Suite

What’s around

Landmarks

  • In Emek Refaim
  • Jaffa Gate - 17 min walk
  • Church of the Holy Sepulchre - 22 min walk
  • Ben Yehuda Street - 23 min walk
  • Western Wall - 25 min walk
  • City of David - 25 min walk
  • Al-Aqsa Mosque - 26 min walk
  • Dome of the Rock - 27 min walk
  • Damascus Gate - 28 min walk
  • Temple Mount - 32 min walk
  • Mount of Olives - 33 min walk

Getting around

  • Ben Gurion Airport (TLV) - 59 min drive
  • Jerusalem Malha Station - 20 min drive
  • Jerusalem Biblical Zoo Station - 21 min drive
  • Jerusalem (JRS-Malha Railway Station) - 21 min drive
map
See on map
3 Emek Refaim St, Jerusalem, 91999, Israel

At a glance

Hotel size

  • This hotel has 243 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 15 per day)
  • Onsite valet parking (USD 30 per day)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of indoor pools - 1
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Pool umbrellas
  • Sauna

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7535
  • Conference space size (meters) - 700
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built – 2017
  • Lift
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • Arabic
  • English
  • French
  • Hebrew
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • All citizens of Israel may be charged the national value-added tax

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 35 for adults and USD 35 for children (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 15 per day
  • Valet parking costs USD 30 per day

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from April to November
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Orient Jerusalem
  • Orient Hotel Jerusalem
  • Orient by Isrotel exclusive Hotel
  • Orient by Isrotel exclusive Jerusalem
  • Orient by Isrotel exclusive Hotel Jerusalem

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Orient by Isrotel exclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15 per day. Valet parking costs USD 30 per day.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include Adom (3-min walk), Coffee Mill (4-min walk), and Pompidou (5-min walk).
  • Orient by Isrotel exclusive has a spa and a seasonal outdoor pool, as well as a steam room.
8.8.Fabulous.
  • 10.0.Exceptional

    Wonderful stay, beautiful hotel, luxurious rooms and amenities. Great pool, spa and gym. Breakfast and Friday night Shabbat dinner was incredible with amazing array of beautifully prepared choices.

    Raphael, 3 night trip, Dec. 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    great hotel - good location

    MAYTAL, 1 night trip, Dec. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous stay

    Amazing, beautiful hotel. Every detail was thought of.

    Dov, 1 night trip, Dec. 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    אל תבזבזו זמן על קריאת ביקורות.תזמינו.תענוג

    אירוח מוקפד.ירידה לפרטים.נקי מאוד.צוות זמין כל הזמן .מחיר לא נמוך אבל יש תמורה מלאה רמה אירופאית בלב ירושלים

    Eyal, 1 night trip, Nov. 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Service in the dining room was very slow. You should put a pot of coffee on every table of the pp who want coffee so that we don’t have to wait for every cup of coffee in the morning when you’re trying to get ready to go on your tours takes too long before putting them on the table. Also the person in the front door that gets the taxi should be able to order a taxi not that you have go back I. And wait for the front desk to order the cab.

    perla, 3 night family trip, Nov. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful

    Beatrice, 1 night business trip, Nov. 8, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    מאכזב עד דמעות

    היה נורא מאכזב!! חגגתי יום הולדת לבעלי ומראש הזמנתי חבילת בלונים בהפתעה לחודש. תיאמתי מראש ואפילו וידאתי יום לפני. והופ - הפלא ופלא לא עשו כלום!!! כשירדתי לקבלה להתלונן התנצלו בפניי ואמרו לי שיטפלו מיידית , כשעליתי שוב לחדר חשכו עיניי. מה שהיה בחדר היה פשוט ביזיון. שמו כמה בלונים מסכנים ושוקולדים קטנים שהיו נראים נורא. אפילו לא סידרו את המיטה. מיותר לציין שזה לא היה מה שהזמנתי. הם למעשה הוסיפו חטא על פשע. אני לא יכולתי להפסיק לבכות ממידת האכזבה. בחיים לא אחזור לשם וכמובן שגם לא אמליץ.

    Rotem, 1 night trip, Nov. 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will come back

    Outstanding service. Excellent food. Beautiful spaces.

    SOLOMON, 1 night business trip, Oct. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel! Highly recommended

    Excellent hotel- service, rooms, spa, pool, food Everything was high quality Location is also great Would come back again for sure!

    Yael, 2 night trip, Oct. 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    overall a good hotel. Didnt get any VIP benefits.

    aharon israel, 1 night family trip, Sep. 8, 2021

    Verified Expedia guest review

See all 241 reviews